Cynthia B. Flores

**** ******* *****

Marion, Tx 78124

Mobile: 210-***-****

adzrg5@r.postjobfree.com

Highly skilled and diversified professional receptionist and customer service representative specializing in customer relations, interpersonal communication, and conflict resolution; seeking new opportunities to provide value to your organization. I work well with others and independently great team player, able to complete tasks within time limits with little supervision.

WORK EXPERIENCE:

VAL-MEX FROZEN FOODS June 08, 2020 – March, 2022

Quality Compliance Assistant/Receptionist

San Antonio, Tx

* Build composite coa’s for repack customers based off product used in their order.

* Make sure that all our customers receive the correct coa’s from our packing plants in Mexico.

*Receive paperwork on shipping containers and coordinate drop off or pick from the port or our receiving warehouse

* Answer phones and route them to the correct person, (ie; sales, accounting, QA)

* Order office supplies as needed

QVC July 2019 to December 2019

Inbound Customer Service

San Antonio, Texas

Duties included receiving calls from customers regarding inquiries into order status, television sales items, account refunds and other correction to orders / reconciliation.

Managed customer accounts to include but not limited to personal contact and financial purchasing information;

Performed Trainer’s Assistant duties to include class observation and instruction on data entry and customer relations

CONDUENT October 2018 to June 2019

San Antonio, Texas

(EBT) Inbound Representative Supporting Electronic Benefit Transfer

(WIC) Women Infants and Children

(ECC) Federal Assistance, Retail and Early Childhood Care card holders

Dispatched replacement cards upon request;

Reviewed balances and pending deposits for EBT

(SNAP) Supplemental Nutrition Assistance Program food benefits

Verified ‘ins’ and ‘outs’ for childcare issuing tickets for Point of Sale (POS) machines that need to be replaced based on Care Specialist Availability.

AEROTEK October 2017 to September 2018

San Antonio, Texas

QTC: Received claimant referrals on behalf of Veterans Affairs for compensation pension review; scheduled and/or cancel claimant appointments, based on Care Specialist availability; advised claimants on the purpose of their appointments; gained eClinical Works (ECW) and Eprocess proficiency.

Centene: Received inbound calls from Medicare and/or Medicaid insured clients; submitted and updated client information; accepted payments on behalf of clients; submitted appeals and grievances on behalf of clients.

Centene: Identified/Updated clients’ selection of Primary Care Physicians; medical, dental and vision requirements; ensured new patients that their insurance was accepted.

VCA OAK HILLS HOSPITAL March 2017 to September 2017

San Antonio, Texas

Managed appointment booking, rescheduling and cancellations for clients;

Managed multiple inbound call assignments; coordinated customer/business interaction by priority.

Provided value-added customer service by maintaining open communication with customers, resolving conflicts when they arise.

CHICK-FIL-A November 2016 to March 2017

San Antonio, Texas

Managed drive-thru operations; order placement, cashing out and confirmation of customer orders; inventory management.

Provided value-added customer service by maintaining open communication with customers, resolving conflicts when they arise.

CAREER HEALTH SERVICES August 2014 to July 2016

San Antonio, Texas

Engagement program POC for member phone calls requesting changes to their personal information. Routed customer phone inquiry to the correct program within Engagement (discharge, outreach, ace, or pregnancy and forwarded them over to an engagement specialist, and also made a chart if the member needed to speak to a nurse.

CSR: Engagement program POC; made calls to members recently discharged from hospital; performed health and welfare check-ups to validate quality of life.

CSR: Engagement program POC; established callbacks identified for members to speak with a nurse case manager about their diagnosis and condition; fielded all questions regarding the insurance.

CSR: Condition Support POC; made calls to members to speak with them about conditions support, regarding their condition, whether it was chronic heart condition, diabetes, etc.

CSR: ER Diversion POC; initiated calls to members recently discharged from the ER; provided intangible value-added benefits to medical services provided.

ER Diversion: Made calls to members that had been to the ER to make sure they were all taken care of while being in the ER and to make sure that all is going well.

BURGER KING December 2011 to October 2013

Riviera, Texas

Cashier: greet customers, work front counter and drive-thru taking customers’ orders, and receive money for their orders

STRIPES - VALERO August 2010 – December 2011

Riviera, Texas

Cashier: greet customers, receive money from customers making purchases; maintain a balanced money drawer, and after balancing drawer enter information into computer.

WEST BUSINESS SERVICES: July 2004 – November 2009

San Antonio, Texas

Worked on Inbound and Outbound programs.

Abbott Diabetes Care: Inbound: Took incoming calls from patients wanting to sign up for the Freestyle Promise Program, and activate there Promise Card so they would be able to receive the discount on their test strips, and to get a free meter.

Outbound: Made 30 day follow up calls to patients to make sure that they were taking advantage of the discount on their test strips, making sure they were testing, and also making sure that they were taking advantage of the CDE’s (Certified Diabetes Educators).

American Express: Made outbound sales calls (business to business)

American Express Legion: Data Entry: updated companies’ information, addresses, phone numbers, and name of companies.

Walgreens Mail Order: Inbound: Took inbound calls from customers that needed refills on their prescriptions for a 90 day supply.

I received a 5 year certificate for employment with West Business Services

Software Proficiency:

MS Word Excel

Outlook (calendaring & emails) Fax Machine

Copy Machine Typing (approx 45 wpm)

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