Administrative Assistant Customer Service

KAREN EWING LOPEZ

*** ****** **** ****, ****, Texas 75785 / 214-***-**** *********@*****.***

Operations Manager/Office Manager/ /Bookkeeper/ /HR Coordinator/Teacher/Trainer

A highly motivated, energetic team player with 22 years’ experience in Training, Operations and Office Management, Customer Service and Human Resources brings dedication, compassion and caring to a fast-paced, multi-faceted work environment.

Education: Grand Canyon University/Phoenix, AZ – in progress Doctorate - Psychology-Cognition& Instruction

Concordia University/Portland, Oregon Masters – Education-Curriculum & Instruction

Texas A&M / Commerce, Texas Masters – Elementary Education/Leadership

LeTourneau University / Longview, Texas Bachelor– Business Management & Leadership

20 hours/year - Continuing Education –Curriculum/Teacher training, Office and Time Management.

Texas Teacher Certification for General Elementary and ESL, grades 1-6 exp. 9/2016

Honors: National Honor Society, Dean’s List, Cum Laude Graduate

Skills: 10-key - 12,000 sph, Calculator, typing – 75 wpm, Data Entry – 7,000 sph, Dictaphone, Transcription; Copier/collate/binder, Postage scale, sorter/meter, Computers, printers/fax/scanners/copiers; ID cam/lam. Software: Windows 10 & older; Vista, XP, XP Business; Windows 2016 and older systems of Excel and Word; Payroll software – APD, Peachtree, Quicken, MS office suite.

Experience: Operations Supervisor/Office Manager

Supervised 5 office and 35 field staff, hire/fire authority; monitored/maintained fiscal budget; scheduled staff, customer jobs, repair; coordinated sub-contractors and vendors with jobs, staff and equipment.

Monitored/routed calls and dispatched staff; backed up owner with field administration, advertising and sales; heavy PR/CSR/ conflict resolution with clients, vendors and staff; heavy CPA/Attorney interface.

Administered WC and insurance benefits, personnel training; coordinated 401k and pension plans; processed background and investigation checks; resolved inside & outside inquiries and disputes.

Executive Administrative Assistant

Received/screened/routed all incoming calls; heavy PR/CS skills with patients, families, vendors, staff and administrators; backed up Executive CEO secretary and completed special projects for Dept. heads.

Created/maintained calendars, presentations, project schedules, programs for various departments; coordinated meetings, trips, luncheons, catering and parties; made reservation and travel arrangements.

Created/maintained presentations, spreadsheets, charts/graphs, company handbook and vendor contracts.

Bookkeeper, AP/AR, Payroll

Maintained $200K AP/AR tuition and payroll, created/maintained student/parent/school database.

Maintained $100K revenue in court fines, tickets, warrants and water department billing and payments.

Created/implemented/maintained AP/AR, payroll database and vendor files for 500k plumbing co.

Employment: 5th,6th&7th Public School Teacher January 2005-Present Lifecare Hospital, Dallas, Texas, Front Office Coordinator November 2003-Dec 2004

+Sulphur Springs ISD, SS, Texas, Elementary Music Teacher June 2000 – August 2003

Phoenix School, Greenville, Texas, Secretary/Bookkeeper/Teacher January 1997 – June 2000

Reflections of Dallas, Dallas, Texas Operations Manager July 1996 – January 1997

USPS, BMC, Dallas, Texas locations, Distribution Processor April 1994 – July 1996

Summit Investigations, Dallas, Texas, Office Manager May 1993 – April 1994

City of East Tawakoni, E T, Texas, Water Utility & Court Clerk March 1992 – May 1993

*General Accident Insurance, Dallas, Texas, Operations Supervisor August 1985 - Dec 1991

M-Corp, Dallas, Texas, Jr. Executive Administrative Assistant Nov 1984 – August 1985

Heinonen-Moster Associates, Ferris, Texas, Office Mgr./Tech Writer July 1984 – Nov 1984

Annuity Board of the SBC, Dallas, Texas, Jr. Exec. Admin Assistant Nov 1982 – July 1984

Customer Service Company, Dallas, Texas, Office Mgr/Bookkeeper August 1979 – Oct 1982

*Extended Maternity Leave

+Out on STD

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