Customer Service Heavy Equipment
Resume:
MICHAEL
SANDVEN
FIELD SERVICE ENGINEER
*******.***@*****.***
Tampa, FL 33610
CONTACT
Dedicated and reliable professional
possesses a deep understanding of
a wide range of tools and
equipment. Proven record of
successfully diagnosing and
resolving complex repair issues.
Skilled in performing preventative
maintenance to ensure smooth
operations and maximize equipment
life. Detail-oriented professional with
proven knowledge of inspections,
safety assessments, and repair
actions. Aiming to leverage my skills
to successfully fill the [Job Title] role
on your team. Diligent professional
with proven skills in troubleshooting,
diagnostics, and preventive
maintenance. Aiming to leverage my
abilities to successfully fill the [Job
Title] role on your team. Highly
proficient and safety-minded
individual skilled in completing
installations quickly and efficiently
CAREER OBJECTIVE
Field Service Engineer
Pharmerica, Tampa, Florida
EXPERIENCE
Inspected products and machines on site, checking for glitches and malfunctions.
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Completed service reports, delivering to supervisors for project advancement and record keeping.
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Read schematics and blueprints to efficiently set up machinery and prevent errors.
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Installed equipment at client homes or offices, confirming functionality and comprehension before leaving.
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Provided troubleshooting services to clients to confirm functionality of necessary technology.
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Resolved issues for clients by installing new systems and technology, fixing technical issues.
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Followed safety procedures by spotting co-workers, using machinery appropriately and wearing protective gear when necessary.
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Reviewed faulty or broken equipment, applying thorough knowledge of engineering practices to resolve issues.
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Performed troubleshooting and repair for electronic systems including circuit boards, components, wiring and cabling.
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Researched new technologies that could improve existing field service operations processes.
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Ensured compliance with safety regulations when performing service activities on site.
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Created detailed service reports documenting work performed at customer sites.
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Maintained accurate records of parts used during service calls and repairs.
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Provided training on the use of new equipment to customers upon installation.
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Conducted routine inspections of customer sites for potential hazards or other risks.
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Completed all assigned tasks within established timelines while adhering to quality standards.
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Identified opportunities for improvement in processes or procedures related to field service activities.
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Collaborated with internal teams to resolve escalated issues quickly and efficiently.
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Assisted other Field Service Engineers in completing assigned tasks when needed.
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while following strict safety
regulations. Exceptional attention to
detail in accurately reading
blueprints and schematics. Proven
record of providing excellent
customer service and support.
Focused professional with
experience in customer service,
maintenance scheduling, and
documentation. Frequently praised
as efficient by peers, I can be relied
upon to help your team achieve its
goals.
Road Bororman
Hower Underground, Saint Petersburg, Flower
Adhered strictly to company policies regarding data security practices when working on customer systems.
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Diagnosed problems using various test equipment such as oscilloscopes, power supplies, multimeters, thermal imaging cameras and logic analyzers.
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Provided technical support to customers via telephone, email and on-site visits.
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Successfully installed, configured and tested a variety of hardware and software products in customer environments.
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Managed inventory levels of spare parts ensuring adequate stock levels are maintained to meet customer needs.
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Monitored performance of installed systems remotely from a central location.
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Proactively communicated with customers to ensure satisfaction with services provided.
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• Worked with coworkers to complete tasks.
Loaded and unloaded materials from trucks and staged for use in construction projects.
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• Assisted in site excavation and preparation for construction projects.
• Completed minor repairs and modifications to equipment as needed.
• Transported heavy equipment between worksites.
Safeguarded crew members and pedestrians while operating equipment.
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Followed safety protocols and protective gear requirements to foster safe work environment.
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Inspected and tested machines before use to identify and address any potential problems.
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Operated excavators, dozers, front-end loaders, and backhoes with precision.
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• Reported equipment maintenance issues to the supervisor. Followed work instructions and communicated with supervisors to verify proper execution of job tasks.
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Operated heavy equipment to clear debris, grade surfaces, and spread soil.
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• Performed regular maintenance and cleaning of machines.
• Maintained daily logs of machine operations for traceability. Maintained detailed records of daily activities related to use of heavy equipment.
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Followed safety regulations while operating machinery and ensured that all safety features were working properly.
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Adhered strictly to company policies regarding safe operation of machinery.
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Demonstrated strong communication skills when coordinating between ground crew members and supervisors.
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Exhibited excellent hand-eye coordination when maneuvering large machines in tight spaces.
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Inspected equipment regularly to ensure proper performance of the machine.
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• Loaded and unloaded trucks with material for transport to job sites. Operated heavy equipment such as bulldozers, excavators, backhoes and loaders to move earth and materials in construction projects.
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Assisted in loading and unloading of materials at job sites using various pieces of heavy equipment.
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Performed routine maintenance on heavy equipment including lubricating parts, changing filters and refilling fluids.
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High School Diploma
Sylvan Hills High, Atlanta, Georgia
Associate In Science (A.S.) In Computer Information Systems Hillsborough Community College, Tampa, Florida
EDUCATION
June 1974
Relevant Coursework
• General
January 2002
SKILLS
• Onsite Support
• Telephone Support
• Corporate Procedures
• Equipment Reassembly
• Network Installation
• Training Junior Team Members
• HP Servers
• Technical Support
• Components Assembly
• Equipment Installation and Repair
• Systems Analysis
• Engineering Operational Functions
• Supplier Relations
• Hands-On Diagnostics
• Safety Meetings
• Safety Planning
• Mechanical Troubleshooting
• Project Management
• Equipment Calibration
• Diagnostic Software
• Equipment Testing
• Preventive Maintenance
• Network Maintenance
• Troubleshooting and Repair
• Equipment Knowledge
• Recordkeeping Requirements
• Customer Service
• Scheduled Maintenance
• Work Order Management
• Safety
• Documentation
CERTIFICATIONS
• OSHA 30 safety +confined space entry
Contact this candidate