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Customer Service Human Resources

Location:
Gaborone, Botswana
Posted:
September 17, 2023

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Resume:

THABO KESEGO MUDONGO

PERSONAL INFORMATION

Date of Birth

Gender

Nationality

Drivers Licence

Languages

: April 1983

: Male

: Motswana

: Botswana Driver's License (Class B) and PrDp (Goods and Passengers)

: Setswana and English (Spoken and Written)

Certificate in Law

Gaborone University College of Law And Professional Studies Gaborone, Botswana

Date of completion: In Progress

Botswana General Certificate in Secondary Education (BGCSE) Mater Spei College

Francistown, Botswana

Date of Completion: November 2003

EDUCATION AND QUALIFICATIONS

An experienced and seasoned individual with over 7 years of work experience in business operations and human resource management with Dongolish Investments (Pty) Ltd and Contec Investment. Adept and versed in operations management and administration, monitoring performance and productivity, project coordination and management, managing allocated resources, training and developing staff and planning and prioritizing tasks. A highly motivated and committed individual with a proven history of superior performance at individual, team and organizational levels. PROFESSIONAL SUMMARY

BUSINESS ADMINISTRATION AND OPERATIONS

Postal Address: P. O. Box 4795, Gaborone, Botswana Cellphone No. : +267-**-***-***/ 75 269 815

Emergency No. : +267-**-***-***

Email: adzrar@r.postjobfree.com

Diploma in Human Resources Management - Alison Academy - (March 2023) Certificate in Risk Assessment and Control - Alison Academy - (March 2023) Environmental Awareness Certificate - Mater Spei College (August 2003) Stock Taking - Game (Francistown) - (November 2002) PROFESSIONAL DEVELOPMENT PROGRAMS

Ensured that all drivers comply with DRTS (Department of Road Transport and Safety) regulations regarding safety matters and log hours

Trouble shooted driver issues including service, route planning, DRTS regulations/ compliance payroll and many others

Worked with the transportation Manager to create and develop a program that achieved better results for our fleet

Recognized and knowledgeable of DRTS safety regulations and map reading Hiring and training multiple new drivers as well as training all drivers Responsible for monitoring driver’s performance and productivity Operated all kinds of vehicle models as scheduled

Led a fleet of 15 taxis and minibuses

Retained an excellent relationship with several churches that pilgrimage in South Africa by transporting them in a minibus on holidays and special gatherings. Expanded business client base by providing excellent service to existing clients resulting in revenue increase per annum

Maintained passenger standards for exemplary travel ensuring client satisfaction Received all incoming materials, verifies and inspects for conformity to appropriate purchase orders. Notifies and or delivers received items to the addressee Received, classifies and credited returned or reclaimed material, supplies, and equipment and replaces them in stock according to an existing storage system Write up purchase requisitions to maintain an adequate inventory of materials and supplies and initiates special orders for materials and parts for special jobs Handled all issuances of construction to outside customers and processed receiving of returned construction materials following proper procedure

Unpacked materials, supplies, tools and equipment, verifies articles received against the packing list and purchase orders

Operating an online computer system to access, input and change inventory data and related information

Process the return of materials to vendors

Driver Supervisor

Dongolish Investments (Pty) Ltd

Gaborone, Botswana

Duration: January 2018 - Present

Duties and Responsibilities

Achievements and Accomplishments

Storekeeper (Administration)

Contech Investments Pty Ltd

Kanye, Botswana

Duration: January 2012 - December 2014

Duties and Responsibilities

WORK EXPERIENCE

Delegated responsibilities and jobs to the crews, and ensured work materials were available to the crews and subs were holding up their ends. Keeping logs of all work and holding contractors to their contracts and deadlines

Conducting site inspections and investigations to identify OHS risk-related short comings and ensuring procedural compliance by staff and contractors Making sure that customers are appraised as to all work being completed and making sure they were content with all completed work

Attending all team meetings to resolve technical and project issues, coordinate with team members and review project schedules

Overseeing all projects from conception to delivery in a timely manner and reaching expected targets from the company

Conducted routine site inspections thrice a week to verify that all projects are on schedule and within time project

Obtained all essential permissions and coordinated with all utility providers as needed for each project

Interpreting and conveying plans with contract terms to administrative staff, workers and clients Providing expert opinions, and advice and making recommendations pertaining to the OHS Overseeing building and construction projects in different locations Developing innovative solutions to critical problems Performing research and structure on materials

Assistant Manager

Contec Investment

Kanye, Botswana

Duration: January 2015 - December 2017

Duties and Responsibilities

COMPETENCIES AND CORE SKILLS

Operations Management and Administration

Monitoring Performance and Productivity

Project Coordination and Management

Managing Risks and Solving Problems

Leadership and Supervisory Skills

Managing Allocated Resources

Training and Developing Staff

Planning and Prioritizing Tasks

Finance and Decision Making

Ensuring Compliance

Transport Operations

Technical Skills

Exceptional Communication skills

Dependable and Self-disciplined

Good Interpersonal Relations

Customer Service Orientation

Planning and Organization

Problem-solving Skills

Attention to Detail

Team Player

Adaptable

Reliable

Integrity

Soft Skills

COMPUTER SKILLS AND SOFTWARES

Microsoft Powerpoint

Microsoft Excel

Microsoft Word

EXTERNAL COMMITTEES AND ASSOCIATIONS

Mirum Motshelo group for taxi owners in Kanye and was elected Secretary and got funded by CEDA in Kanye to upgrade and expand business

Sourced a new contract for vehicle maintenance which reduced costs and increased production as secretary for the Kanye Taxi association

Represented Kanye Taxi Association in Francistown organized by the Department of Road Transport as Secretary General

Secretary

Taxi Association - Kanye

Kanye, Botswana

Duration: June 2018 - June 2022

Achievements and Accomplishments

1. Mrs. Connie Mudongo

Managing Director

Contech Investments

Contacts: (267-**-***-***/ 77 996 177

Email: adzrar@r.postjobfree.com

3. M.s Tafa

Branch Manager

CEDA Kanye

Contacts: +267-***-****

REFEREES

2. M.s Annah T Sedio

Senior Manager

Dongolish Investment Pty Ltd

Contacts: +267-**-***-***/ 72 815 964

Email: adzrar@r.postjobfree.com

4. Ms Motonto

Rood Safety Manager

DRTS Kanye

Contacts: +267-***-****



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