Customer Service Business Development

MAJA TANWA MISTURA

Lagos, Nigeria Tel. : 081******** Email: adzr4i@r.postjobfree.com

PROFESSIONAL SUMMARY

A versatile and highly resourceful person with proven success and outstanding reputation for providing exceptional service in compliance with work practices. Well versed with the ability to quickly understand new concepts and adapt to changing business needs of customer service, business development and operational procedures. Displays trust in roles that require a high level of diligence, strong teamwork, and thrives in challenging work environments.

CORE COMPETENCIES

● Have astonishing communicating skills in both ways of verbally and written

● Have adequate knowledge regarding marketing and sales support

● Have excellent customer service record with necessary professional and supportive view

● Very energetic, organised and have well public relationship knowledge

● Great ability to deal with the clients queries, problems or complaints

● Strong resolving power with the leadership and team player qualities

● Strong multi-tasking, tasks prioritising, and time management skills

● Outstanding attention to detail and management skills

● Ability to utilise critical thinking skills to analyse, and solve administrative problems

● Ability to maintain a flexible working schedule to meet tight deadlines

● Self-motivated and willing to take charge and make sure things get done properly without needing follow-ups

● Ability to maintain proper confidentiality of company's sensitive information

● Ability to meet deadlines under extensive pressure PROFESSIONAL WORK EXPERIENCE

Toymaj - Lagos, Nigeria Nov.2020 – Present

Customer Support Personnel

Key Duties:

● Assigned the tasks of responding to customer queries and concerns regarding services of the organisation.

● Handle the responsibilities of designing activities to improve business performance and customer satisfaction.

● Conduct needs-based selling by using non-scripted probing techniques to find customer requirements.

● Communicate effectively with teams in the program to ensure quality and timely expedition of customer requests.

● Handle the tasks of preparing customer correspondence and updating customer files.

● Prepare daily, weekly and monthly statistical reports. Key Achievements

● Resolved customers’ complaints while identifying problems and taking appropriate corrective action.

● Demonstrated professional etiquette and manners, improving 30% positive feedback immediately.

● Reduced customer complaints by 30% through escalated grievance resolution procedure.

● Earned reputation for consistency and timely delivery of work under minimal supervision.

● Received commendation from supervisors and recommendation from peers. Moor Plantation - Ibadan, Nigeria Nov. 2019 – Oct. 2020 Administrative Personnel(N.Y.S.C.)

Key Duties:

● Prepared correspondence letters, presentations and financial reports to attract prospective clients.

● Coordinated with the supervisor to decide on meeting agendas, and preparing reports after noting minutes of the discussion.

● Performed clerical duties like managing calendars, organising documentation and handling payroll systems.

● Coordinated internal meetings and onsite events after approval from clients. EDUCATION

● Bachelor of Entrepreneurship, Federal University of Agriculture,Abeokuta (2019).

● General Certificate of Examination (SSCE), Yewa School, Ikorodu (2011) REFEREES:

Available on request

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