Tamisha

Scruggs

**** ****** **** *****, ***** Mountain, GA

30083

404-***-****

adzrek@r.postjobfree.com

https://www.linkedin.com/in/tamisha-scruggs-4b93663a/

Human Resources Generalist that is a dedicated individual seeking a position that will utilize my interpersonal skills to benefit the goals of the company. I desire to obtain a position that will enable me to use my and ability to work well with people. I have a positive attitude and am seeking a company that will allow me to achieve company targets with an opportunity to leverage my talents.SEPTEMBER 2022

SEPTEMBER 2022 – DECEMBER 2022

Benefits Specialists/Genuine Parts Company/Napa Auto Parts,

Atlanta, Georgia

Corrected employee work record history to ensure most accurate and up-to-date information Explained employees existing health benefits, vacation time, benefit eligibility, and open enrollment timeframes Assisted employees with signing up for company health benefits via phone and email Answering employee inquiries via phone and email

Creating and maintaining a positive and responsive work environment for employees needing assistance with benefits

MARCH 2022 – MAY 2022

Employee Services/WarnerMedia, Atlanta, Georgia

Review, update, and revise company hiring practices, vacation, and other human resources policies

Answering employee inquiries via phone and email

Creating and maintaining a positive and responsive work environment for employees needing assistance with Time entry inquiries, Payslip reprints, W-2 reprints

Corrected time card issues via ticket submissions

JANUARY 2021 – DECEMBER 2021

Human Resources Generalist II/Amazon, Atlanta, Georgia

Review, update, and revise company hiring practices, vacation, and other human resources policies to ensure compliance with OSHA and all local, state, and federal labor regulations. Creating and maintaining a positive and responsive work environment for employees needing assistance with Short Term Disability, At Work Accommodations and Leave of Absence inquiries Corrected time card issues via ticket submissions

OCTOBER 2019 – JANUARY 2020

Certified Pharmacy Technician (CPhT)/Briova RX Pharmacy, Marietta, GA Filling New Customer Prescriptions Refilling Current Customer Prescriptions

MARCH 2019 - OCTOBER 2019 System Status Controller/911 Call Taker/Grady Memorial Hospital, Atlanta, Georgia Taking Emergency 911 calls via the Emergency system

OCTOBER 2018 - MARCH 2019 Dispatcher/Deliv Alpharetta, GA Assisting Delivery Drivers with Routes and Deliveries Answering calls/emails regarding delivery status

JANUARY 2015 – MAY 2018 Communications Operations III/Comcast, Atlanta, GA Troubleshooting Comcast Xfinity Video, Xfinity Voice, Xfinity Home and Xfinity Internet Activating Comcast Xfinity Video, Xfinity Voice, Xfinity Home and Xfinity Internet Creating and Rescheduling jobs for the technician when in the customer's home Assisting other employees via the support channel Answering Escalation Emails in Escalation Inbox

APRIL 2012 to SEPTEMBER 2014 Dispatcher/Administrative Assistant/Satellites Unlimited Handled a multi-line switchboard. Keeping track of the status of the technicians and their job performance Answering incoming calls from customer regarding appointments, their satellite service and troubleshooting minor service issues Answering customer inquiries regarding the services the company offers Assisting installers with directions and customer inquiries Resolved customer concerns in both and inbound and callback setting

Skills

Microsoft Office, Windows XP, and Windows Vista, Widows 7, Windows 8, Windows 10

Fancy Software AMDCOS Billing System Fancy Software

CSG Billing System

Salesforce

Certified Pharmacy Technician (CPhT)

Education

MAY 2014

Candidate for Bachelor's Degree in Business Management Strayer University/Atlanta, GA

JUNE 2006 Associates Degree in Business Management City College of Fort Lauderdale/Fort Lauderdale

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