Customer Service Human Resources
Resume:
MECCAH BRAMHAN
NATIONAL TRAINING, REGIONAL & OPERATIONS DIRECTOR
Professional Summary:
Experienced National Training
Director, Operations Director, Store
Director, Regional Manager & Visual
Merchandise Manager; with a
demonstrated history of working in
the retail, hospitality and service
industry. Skilled in People
Development, Human Resources,
Client Relations, Procurement,
Customer Service, P&L, Operations
Management, Visuals, Content
Creation, Product Placement, Interior
Design, New Store Openings, Retail
and Sales.
Achievements:
- Established a branch-wide protocol
for employees to sign up for their
own shifts
- Trained & developed 550+ new
employees regionally and nationally
- Established in-store marketing
campaigns that increased sales by
40%
- Re-launched Levi Denim in all
locations, negotiating fixture and
marketing funds. Resulted in
improved sales and improved store
execution
- Planned and executed new launch
for Kenneth Cole men's apparel and
shoes in Macy's 34th Street NYC
Core Skills:
- National & Regional Management
- Human Resources & Payroll
- E-Commerce Merchandising
- Merchandise Planning
- Luxury Sales Experience
- Learning Management Systems
- Cannabis Knowledge
- High Communication Skills
- Customer Service & Client Relations
- Accounts Payable & Receivable
- Succession Planning
- Microsoft Office & Adobe
- SaaS, Salesforce & Social Media
- Prospr & MindBody
- Asana, Slack & BambooHR
- B2B, B2C, DTC, CPG & METRC
Education:
Business Administration
Clark Atlanta University
Fashion Merchandising
Atlanta Technical College
Contact Info:
Mobile: 203-***-****
Email: adzr7c@r.postjobfree.com
Employment Background
Freelance
Project Manager & Business Consultant (1/2022 - Present)
- Directs project management & proper business consulting for companies within the skin care, fashion, aviation, styling, retail, furniture and cannabis industry
- Drives sales through effective business analysis
- Developed and implemented all SOPs for various companies
- Addresses current business challenges and identifies financial opportunities
- Produces and implements policies and procedures for outside vendors and client relations Knightime Catering & Event Services
Director of Diversity, Inclusion & Operations (1/2018 - 12/2022)
- Developed and conducted diversity recruitment training with a goal of improving hiring efficiencies, reducing turnover and attracting a multicultural pool of applicants to yield a diverse workforce
- Gather and analyze hiring data, trends, metrics and statistics to compile and present recruitment activity to the leadership team on a recurring basis
- Coordinates, monitors, and manages all P&L, $3M budget and operations
- Implements all employee related and compliance legislation including FMLA, EEOC, FLSA, CFRA, FEHA...etc
- Conducted all OSHA safety training, food safety training and introduced LMS
- Manages multiple accounts and succession planning
- Directed all HR functions including employee relations, training, development, recruiting and performance MedMen
Regional Manager (3/2019 - 8/2022)
- Understood and executed METRC
- Developed a cohesive team of store directors and facilitated daily coaching to inspire team of working together to achieve operational goals
- Screened, interviewed, hired, and trained the entire team of 60+ front and back of house employees on all aspects of operations, hospitality, visual, and performance expectations at flagship & various locations
- Exceeded initial weekly sales expectations of $350,000/week by maintaining levels at $400,000 to $550,000
- Guided and supported multiple HR business partners in performance and Talent Management process
-Created and implemented operational procedure which provided assistance on POS system
- Actively participated in community events and rallies which benefited the business
- Monitors P&L for each location
Coach
Regional Manager (9/2017 - 3/2019)
- Experience and understanding of wholesale apparel/handbag merchandising, manufacturing, global supply chain operations, allocation and mass market distribution
- Set clear expectations with store management and provided feedback to achieve operational goals
- Oversaw visual and merchandising procedures, resulting in monthly sales over $6.4M and yearly sales over
$79.1M. Managed budget of $45M+
- Developed Visual Departmental execution plans, programs and budget
- Established and maintained strong business relationships with partners, market sales teams, and internal operational teams on a market and regional level to ensure optimal results
-Traveled regularly throughout district to ensure success in store
- Strong focus on metrics, KPIs, SOPs and testing with working knowledge of Adobe Analytics Zara
Regional Merchandising Manager (3/2015 - 10/2017)
- Created, developed and implemented entire training manuals & visual merchandising plan-o-grams
- Trained and oversaw team during execution of standards, product changes and complete floor moves
- Managed planning of company merchandising programs, resulting in a 26% increase of store wide sales
- Tracked and monitored KPIs and growth opportunities according to style and or category
- Closely monitored merchandising team on issues related to contracts, agreements, pricing, signage...etc
- Traveled regularly throughout region to ensure all store show floors are visually maintained Market Connect Group
National Learning & Development Director (2/2010 - 3/2015)
- Conducted live webinar, corporate and in-store training's
- Developed and conducted the train the trainer sessions to meet business needs
- Coached, mentored and developed management team and team members to ensure success in store
- Supported category sales and profit goals through daily creation and placement of online merchandising
- Created and implemented seasonal line plans according to style & SKUs
- Collaborates with merchandising teams to develop systems/processes to manage retail performance
- Developed and launched new hire orientation program for 500+ employees quarterly and annually
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