Customer Service Human Resources
Resume:
Melissa Hooks
Duson, LA *****
******.******@*****.***
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in emergency and physician office environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Highly organized medical clerical knowledge about healthcare processes. Qualified to deal with insurance documentation, update charts and manage business correspondence. Capable medical receptionist adept at handling all medical administrative needs for busy medical practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Knowledge of medical terminology, procedures, Meditech, EMR. Accounts payable, accounts receivables, insurance verification, scheduling appointments, optimizing provider schedules with efficient scheduling. Customer service is a priority. Time management skills, problem solving, organization, faxing, scanning, filing and mailing. Authorized to work in the US for any employer
Work Experience
Billing Assistant/ Intake Coordinator/Medical Records Specialist Cypress Counseling Services - Lafayette, LA
February 2023 to September 2023
Insurance verification, data entry, medical record requests, referrals as well as scheduling. Documentation review, computer skills, computer literacy, initial evaluation to assess the needs of each referral, collect documentation, take payments for appointments, update patient charts, solving discrepancies in billing, compile, process and maintain patient records. Human Resources Director
Natchitoches Nursing and Rehabilitation Center, LLC - Natchitoches, LA August 2022 to February 2023
Providing human resources services, recruiting staff, processing employees, IT support upon each new hire, updating records, improving employee retention levels, answer phones, verify employment of past and present employees, provided guidance on employment relations and matters of correction plans. Social Services Director
Natchitoches Nursing and Rehabilitation Center, LLC - Natchitoches, LA August 2022 to February 2023
Provide support to 70 residents, assess the needs and needs of support in each resident, intervene in crisis situations involving abuse, mental health emergencies, or trauma situations. Empathy, communication, organization, critical thinking, being an active listening, and patience. Assist families in placement of their loved ones with my facility or other facilities that will give the best care for their conditions. Provide counseling, physician, wound care and nursing treatment, oversee each residents care. Obtain 142's, submit PASSR paperwork as well as call paperwork into LOCET for each resident. Work closely with other case workers, OBH workers, and social workers to care of residents. Assist in providing alternative living arrangements, establish protective guardianship for abused elders, provide family and caregiver support information for families and family members. ER Clerk/Technician/Phlebotomist
NRMC Hospital - Natchitoches, LA
April 2017 to July 2022
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Carried out front office duties utilizing data entry skills for patients coming in on an ambulance.
• Answer incoming calls.
• Forward calls to the appropriate person or take and deliver messages accurately and completely.
• Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Documented observations and baseline measurements in medical records.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Organized and maintained general supply storage areas.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks; cathe
Phlebotomist Technician
Willis Knighton-North - Shreveport, LA
March 2016 to April 2017
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Accurately labeled vacutainer tubes with patient name, date and time of collection.
• Organized daily work based on collection priority.
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
• Obtained blood specimens by performing venipunctures and finger sticks numerous times per day.
• Assembled tourniquets, needles and blood collection devices to prepare work trays.
• Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
• Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
• Tracked collected specimens by initialing, dating and noting times of collection.
• Blood culture draws prior to antibiotic administration.
• Trained and effectively performed blood gas samples. Admitting Clerk/ Registrar
NRMC Hospital - Natchitoches, LA
February 2015 to December 2015
Verified patient details and insurance coverage and collected co-pays.
• Registered patients for labs, surgeries and radiology.
• Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
• Arranged forms and charts for each patient.
• Educated patients on medicine and at-home healthcare tools.
• Assisted patients in filling out check-in and payment paperwork.
• Took copayments and gave receipts.
• Used Meditech to schedule appointments.
• Ensure information is accurate on patients demographics
• Schedule patients tests, scans, and outside appointments.
• Obtain external medical reports as required by medical professionals.
• Ensure HIPAA and privacy for each patient.
• Knowledge of medical terminology.
• Knowledge of computer and relevant software applications
• Knowledge of general office clerical procedures
Education
Some college in Dental Assistant
Kaplan College-Beaumont - Beaumont, TX
January 2004 to March 2005
High school diploma or GED
Skills
• Teamwork
• Organization and Time management (10+ years)
• Critical thinking
• Meditech software proficiency (4 years)
• Clerical (10+ years)
• Compassion (10+ years)
• Computer skills
• Multitasking abilities (10+ years)
• Detail-oriented (10+ years)
• Cultural awareness
• Interpersonal Communication
• Medical Receptionist (10+ years)
• Medical Office Experience (10+ years)
• Phlebotomy (6 years)
• Venipuncture (6 years)
• Patient Care
• Laboratory Experience (6 years)
• Vital Signs (10+ years)
• Office Administration
• EMR Systems
• Infection Control Training
• Insurance Verification (10+ years)
• Medical Records
• Medical Terminology
• HIPAA
• Medical Billing
• Phone Etiquette
• Caregiving
• Medication administration
• Front desk
• Physiology knowledge
• Supervising experience
• Administrative experience
• Social work
• Developmental disabilities experience
• Behavioral health
Certifications and Licenses
CPR Certification
BLS Certification
Certified Phlebotomy Technician
Groups
Cypress Memories
December 2000 to Present
Owner/Creator; glass etching, vinyl and HTV merchandise, florals, memorial pieces. Passion and love isn't a job.
Additional Information
Actively in college for Medical Coding, Billing and Accounting Technical Diploma.
Contact this candidate