Customer Service Call Center

Waltina Woodard

*** ***** ***** *** ** Batesville, AR, 72501

870-***-**** adzrex@r.postjobfree.com

Professional Objective

Respectful, dependable, dynamic professional with over nine years of customer service experience, seeking a remote call center position, applying far-reaching skills and experience to provide excellent customer service.

Professional Experience

Payment Processor (Remote) 12/2022 – 7/2023

NTI/Gerber Life, Freemont, MI

Provided excellent customer service.

Read and followed scripts with 100% accuracy.

Followed clear directives and met all call metrics.

Managed high-volume workload via answering customer telephone calls.

Ensured key customer data was adequately captured.

Spearhead the prompt documentation of transactions and information on customers’ care needs/issues.

Technical Support Advisor (Remote) 06/2022-10/2022

Transcom/Apple, Denver, Colorado

Provided excellent customer service

Followed clear directives and met all call metrics

Managed high-volume workload via answering customer telephone calls

Ensured key customer data was adequately captured

Spearhead the prompt documentation of transactions and information on customers’ care needs/issues

Night Auditor 03/2002 - 03/2011

Ramada, Batesville, AR

Provided excellent customer service

Booked reservations by phone and in-person

Handled the hotel and restaurants’ books.

Checked Guest in and out of hotel.

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Relevant Skills

Typing speed: 40 wpm

Multitasking

Proficient use of Microsoft Office 365, Microsoft Excel, and Outlook

Knowledgeable use of Slack, Salesforce, and Five9, Core

Ability to navigate multiple screens and programs

knowledgeable use of Citrix, Avaya, and Kronos

Education

14 Credit Hours, General Studies, University of Arkansas Community College at Batesville, 12/1998

Diploma, Westside Alternative Magnet, Marina Del Rey, CA 06/1992

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