Medical Assistant Certified
Resume:
PAULA CASSITY-MICKLE
Lucerne Valley, CA, *****, US 92356
adzqy3@r.postjobfree.com
Accomplished leader with expertise in all facets of administration professionalism for prestigious organizations seeking increased performance, expertise, and service levels. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing solutions. Work Experience
Clinical Certified Medical Assistant
Big Bear Community Hospital - Big Bear Lake, CA
June 2023 to Present
Urgent Care, triage patients, Chief complaints, vitals, EMR, room patients, clean rooms, stock rooms, injections, testing for Strep, Covid, influenza, RSV, urinalysis, EKGs. Assist providers. Certified Clinical Medical Assistant (CCMA)
DESERT VALLEY HOSPITAL/ HIGH DESERT HEART INSTITUTE - Victorville, CA November 2019 to April 2023
Assisting nurses with the congestive heart infusions, telephone triage, appointment scheduling, billing, Pre-Ops (vitals, EKGs, verbal instructions). Stocking, room patients, medication refills, blood transfer into Viles, fill out lab slips. Diagnose coding, assist patient with oxygen, wheel chairs. Ccma/medical Scriber
SUMMIT INSTITUTE PAIN MANAGEMENT - Victorville, CA July 2018 to November 2019
Worked with several different scheduling programs, checked patients in and out, answered a heavy multi phone line, for pulmonary and a multi clinic.
Worked one on one with patients by answering general questions about healthcare decisions, diagnoses, and plans of care, and gives preparation instructions as necessary for outpatient procedures.
Work with providers to schedule patients for specified appointments within guidelines.
Worked collaboratively with other services to assist patients with logistical needs such as travel and lodging arrangements and coordinates multiple appointments.
Worked to address missed opportunities by monitoring the Electronic Wait List and ensures maximum utilization of clinic appointments by filling open appointment slots as cancelations occur. Monitors no- shows.
Worked directly with clinical providers to establish and maintain accuracy of their clinic schedules. Creates and modifies all clinic matrices for providers in their assigned Specialty.
Educates providers about patient issues, shared care across multiple VA's,
EMR accurately scanning and retrieving records.
Demonstrates an advanced knowledge of medical terminology.
Facilitates a successful outpatient clinic by bringing printouts of providers' clinic matrices to clinic, ensuring all pre-appointment requirements are met, assisting with rooming of patients, and giving providers admin support
Collaborates with the medical team to assure continuity of care.
Facilitates Secure Messaging communications by triaging incoming messages and ensuring assignment to appropriate providers. Monitors messages through completion to ensure timely responses to patients' inquiries
Medical Support Assistant
LOMA LINDA - V.A
February 2016 to July 2018
Worked with several different scheduling programs, checked patients in and out, answered a heavy multi phone line, for pulmonary and a multi clinic.
Worked one on one with patients by answering general questions about healthcare decisions, diagnoses, and plans of care, and gives preparation instructions as necessary for outpatient procedures.
Work with providers to schedule patients for specified appointments within guidelines.
Worked collaboratively with other services to assist patients with logistical needs such as travel and lodging arrangements and coordinates multiple appointments.
Worked to address missed opportunities by monitoring the Electronic Wait List and ensures maximum utilization of clinic appointments by filling open appointment slots as cancelations occur. Monitors no- shows.
Worked directly with clinical providers to establish and maintain accuracy of their clinic schedules. Creates and modifies all clinic matrices for providers in their assigned Specialty.
Educates providers about patient issues, shared care across multiple VA's,
EMR accurately scanning and retrieving records.
Demonstrates an advanced knowledge of medical terminology.
Facilitates a successful outpatient clinic by bringing printouts of providers' clinic matrices to clinic, ensuring all pre-appointment requirements are met, assisting with rooming of patients, and giving providers admin support
Collaborates with the medical team to assure continuity of care.
Facilitates Secure Messaging communications by triaging incoming messages and ensuring assignment to appropriate providers. Monitors messages through completion to ensure timely responses to patients' inquiries
Certified Medical Assistant & Office Manager
STEPHEN M. DAMIANI M.D - Apple Valley, CA
January 2008 to February 2016
Headed front and back-office operations of six employees in an endocrinology office.
Checked vitals and blood sugar levels on incoming patients in addition to administering EKGs, injections, IPRO procedures, and diabetes education.
Prepared all patients forms.
ASST Dr with credentialing.
Patient advocate.
Answer multi phone line in a busy office.
Provided appropriate referrals and ensured insurance eligibility.
Ordered office supplies to maintain an organized office environment.
Dictations/ Medical Scribing
Timecard calculation
Collection of money owed, counted and tallied at end of each workday. Skills
• Certified Medical Assistance
• EKG Certified
• National Certified Phlebotomy Tech I
• Health & Safety
• Medical Terminology
• EMR/Medical Records
• Office Management
• Administrative Support
• Medical Scriber
• Customer Service
• Staff Supervision
• Problem Resolution
• Resource Management
• NextGen
• MediTech
• Communication
• Problem Solving
• Teamwork
• Timekeeping
• Leadership
Certifications and Licenses
Certified Phlebotomy Technician
EKG Certification
CCMA Certification
Certified Medical Assistant
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