CHRISTINA E. GAMACHE 785-***-**** adzrgp@r.postjobfree.com

**** ****** **., ******, ** 77365

EXECUTIVE PROFILE

Experienced, self-motivated, customer service professional with the proven ability to maintain long-term relationships and provide excellent customer service. As a college graduate with over ten years of customer service experience, I have proven my ability to overcome obstacles and exceed expectations.

PERFORMANCE HIGHLIGHTS

Ability to cultivate and steward lasting customer relationships

Strong attention to detail

Clear and concise communicator

Highly proficient in all MS Office applications with the ability to quickly learn new computer systems

PROFESSIONAL EXPERIENCE

Office & Marketing Coordinator

PRIVATE - PRIVATE

July 2021 to Present

Marketing

Create and manage all social media

Report markedly analytics to senior management weekly

Keep track of BBB and Chamber of Commerce events for possible sponsorship opportunities

Coordinate and facilitate sponsorship events

Logistics

Schedule travel for consultants

Schedule hotel stays for consultants

Coordinate arrangements with consultants via travel sheets

Save all travel receipts and submit to management

Administrative

Assist with any clerical needs including but not limited to:

Incoming/outgoing mail/phone calls

Data entry

Organizational skills

Delivery/pick up requests

Inventory

Company Calendar & events

Sales

Organic Sales

Respond to inquiries received from website

Perform a discovery meeting to find out the specific needs of the client

Set up the sales opportunity in Capsule

Follow up with client after proposal presentation until signed contract is received.

Direct Sales

Cold call potential clients to identify needs

Send introduction email and establish relationships

Convert clients needs into opportunities.

BDP International, Houston, TX 07/17 - 03/20

Freight Forwarder

Book, process and maintain global export of goods for Exxon.

Assist Exxon management team with any requests.

Meet with warehouse and Exxon management team weekly to keep all parties up to date.

Best Buy, Houston, TX 10/17 - 08/19

Phone Hub Operator

Assist customers calling in for the Baytown, Humble and Atascocita Best Buy locations.

Assist customers with questions concerning product availability, online orders, deliveries and installation appointments.

Built rapport with customers and deescalate callers while resolving their issue with a resolution that keeps the customer happy and loyal.

Alorica, Topeka, KS 05/16 - 09/16

Technical Advisor

Take incoming calls, assisting customers with technical issues.

Provide ‘top-notch’ trouble shooting assistance for customer iPhone, iPod, Apple Watch or Mac computers.

Document all incoming calls through iDesk and iLog system.

Quick Cash, Topeka, KS 05/14 - 02/15

Teller

Assisted customers with cashing checks and obtaining payday loans.

Ensured loan paperwork was completed efficiently while insuring 100% accuracy.

Contacted past due customers to collect on delinquent accounts.

CHRISTINA E. GAMACHE: PAGE TWO

General Dynamics IT, Lawrence, KS 01/13 – 02/14

CSR in Written Correspondence

Responded to inquiries by phone or written response to assist beneficiaries with general Medicare concerns.

Assisted clients in address changes, adding authorize users, filing claims, power of attorney, acknowledgement of death, and other sensitive matters.

EDUCATION

Highland Community College, Highland, Kansas - ASSOCIATES IN SCIENCE & ARTS with an emphasis on early childhood education, 2016

I have completed my CDL notebook for the State of Kansas

REFERENCES

Jeff Curran Former Supervisor 17+ years 804-***-****

Brooklyn Proctor Former Supervisor 6+ years 785-***-****

Roy Batiste Former Supervisor 4+ years 832-***-****

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