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Customer Service Project Manager

Location:
Summerville, SC
Salary:
18 per hour
Posted:
September 18, 2023

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Resume:

LARRY KUDEVIZ

*** ****** **** ***** • Summerville, SC 29486 • adzr76@r.postjobfree.com • 678-***-****

Intelligent, hardworking, challenge - goal and results oriented individual with extensive on the job and college degree experience in management, printing, Direct Mail/email/social media, distribution and fulfillment fields

SUMMARY OF QUALIFICATIONS

•Superb work ethic with customer service and Account Management priorities - always keeping company objectives and goals in mind.

•Work flow savvy, job planning and logical flow of traffic throughout facility – Direct Mail expertise

•Started Genesis Press, Inc. in 1991 and built it into a $14+MM company until an arson related fire, costly changing technology and economy caused it to close in June, 2013.

•Focus on growth and profitability by monitoring and ensuring financial and market share capture performance aligns with overall organizational goals.

•Enjoy working and communicating effectively with diverse groups of individuals maintaining a leadership role and always leading by example.

•Computer proficient in: Windows, Excel, Microsoft Word, Outlook, PC, Custom Built Project management tools, SAP software and Mac experience

•Team player and leader

PROFESSIONAL EXPERIENCE

CALEV SYSTEMS FEBRUARY 2020 – July 2020 (Stroke)

DIRECTOR OF SOURCING/ESTIMATOR - MIAM SPRINGS, FLORIDA

COVID-19 HAD DESTROYED THE BUSINESS AS MAIL FOCUS WAS THE CRUISE INDUSTRY

FINDING APPROPRIATE VENDORS – NEGOTIATING CONTRACTS AND PRICING IN LINE WITH COMPANIES MAIN GM GOALS

WHILE NOT UNEMPLOYED I AM BACK IN ATLANTA WHERE IT IS MUCH DAFER THN SOUTH FLORIDA

HARLAND CLARKE MARCH 2016 – FEBRUARY 2020

•Forms Division/Marketing Services/Critical Communications – Estimating, purchasing print and related products, job planning, systems planning, operational logic, marketing and sales assistance, client facing individual and problem solver

•Working with sales and leadership assisting to create print programs

•Instrumental in all print projects relating to RFPs

•Team member, Team player, taking the lead in creating systems for better processes and better profitability

GRIZZARD COMMUNUCATIONS DECEMBER 2015-MARCH 2016

PROJECT MANAGER

•Temporary assignment helping out in busy season in Animal Division – assisted in planning, buying, SOPs and scheduling

DIRECT MARKETING/MAIL ESTIMATOR, BUYER, PLANNER, SCHEDULER Oct. 2013 – Oct. 2015

YP HOLDINGS (DCR WORKFORCE) Tucker, Georgia

•Direct Marketing Department – helped developed business rules, educate salespeople, created and developed the YP Pro division of DM, e-mail, SMS Text and complete programs for orders over $10,000.

•Estimated orders, purchased print and mail services, scheduled with vendors all over the country and developed best practices with KPI’s

•Worked with Direct Mail Managers and customers

•Highest ARPA and retention customers in the Direct Mail Division

•Budget cuts and seniority forced my exit from permanent employee – Taught the person who was taking over the role before YP was sold to Dex and moved to Texas

•Very strong team and company person

CHIEF OPERATIONS OFFICER November 1991-June 2013

GENESIS PRESS, INC. Miami, FL & Greenville, SC

A full-service commercial printing, company with annual nation-wide sales of $12 million plus

•Led relocation effort of the company from Florida to South Carolina.

•Designed and laid out a 60,000 square foot manufacturing facility with superb work flow.

•Researched and negotiated pricing on all major printing equipment, contracts for supplies – always monitoring purchasing expenditures.

•Presented relocation packages to key employees resulting in 40% retention.

•In charge of managers and overseeing daily operations of 80 employees along including but not limited to customer service and estimating.

•All estimated prices required my approval and handled many of the complicated projects.

•Assisted customers with requirements, cost savings suggestions, and deadlines.

•Implemented a Drug Free workplace and Osha compliancy

•Oversaw all planning, estimating and scheduling.

•Maintained work schedule for three shifts.

•Customer service oriented

•Quality Assurance and control.

•Forecast inventory levels to accommodate on time results.

•Set and monitored production goals and standards.

•Maintained reporting system to monitor inventory.

•Defined departmental budget reports.

•Well versed in new technology and made sure Genesis kept abreast of current trends. Always worked on ROI for equipment purchases.

•Reviewed billing accuracy and discrepancies.

•Attended annual Print Trade Shows.

DIRECTOR, PRINTING OPERATIONS January 1989-November 1991

Belwin Mills Music PUBLISHING Miami, FL

•Successfully transitioned the print shop to a competent workflow well designed system.

•Oversaw daily operations of 48 employees and all print shop departments, including Prepress, Press Room, Bindery, Shipping/Receiving, Warehouse.

•Ability to take in outside sales when intercompany work flow was slow and produced profit for an otherwise break even operations center.

•Educated and improved skills of all employees, including cross training.

EDUCATION

University of Bridgeport August 1973 – May 1977 Bridgeport, Ct.

• Bachelor’s Degree in Industrial Psychology 3.2 GPA

ACCOMPLISHMENTS, HOBBIES AND AWARDS

•2009 Entrepreneur of the Year Award

•Chairman of the Board of PAF (Printing Association of Florida) 2004-2007

•Member of the Board of PAF 2000 – 2004 and member of PICA 2009 – 2011

•Responsible for numerous print awards since Genesis inception

•Member of Everwise – a volunteer mentoring company for businesses and individuals

•Volunteer for Be My Eyes, a service for Blind people needing assistance

•Foster and Adoptive parenting

•Family

•Avid chess enthusiast

•Guitar player

•Animal champion!



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