Operations Manager
Resume:
cory p bilodeau
North Reading Ma 01864
Cell: 978-***-**** E-mail: ************@*****.***
OPERATIONS
TRANSPORTATION • LOGISTICS • INDUSTRIAL ENGINEERING
FIELD SERVICES • SALES • MANAGEMENT CONSULTANT
Operations professional with over Twenty-Nine years of leadership experience in a high intensity, fast paced environment. Proven leader with demonstrated success as a strategic business partner and change agent. Experienced in operational & financial analysis and development of systems and procedures that impact on the bottom line. Demonstrated ability to motivate staff to maximize productivity and control costs through the most effective uses of manpower and available resources.
Core Areas of Knowledge and Expertise
* P&L Responsibility * Business Development * Client Relations/Leadership * Employee Development*
* Operational Improvements * Budget Management * Staff Training/Development * Team Building* * Engineering Management * Streamlining Operations * Management Coordination * Strategic Planning*
Summary Profile
Professional Experience
Frito Lay, Londonderry, NH
Industry leader – A company that sells over $16 billion of Fun Foods.
Facility Operations Manager, Londonderry NH March 2018 – Present
Core responsibilities: all facets of Warehouse Operations, Personnel Labor, DOT and Customer Relationships. Control Distribution of 8,000 cases of Frito Lay product per day. Responsible for leading a team of 2 L4 Supervisors, 3 Warehouser 2, 13 Full time warehousers and 12 Part time warehousers.
Responsible for staffing and scheduling, quality control elements and effective planning to execute warehouse operations for dispatching a fleet of 12 Large Format Bulk 24’ trucks, 15 Small format UDS trucks and 7 Tractor trailers.
Multiple facility management: Londonderry DC, Tilton, and Dover PEC locations
Motivate team members to achieve plan goals
Vertical Labor, Innovation Food Safety and Safety team for the Northeast Region
Execute annual/quarterly service targets and objectives
Perform daily shift reconciliation(s) and make necessary adjustments
Frito Lay, Londonderry, NH
District Sales Leader, Londonderry NH March 2009 – March 2018
Core responsibilities: all facets of Sales, Personnel Labor and Customer Relationships. Control Distribution of 5,000 cases of Frito Lay product per day. Responsible for leading a team of 10 Route Sales Reps, 2 Route Sales Specialist, 4 Route Sales Associates, 8 Full time Merchandisers, 7 detailers and 28 customers.
Responsible for staffing and scheduling, quality control elements and effective planning to execute sales for dispatching fleet of 10 Route Sales Reps, 8 Full time merchandisers and 7 Part time Detailers.
Super Scheduler and Full Time Merch efficiency SME for Northern New England Zone
Set up and implemented new Bulk and Merchandiser routes in Londonderry and Dover in 2016 using the Super Scheduler tool.
Provided assistance to the CNE, BOS & NNE zones GES roll out in 2016
Trained and educated new Route Sales Reps and Merchandisers on best practices as well as Frito Lay corporate policies, procedures, and vision.
Trained and educated new Part time Detailers on proper merchandising procedures as well as Frito Lay corporate policies and visions.
Demonstrated leadership skills by initiating “Mock Accident” in conjunction with the Londonderry Fire department for Safety stand down day in October of 2009
Built winning relationships with Store Managers and District Managers by presenting quarterly at District Meetings
Northern New England Zone safety point person for 14 District managers from 2012 thru 2015
DHL WORLDWIDE EXPRESS, Boston, MA
World’s largest express and logistics network — specializing in express, air, and ocean freight; also, overland transport and logistic solutions. DHL network extends through 220 countries and provides service to over 4.2M customers.
Station Service Manager, Stoneham Ma April 2008 – February 2009
Core responsibilities: all facets of Operations, Personnel, Labor, and Client Relationships. Control distribution of 14,000 parcels per day and responsible for direction of 5 supervisors, 140 couriers, 5 customer service agents, and over 6,000 customers.
Responsible for staffing and scheduling, quality control elements and effective planning to execute for dispatching fleet of 120 couriers
Trained and educated new hires on best practices as well as DHL corporate polices and procedures
Developed and implemented supervisor’s checklists to account for time use and overall efficiency and organization
Developed courier route restructure bids for the AM and PM operations
Implemented major restructure in October of 2008 of Station routes from 120 daily pick up and delivery routes to 62 total routes.
Cut station hours 10.7% while increasing Stops per hours worked by 4.0% from 2007 vs. 2008.
Regional Training Manager, Stoneham Ma September 2007 – March 2008
Core responsibilities: all facets of Operations. Assigned special projects by the Regional Field Services Director to monitor the progress and success specifically for Region 92. Acted as the Region 92 Operation performance manager.
District Field Service Manager, Stoneham Ma May 2005 - September 2007
Core responsibilities: all facets of Operations, Personnel, Sales, P&L, Labor, and Client Relationships. Control distribution of 15,000 parcels per day and responsible for direction of 2 station managers, 8 supervisors, 130 couriers, 6 customer service agents, and over 7,000 customers.
Station Service Manager, Newton Ma April 2002 - May 2005
Core responsibilities: all facets of Operations, Personnel, Labor, and Client Relationships. Control distribution of 18,000 parcels per day and responsible for direction of 9 supervisors, 150 couriers, 7 customer service agents, and over 8,500 customers.
Field Service Supervisor, North Reading Ma January 1994 – April 2002
Core responsibilities: Supervising package pick up and delivery couriers, delegating work assignments, and training. Leading personnel as they provide on time pick up, delivery, and exceptional customer service. Control distribution of 13,000 parcels per day, 110 couriers, 5 customer service agents, and over 5,5000 customers.
Education
University of Vermont BS (Education) 1990
Professional Development
Doolin Award 2019 Northeast Region
Site of the Year Award 2018 Northeast Region
Site Safety Award 2018 North East Region
Best Single Serve Flex Growth Large Format 2017 NNE Zone
Best Matador Growth 2017 NNE Zone
Best Unsaleables % SDV 2017 NNE Zone
Highest % Merch App usage 2017 NNE Zone
“WIG” Q3 Sales performance 2016 NNE zone
Hi5 Open District 452 coverage 2016 NNE Zone
Hi5 Super Scheduler 2015 NNE Zone
Best Single Serve Flex Growth Large Format 2016 NNE Zone
Most Store Calls 2016 NNE Zone
Best Single Serve Flex Growth Large Format 2015 NNE Zone
Safety Excellence Award Zero Injuries & Zero 3rd Party incidents 2012 New York Region
“WIG” Zero Safety incidents 2009-2010
Varsity Ice Hockey, University of Vermont
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