HUSHAM AHMED ELARIFI

Cairo, Egypt

Mobile No:+201*********; E-mail

Address:adzr85@r.postjobfree.com; P.O.BOX 111

Nationality: Sudanese; Language : Arabic [Native] & English [Fluent];

Material Status: Married; Date of Birth: 17th march 1982.

PROFILE

●A highly motivated, well-disciplined and potential individual with the necessary motivation, enthusiasm and motives to pursue a real challenging career path and opportunity in banking, & customer care services compatible with my potentialities in a forward progressive business learning and developing environment.

●Practical knowledge of customer service principles.

●Ability to manage multiple activities, set key priorities.

●Strong operational knowledge of credit and effective time management.

●Strong communication, negotiation and planning skills.

●Excellent follow up and tracking abilities.

●Extensive knowledge of banking sector operations, services and functions.

PROFESSIONAL EMPLOYMENT CAREER HISTORY

1st June 2021 Branch Manager – Qatar national Bank- Sudan - Al Mashtal Street

Primary purpose

oversees the operations of a branch of a bank or financial institution. branch manager's responsibilities include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues.

Responsibilities:

oDirect all operational aspects including distribution operations, customer service, human resources, administration and sales.

oAssess local market conditions and identify current and prospective sales opportunities. o Develop forecasts, financial objectives and business plans. o Meet goals and metrics. o Manage budget and allocate funds appropriately. o Bring out the best of branch’s personnel by providing training, coaching, development and motivation.

oLocate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

oShare knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.

oAddress customer and employee satisfaction issues promptly.

oAdhere to high ethical standards, and comply with all regulations/applicable laws. o Network to improve the presence and reputation of the branch and company. o Stay abreast of competing markets and provide reports on market movement and penetration.

22th May 2019 Assisting Branch Manager Backup -First Abu Dubai Bank-United Arab Emirates

Primary purpose:

Make sure the branch operate smoothly everyday, motivate customer service offices & provide high standard Of service .

Responsibilities:

●Approving all requests raised by offices such as account opening, maintenance, closure etc .

●Rechecking & printing morning – end of day reports like account balance, override, Tod, manager Cheques, demand draft .

●Reconciliation and matching of total cash end of day with teller supervisor .

●Custody of returned cheque at the branch .

●Spot checking teller’s cash and cash register and reports .

●Second authorization of transportation for override and cash above 1.5 million.

●One to one with branch staff and setting plans for the week .

●Support CSO inputting business at the system and following up with the credit team .

●Resolve all the complaint placed by call center and different channels of the bank like media, etc

7th May 2019 Supervisor Back Office, Operation Leader -First Abu Dubai Bank (kingdom of Saudi Arabia)

17 th Sep 2016 Teller supervisor backup - First Abu Dubai Bank

Primary Purpose:

Primarily responsible for managing the tellers with the objective of providing a high level of customer service, ensuring adequate cash available at cash counters, and all accounts are reconciled at the end of day and preventing losses through frauds.

Responsibilities:

●Approve opening /closing of all types of accounts for the branch (individual /SME).

●Check and approve system alerts (AML- Norkom)

●Approve all high level teller transactions per branch approval limit as above (2nd level authorization).

●Ensure all customer requests received are processes the same day.

●Verify TOD service for salaried customers as per credit policy.

●Authorize customer requests for booking & redemption of savings plan’s.

●Ensure bank policy on off-hours is followed.

●Investigate any transaction with operation to avoid any misuse of bank records such as fraud.

●Following approval for wealth, private & corporate customers.

●Recounting cash Till for all tellers and ensure all Tills in close status end of day,

●Support the new branch in ksa (STAFF) to operate day to day operation plus restructure the register’s front and back offices.

●Monitor the issues and report it to the chief operating officer – COO of KSA .

●Arranging the daily task as per the schedule before the first day of opening .

21th Oct 2015 Teller- First gulf bank

Primary Purpose:

Responsible for delivering highly efficient and professional cash / cheque related services to banks.

Meet customers require /Ensuring cash available at the cash counter. Handling the cashier system within the branch to take payments from customers, preparing demand drafts, account transfers, signature verifications, etc. Attending to foreign currency customers.

