Education:

SSLC – **th STD –St

Lourdes High School,

Mathikere, Bangalore

**** – 2000

3year Diploma in

Apparels Designing –

M.S. Ramiah

Polytechnic,

Mathikere, Bangalore

**** – 2006

Skills:

Strong ability to

network with people

across all levels.

Flexible and detal-

oriented attitude.

Basics of Computers,

Ms Outlook, Ms

Word, Ms Excel

Holding Valid

Qatar Driving

License

Kurian Samuel

Ph: +974 50125047Planning promotional campaigns for new products or specials. Email: adzre6@r.postjobfree.com Excellent written and verbal communication skills Job Objective : To prove myself as a successful person in a fast paced organization through continuous learning and grow with the organization. Work experiences:

Data Entry Operator – Ali Bin Ali - Monoprix, Doha Qatar – May 2023 to September 2023

Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry. Document and promptly relay messages to appropriate personnel. Answer inbound telephone calls in a timely manner using exemplary phone etiquette.

Review data for deficiencies or errors, correct any incompatibilities if possible and check output

Assistant Campboss - Radisson Blu Hotel, Doha Qatar – March 2016 December 2022(Total years experience – 7 years)

To maintain camp rules and regulations in the camp in accordance with company s policies and procedures and ensure strict and consistent compliance by all camp occupants.

To prepare reports to Managers as required which includes daily, weekly and monthly accommodation.

Responsible proven managing the camp, bold in solve the grievance, good communication skills and well versed in MS office

Co-ordination with Human Resources Department for new arrivals / departures. Supervision of Staff / Workers Canteen, Housekeeping (Cleaning of toilets, corridors, surrounding etc.) and camp support staff.

Senior Analyst - ANZ Banking Groups Pvt.Ltd, Manyata Tech Park, Bangalore. July 2011 to March 2016

(Total years experience – 5 years)

Attending the customer’s queries related to their accounts and complaints that need to be analyzed to determine the severity of the complaint online.

Responsible for handling the complaints management of various queries like poor service general, individual, suggestions, feedbacks, media complaints, atm issues, internet banking issues, and other details.

Responsible to identify complaints related to Financial Ombudsman Services

(Government run organization for Judging the complaints from both bank and the customer) and following up with the clients.

Senior Customer Service Representative - First source Solutions Pvt Bangalore. November 2006 to October 2009 (Total years -3)

Worked in this team as Senior Customer Service Representative for the period of 36 months.

Consistent performer with strong record of achieving targets for the team.

Attending the customer queries related to their British Sky Products within the Service Level Agreements

Responsible for handling the complaints or escalations if the customer is not happy with the service.

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