Customer Representative, Customer Service, Hospitality Management

Amy B. Grad ** B South River Road

Grottoes, Va **441

540-***-****

********@*****.***

EXPERIENCE

Spectrum Hospitality LLC - Front Office/Guest Relations Harrisonburg, Virginia

July 2021 - PRESENT

Guest Relations Representative, Front Office Receptionist, Customer Service and Reservation Specialist

William Wise - Personal Direct Caregiver

Grottoes, Virginia

October 2018 - November 2020

Housekeeping, medicine administration, laundry, cooking, personal patient care, and wound care.

Pizza Hut - Delivery Driver/Customer Service

Punxsutawney, Pennsylvania

June 2018 - October 2018

Delivery of products safely and swiftly. Telephone operations, customer relations, maintenance of back of house, and dishwasher. Punxsutawney Area Hospital - Head Chef/Cook

Punxsutawney, Pennsylvania

June 2016 - June 2018

Responsible for menu preparation for patients, staff, and guests. Entree’, and dessert prep. Product inventory and ordering. Maintenance and practice of FDA regulations.

SKILLS

Multiple Line Telephone

System.

Opera Program System

Reservation and booking

expert

Empathic personal direct

caregiver.

Oxygen patient care and

administration, and safety

SERV safe certification

Driver Safety Award

Inventory products and

placing necessary reorders

Controlling and maintaining

food safety.

Managing and monitoring

patients dietary needs.

EDUCATION

Turner Ashby High School - Bridgewater, Virginia

September 1992 - June 1996

General education diploma - 3.5 GPA

National Business - Harrisonburg, Virginia

September 1999 - June 2001

Associate’s Degree of Science - 3.8 GPA

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