Responsibilities:

●Balance currency, coin,and check in cash drawers at the end of shift, calculate daily transactions using computers .

●Cash checks and pay out money after verifying signatures and that accounts have sufficient funds.

●Receive cheques, cash deposit, verify amounts plus accuracy of deposit slips .

●Explain, promote, sell products or services such as money order,saving bonds using computerized information about customers to tailor recommendation, ● Order a supply of cash to meet daily needs.

●Quote unit exchange rate.

11th April 2010 Senior Customer Service Representative - First Gulf Bank

Primary Purpose:

●To handle incoming calls in the call center.

●Handling joiner stuff inquiries to achieve work done on time at the office.

Primary Purpose:

Expand networks and contacts to establish a database of key potential and desired customers that can achieve the satisfaction of the customer / complaints.

16th March 2010 - Product Trainer - First Gulf Bank

Responsibilities:

●To handle incoming calls in the call center.

●Sell and cross sell credit cards/ easy loans / fixed deposits to the customers.

●Conduct phone banking transactions.

●Attend all customers’ inquiries /complaints received in the call center.

●Handle inquiries pertaining to advertising campaigns.

●Meet service levels & Quality standards.

●Meet schedule adherence.

●Handling joiner stuff inquiries to achieve work done on time at the office.

●Assist team leader in putting targets for sales executive staff and help in resolving any barriers or problems. ● Sell personal and small business loans to UAE national

19th August 2008 Customer Service Representative - First Gulf Bank

Primary Purpose:

● Expand networks and contacts to establish a database of key potential and desired customers that can achieve the satisfaction of the customer / complaints.

22nd June 2004 Air Ticketing & Reservation - Bangalore- India - Worldview tour & travel

Primary Purpose:

● To perform all activities for existing and potential customers, to achieve the assigned work on time. This also includes cross selling of services in the international,domestic ticketing & visa stamping, handling customers enquiries and delivering excellent service through communication and teamwork.

Responsibilities:

●

Sell all tour & travel products.

●

Trace out the approval form national & international airlines products in order to make sure customer satisfaction and process is done on time.

●

Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.

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Ensure that all service levels and agreements are being met consistently without any fail.

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Establish and maintain strong professional relationships/connections internally and externally.

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Ensure adherence to cut-off times and deadlines.

Perform occasional duties assigned.

ACADEMIC QUALIFICATIONS

●Nov 2009 :

First gulf bankers’ academy (banker’s academy) Abu Dubai –united Arab emirates

Obtained: Certificate of Behavioral competencies course .

●Nov 2009 :

First gulf banker’s academy (banker’s academy)

Abu Dubai –united Arab emirates

Obtained: Certificate of Focus on compliance for the UAE course .

●Aug 2009 :

First gulf bankers’ academy (banker’s academy)

Abu Dubai –united Arab emirates

Obtained: Certificate of Achieving customer engagement course.

●Nov 2007 :

Miranda institute of management studies

Bangalore University, State of India

Obtained: Bachelor of Science in computer science,

●May 2007 & Feb 2008 :

Indian institute of computer technology

Bangalore city - India

Obtained: Two Diploma’s Degree of Hardware & Networking, A Grade [Very Good]

●Mar 2007 :

Inter-networkz, Institute of network and research.

Bangalore City, India

Obtained: One Year Diploma Degree Cisco certified network associate (CCNA), A Grade [Good] Holder of CCNA Certificate from Cisco career certification & training.

●Dec 2004 :

World view tour & travel

Bangalore State - India

Obtained: Air ticketing course & experience of 7 months.

●July 2000 : Zayed Al- Awal High Secondary School

AL AIN – United Arab Emirates

Obtained: Higher Secondary School Certificate.

IT RELATED KNOWLEDGE & SKILLS

● MS WINDOWS, OUTLOOK, EXCEL, ACCESS, QUERY, POWER POINT, INTERNET, LOTUS NOTES [MICROSOFT WINDOWS XP HOME]. FLEXCUBE, OMNIFLOW & LAPS.

CREDENTIALS & REFERENCES

● Authenticated credentials and references will be demonstrated at the time of the interview.

Contact this candidate