B. LYNN GARLAND

Address: **** ***** ****** ****, *******, NC 28530

Cell # 252-***-****

adzr3x@r.postjobfree.com • linkedin.com/in/b-lynn-garland-61b48b162 Reliable and hardworking individual with thirty years of professional experience in legal office management and logistics/supply chain operations. Detail oriented with exceptional organization skills. Proficient in prioritizing tasks without supervision. Self-motivated in learning new tasks and eagerly taking on new responsibilities.

EXPERIENCE

2018-PRESENT – RYDER SERVICES

SUPPLY CHAIN ANALYST –EXPORT DEPARTMENT SUPERVISOR Working for a Third-Party Logistics provider in the Export Department, shipping the customer’s products to global locations.

Responsibilities:

• Supervise and direct team members on the company’s processes and procedures for global shipping;

• Direct customer contact on a regular basis in the form of email correspondence and telephone conversations;

• Providing the customer with updated status reports for deliveries and booking information;

• Tracking deliveries through carriers and through company software;

• Preparing required documentation for exported shipments;

• Processing inbound product from the manufacturing plant into the warehouse and updating company software with prudent information;

• Using customer’s order information web-based site to obtain information and update unit status;

• Working with other team members to obtain the customers stated goals;

• Cover other office members on vacation or leave by learning their position and assisting them when available or needed.

2015 – 2018 - CEVA LOGISTICS, GREENVILLE, NC

SUPPLY CHAIN ANALYST

Working for a global Third-Party-Logistics company ensuring that the customers product is shipped in a timely manner.

Responsibilities:

• Direct customer contact on a regular basis in the form of email correspondence and telephone conversations;

• Providing the customer with updated information as to the status of deliveries;

• Tracking deliveries through carriers and through company software;

• Preparing Canadian Customs documentation for shipments;

• Processing Inbound product from the manufacturing plant into the warehouse and updating company software with prudent information;

• Using customer’s order information web-based site to obtain information;

• Working with other team members to obtain the customers stated goals;

• Cover other office members on vacation or leave by learning their position and assisting them when available or needed.

Accomplishments

• Rated top office employee on annual evaluations for 2016 and 2017;

• Prepared written Work Instructions for several positions;

• Trainer to college interns and new employees;

• Restoring the customers’ faith in CEVA Logistics after several incidents of dissatisfaction from other employees.

2015 BIG TRUCK COORDINATOR

Working directly with the customer and customer’s dealers in setting up the delivery of over-sized products being received from overseas plants. Rewrote the processed used to track shipments and obtain the best possible solutions for the customer regarding timely deliveries at a reasonable cost. Responsibilities:

• Direct customer contact with detailed information regarding the status of the delivery and any unforeseen delay;

• Working directly with the carriers to obtain the best service possible at the best rate;

• Preparing daily reports for the customer on the status of each unit;

• Tracking shipments from overseas using web-based tracking sites of ships containing the product to provide accurate information to the customer;

• Weekly meetings with the customer to discuss any concerns and to highlight any special requirements;

Accomplishments

• Prepared and developed processes for this position that are still in place today;

• Received favorable correspondences from customers department head for providing detailed and complete information when requested;

• Maintained three positions within CEVA while performing this job including Secondary Move Coordinator and Import processor.

2006 – 2015 - LAW OFFICE OF TIMOTHY J. RYAN, SPRINGFIELD, MA. LEGAL ASSISTANT / OFFICE MANAGER

I began with the firm as it was created moving with Attorney Timothy Ryan as he opened an independent firm. I left when Attorney Ryan joined a larger firm and I moved to North Carolina. Responsibilities:

• Prepare complex legal documents for filing with the various courts and commissions including Superior Court, Supreme Judicial Court, District Court, US Federal Court, Massachusetts Commission Again Discrimination, Massachusetts Land Court, Registry of Deeds, Massachusetts Housing Court;

• Written correspondence with court systems, counsel and clients;

• Electronic filings with various courts;

• Property title research for both Commercial and Residential Real Estate;

• Draft Deeds for recording;

• Draft Purchase and Sale Agreements;

• Draft Wills, Codicils and Trusts;

• Draft Leases;

• Prepare Eviction Notices and Eviction Complaints;

• Preparation and filing of corporate records including Articles of Organization, Corporate By- Laws, Corporate Minutes, LLC Operating Agreements, and registration of company names with state and federal organizations;

• Billing of clients including tracking payments and pursuing past due accounts

• Supervised the installation and organization of computers and software, working with computer consultants in our area;

• Balancing and recording of the firm’s Iolta checking account transactions and general checking account using Quicken and Quickbooks software;

• Organized and maintained the firm's business records, client records, accounting records and computer programming updates and maintenance;

• Tracked payments to vendors and advised the partners on weekly basis of weekly income and expenses;

• Oversaw the set up and maintenance of insurance policies and maintained company filings with the Secretary of State's office;

• Payroll including weekly, monthly and annual tax reporting. 1997 – 2006 - CREVIER & RYAN, LLP, SPRINGFIELD, MA. LEGAL ASSISTANT / OFFICE ADMINISTRATOR

Office Administrator, Assistant Manager, Legal Assistant for a six-attorney law firm. I started with the company as a new business, assisting and consulting in the setup of computer software, filing systems, billing systems, and record keeping - as well as general clerical assistant, billing administrator and receptionist for four litigation/trial attorneys and two real estate attorneys. Responsibilities:

• Prepare complex legal documents for filing with the various courts and commissions including Superior Court, Supreme Judicial Court, District Court, US Federal Court, Massachusetts Commission Again Discrimination, Massachusetts Land Court, Registry of Deeds, Massachusetts Housing Court;

• Balancing and recording of the firm’s Iolta checking account transactions;

• Written correspondence with court systems, counsel and clients;

• Electronic filings with various courts;

• Property title research for both Commercial and Residential Real Estate;

• Draft Deeds for recording;

• Draft Purchase and Sale Agreements;

• Draft Wills, Codicils and Trusts;

• Draft Leases;

• Prepare Eviction Notices and Eviction Complaints;

• Billing of clients including tracking payments and pursuing past due accounts

• Supervised the installation and organization of computers and software, working with computer consultants in our area;

• Training of new personnel.

October 97- December 97 Law Offices of James Donahue and Donna L. Wexler - West Springfield, Massachusetts - Part time legal secretary to two attorneys while regular secretary on maternity-leave. Duties included dictation, billing entries, filing and receptionist. March 97 - September 97 Para-Temps, Inc. - Springfield, Massachusetts - assigned to SIS Bank Mortgage Department as a Paralegal advising on title issues and obtaining discharges for outstanding mortgages for equity line and loan clients.

August 94 - January 97 Law Offices of William Murray –West Springfield, Massachusetts – Full time sole legal assistant to three attorneys. I prepared legal documents, correspondence and maintained billing records and the Iolta Checking Account for the firm as well as general administrative and secretarial duties.

August 87 – April 89 Bozenhard, Sosha, Ely & Kolber, PC –West Springfield, MA – Full time legal assistant for the firm’s litigation attorney practicing in both civil and criminal litigation as well as the firm’s assistant bookkeeper.

EDUCATION

ASSOCIATES DEGREE IN OFFICE ADMINISTRATION

ST. JOHN’S SCHOOL OF BUSINESS

1000 Credit hours completed in August 1987

References available upon request.

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