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Customer Service High School

Location:
Cookeville, TN
Posted:
September 18, 2023

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Resume:

TODD GRADWELL

*** *********** *****

Cookeville,TN 38501

Phone: 931-***-****

adzr0s@r.postjobfree.com

Ability Summary

Over 25+ years of work experience in many different fields. I am very good with people either face to face or over the phone. I know basic and advanced computer knowledge. I can operate a fork lift and some heavy equipment. I am dedicated, reliable and hard working.

Employment History

Bartender

07/2016-Current Chili's Cookeville, TN

Take orders and serve food and beverages to patrons at tables in dining establishment.And making of all alcoholic beverages for the whole restaurant in a full liquor bar setting.

Server

08/2019-Current Bravo Café Cookeville, TN

Take orders and serve food and beverages to patrons at tables in dining establishment.

Server

12/2006 -07/2016 Antonio's Ristorante Deerfield Beach, FL Take orders and serve food and beverages to patrons at tables in dining establishment.

Server

01/2016 - 07/2016 Denny's 1311 w palmetto park rd, Boca Raton, FL Waiters and waitresses take orders and serve food and beverages to customers in dining establishments. Duties Waiters and waitresses typically do the following: * Greet customers, present menus, and explain daily specials to customers * Answer questions related to menu items * Take food and beverage orders from customers * Relay food and beverage orders to the kitchen staff * Prepare drinks and food garnishes * Carry trays of food or drinks from the kitchen to the dining tables * Remove dirty dishes and glasses, and clean tables after customers finish meals * Prepare itemized checks and take payments from customers * Clean and set up dining areas, refill condiments, roll silverware into napkins, and stock service areas Waiters and waitresses, also called servers, are responsible for ensuring that customers have a satisfying dining experience. The specific duties of servers vary considerably with the establishment in which they work. In casual-dining restaurants that offer simple fare, such as salads, soups, and sandwiches, servers are expected to provide fast, efficient, and courteous service. In fine-dining restaurants, where more complicated meals are prepared and are often served over several courses, waiters and waitresses provide more formal service. They emphasize personal, attentive treatment at a more leisurely pace. Waiters and waitresses often meet with managers and chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies, or talk about any food safety concerns. They also discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift. In addition, waiters and waitresses usually check the identification of customers to ensure that they meet the minimum age requirement for the purchase of alcohol. Manager

02/2015 - 12/201*-*-**-**** N. Andrews Ave, Wilton Manors, FL All retail manger duties including handling of all banking for this location, payroll, schedule, cashier, cooking, cleaning, stocking, ordering, handling of customers, etc

Assistant Manager Retail

01/2011 - 03/201*-*-**-**** S. Powerline Rd., Deerfield Beach, FL All retail asst. manager duties ( cashier, checking in & stocking of all orders/deliveries, cooking, cleaning, handling of customers, etc ) Sales Representative

11/2012 - 07/2013 Par-Med Ft Lauderdale, FL

Selling of pharmaceuticals over the phone handling of complete call from opening to closing and handling of some payments. Dialing in excess of over 150 calls per day. Creating new accounts, reestablishing of customers that had not bought in over a year and handling of call ins from a certain area.

Phone Representative

01/2009 - 12/2010 Insurance Car Direct Deerfield Beach, FL Calling in excess of over 200+ calls a day handling of complete call from opening to closing and payment info on any mini-med healthcare plans I was selling, also fronting of health insurance plans to licensed agents. Phone Representative

01/2009 - 12/2009 Platinum Marketing Group LLC 902 Clint Moore Rd # 100, Boca Raton, FL

Dialing in excess of 250+ calls a day. Handling of complete call. Setting diabetics up with there supplies which included getting personal info as well as insurance info.

Phone Representative

07/2008 - 12/2008 People's Trust Homeowners Insurance Boca Raton, FL Dialing and receiving calls in excess of over 250+ per day selling homeowners insurance and handling of complete call which included getting personal info as well as payment info and insurance info.

Sales Account Manager

10/2006 - 06/2008 World Diamond Source 2560 NE 5th Ave, Pompano Beach, FL Dialing in excess of 150+ calls a day selling of cutting and grinding equipment for construction fields. Handling of complete call including payment info. Parts Salesperson

12/1991 - 09/2006 Champion Motors 500 W Copans Rd, Pompano Beach, FL I started off as a parts delivery person worked my way up to shipping and receiving and then to parts front counter person within a 2 1/2-3 year period I was the go to guy for any and all parts and/or motorsport accessories for the dealership from dealing directly with the customer to sales people and also auto body and repair shops.

Server

12/2002 - 04/2006 Muddy Waters Deerfield Beach, FL Take orders and serve food and beverages to patrons at tables in dining establishment.

Waitstaff

11/1991 - 12/2002 Fisherman Wharf Pompano Beach, FL Waiters and waitresses take orders and serve food and beverages to customers in dining establishments. Duties Waiters and waitresses typically do the following: * Greet customers, present menus, and explain daily specials to customers * Answer questions related to menu items * Take food and beverage orders from customers * Relay food and beverage orders to the kitchen staff * Prepare drinks and food garnishes * Carry trays of food or drinks from the kitchen to the dining tables * Remove dirty dishes and glasses, and clean tables after customers finish meals * Prepare itemized checks and take payments from customers * Clean and set up dining areas, refill condiments, roll silverware into napkins, and stock service areas Waiters and waitresses, also called servers, are responsible for ensuring that customers have a satisfying dining experience. The specific duties of servers vary considerably with the establishment in which they work. In casual-dining restaurants that offer simple fare, such as salads, soups, and sandwiches, servers are expected to provide fast, efficient, and courteous service. In fine-dining restaurants, where more complicated meals are prepared and are often served over several courses, waiters and waitresses provide more formal service. They emphasize personal, attentive treatment at a more leisurely pace. Waiters and waitresses often meet with managers and chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies, or talk about any food safety concerns. They also discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift. In addition, waiters and waitresses usually check the identification of customers to ensure that they meet the minimum age requirement for the purchase of alcohol. Education and Training

Northeast High School Oakland Park, FL High School Diploma General High School Curriculum

TN ABC RESPONSIBLE SERVER PERMIT

VALID TILL 2026



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