AMANDA SOOTS

Harmony, NC *****

980-***-**** - adzqyv@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented about preparing invoices, processing payments and pursuing past-due balances. Knowledgeable and dedicated customer service professional with extensive experience in a variety of industrial experiences. SKILLS

● Critical Thinking

● Prioritization

● Calm and Professional Under Pressure

● Computer Proficiency

● Training Development Aptitude

● Office Equipment Proficiency

● Invoice Preparation and Processing

● Customer Retention Strategies

● Administrative Support

WORK HISTORY

02/2023 to 06/2023 Customer Service Representative ZNDUS, Inc – Statesville, NC

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Participated in team meetings and training sessions to stay informed about product updates and changes.

● Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

● Handled customer inquiries and suggestions courteously and professionally.

● Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.

04/2022 to 02/2023 Parts and Service Representative A & A Sales and Service – Statesville, NC

● Collected all information for repairs to present to service technicians to diagnose.

● Generated quotes and resourced through different outlets to compare prices, quality and compatibility.

● Very active on AGCO portal to look up Massey Ferguson parts, serial numbers to exact models and compare diagrams to design of exact models.

● Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

● Provided information about company products and services, and capitalized on upsell opportunities.

● Scheduled appointment to resolve more complex issues.

● Answered constant flow of customer calls with minimal wait times, with over 30 calls daily.

● Tracked customer service cases and updated service software with customer information.

● Ordered parts for customers, repair shops, and service departments for use in tractors, vehicles, work trucks.

03/2011 to 01/2022 Customer Service Representative /Administrative Clerk G&B Energy – Statesville, NC

● Help develop and build customer base, with 10 years of great customer care and development experience.

● Connected with area farmers for deliveries of propane to chicken houses, grain dryers' tobacco curing, commercial and residential services.

● Dispatched and scheduled with service technicians and propane drivers to have accurate documentation for efficient tasks.

● Participated in team meetings and training sessions to stay informed about product updates and changes.

● Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

● Quick calculations for payments of services and Propane deliveries to ensure credit limits were satisfied.

● Printed delivery tickets with detailed information as needed.

● Supported Sales by demonstrating units on the showroom floor with water heaters, gas logs, parts for equipment, to promote products within.

● Established new accounts with confidentiality between corporate and store level to enter a system for proper qualifications for services.

● Worked with multiple departments to check proper billing information.

● Utilized various software programs to process customer payments.

● Produced and mailed or emailed daily invoices to customers and assisted with related requests for information and clarification.

● Educated customers about billing, payment processing and support policies and procedures.

11/2001 to 04/2010 Administration Assistant

Crop Production Services – Statesville, NC

● Managed truck scales for proper measurements for billing of products or receiving of bulk fertilizer, nitrogen and lime.

● Dispatched drivers on two-way phones to make efficient deliveries, while in certain areas.

● Created Purchase Order to Inventory bulk products, liquid nitrogen, bag fertilizer, chemicals, lime and seed.

● Monitored files for Farmers Sales tax exemption & Pesticide Licenses to ensure safety and updated information.

● Managed accounts payable and receivable to gain a better sense of overall financial stability and liquidity.

● Composed inter-office correspondence and provided product and service information to customers.

● Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.

● Contributed to team objectives in a fast-paced environment.

● Managed over 50 phone calls either by two-way or landline.

● Performed data entry tasks and maintained accurate records of employee payroll information.

● Maintained organized and efficient document flows by using excellent planning and multitasking skills to compile monthly reports.

● Executed record filing system to improve document organization and management.

● Kept detailed records of field measurements and data. EDUCATION

06/1992 High School Diploma

North Iredell High School - Olin, NC

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