Guest Service Sales Floor
Resume:
David Livengood
Charlotte, NC *****
*******************@***********.***
Work Experience
Department Supervisor
Lowe's Home Improvement - Concord, NC
April 2018 to Present
• Maintain company brand standards
• Manage 8 to 12 people and ensure that they are trained and current on all required certifications
• Maintain accurate inventory
• Deter shoplifters
• Assist customers
• Take shifts as manager on duty daily
Assistant Store Manager
Bose® Corporation - Concord, NC
October 2013 to Present
• Manage day-to-day operations
• Provide leadership to sales team
• Supervise sales team
• Schedule store staffing
• Conduct presentations and demonstrations of product
• Coach and develop sales team members
• Prepare store sales reports
• Reconcile daily sales
Sales Floor Team Lead
Target Corporation - Concord, NC
September 2008 to October 2013
• Responsible for stocking and appearance of assigned departments
• Ensure all sales planograms are set on time and according to company brand
• Guide sales floor team members in accomplishing tasks as assigned by store executive staff
• Comply with company expectations regarding store cleanliness, merchandise presentation and guest experience
• Assist guests with product location, selection and merchandise loading
• Provide store-wide backup assistance as needed
• Maintain positive attitude while working with diverse personalities
• Initiate dialog with executive staff to enhance working relationships Guest Service Team Lead
Target Corporation - Concord, NC
February 2007 to September 2008
Responsible for maintaining a positive experience for our guests
• Ensure all registers are banked and in working order
• Provide guest service team members with guidance
• Coach guest service team members to meet company expectations regarding guest experience
• Maintain check lane appearance as specified by the Target brand shopping experience Sales Floor Team Lead
Target Corporation - Concord, NC
August 2006 to February 2007
Responsible for stocking and appearance of assigned departments
• Ensured all sales planograms were set on time and according to company brand
• Led sales floor team in accomplishing various tasks as assigned by the store's executive staff
• Comply with company expectations regarding store cleanliness, merchandise presentation and guest experience
Office and Budget Manager
Highsmith Furniture, Inc - Lexington, NC
August 2001 to December 2006
Managed all aspects of company financial data
• Responsible for human resources regarding payroll
• Assisted with production schedule planning and product development
• Maintained company website
• Photographed product and designed brochures, postcards and catalog pages
• Interacted with customers to process orders and arrange delivery Entertainment Specialist
Target Corporation - Concord, NC
May 2004 to August 2006
Responsible for maintaining stock and appearance within assigned department
• Arranged sales planograms on time and according to company brand
• Monitored release date items to prevent sales prior to scheduled release dates
• Maintained company brand expectations within assigned department
• Provided guest service on a daily basis
Part-time Sales Floor Team Member
Target Corporation - Concord, NC
January 2003 to May 2004
Provided guest service on the sales floor
• Maintained company brand throughout the store
Part-Time Sales Associate and Lab Technician
Wolf Camera - Concord, NC
June 1999 to November 2003
Assisted customers in choosing the best equipment to meet their photographic needs
• Offered training to customers on camera operation and basic photography
• Trained new associates on camera equipment and photographic techniques
• Processed and printed customer photograph orders
• Performed open and closing equipment and register procedures
• Assisted with employee scheduling
Comptroller
Melatex, Inc - Charlotte, NC
January 1991 to May 2001
Managed accounts receivable and accounts payable
• Processed weekly payroll for 25 employees, including health benefits and 401(k)
• Calculate monthly commission for 6-10 sales representatives
• Present monthly sales and financial reports to company owners
• Provided computer network support
• Maintained company MSDS compliance
Education
Bachelor of Business Administration
Catawba College
May 2007
Associate in Applied Science in Accounting
Rowan-Cabarrus Community College
December 2000
Skills
• Accounts Payable
• Planograms
• General Ledger Accounting
• English
• Account Reconciliation
• Journal Entries
• Balance Sheet Reconciliation
• Accounts Receivable
• Bank Reconciliation
• Office Management
• QuickBooks
• Auditing
• Payroll
• Merchandising
• Sales
• Profit & Loss
Contact this candidate