Customer Service Business Development
Resume:
Cassandra Rae
Myrtle Beach, SC *****
*********.*****.***@*****.***
Authorized to work in the US for any employer
Work Experience
Service Advisor/Writer
Mercedes Benz BMW of Myrtle Beach
August 2022 to Present
Inspect and take note of trade in and certification inspection of vehicles. Create and asses information for parts and labor for technician, working with sales and internal vendors. Marketing
Westgate Resorts - Myrtle Beach, SC
March 2021 to July 2022
Made responsible to train and onboard new employees with tools and knowledge of guest service duties. Work hand in hand with Marketing Director to ensure guest client experience. Handling, money and tour reports. Work with Corporate and Broker sales representatives to sign up tours and report updates with said tours.
BDC Representative
Strolid, Inc - New Hampshire
March 2020 to January 2021
Sales goals always surpass, determined and motivated in making the most calls in 1 hour, as well as setting the most appointments in the first couple hours of my shift. Business Development Representative
Team Nissan North - New Hampshire
December 2018 to October 2019
Admin, data, incoming and outgoing calls answered emails and documents Business Development Specialist
BEACH AUTOMOTIVE GROUP - Myrtle Beach, SC
December 2017 to January 2019
high volume calling. car service, extensive product knowledge, data entry and appointment scheduling Sales Representative
METRO PCS CORPORATION - NH and SC
March 2013 to July 2017
Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Achieved high sales percentage with consultative, value- focused customer service approach. Ranked as most
effective department sales representative in the local region out of hundreds of representatives. Sales Associate
MACY'S - Manchester, NH
September 2011 to January 2014
Cashier/Customer Service
Dunkin Donuts - Nashua, NH
September 2007 to May 2013
Responsibilities
customer service, general sanitation, food and drink preparation, training, schedules, Accomplishments
Took over management skills when needed. bank drop. Education
High school diploma or GED
September 2004 to June 2008
Associate
SNHU
Skills
• high volume call sales; cold calling (7 years)
• Communicative skills (10+ years)
• Up-Selling
• Customer Service
• sales
• marketing
• outlook
• customer service skills
• microsoft office
• Digital Marketing
• Advertising
• Social Media Marketing
• Social Media Management
• CRM Software
• Business Development
• Google Analytics
• Search Engine Optimization (SEO)
• Email Marketing
• Blogging
• Branding
• Technical support
• Content Marketing
• Content Management
• B2B Sales
• Market Research
• Phone etiquette
• Content Creation
• Adobe Creative Suite
• Proofreading
• Content Development
• Public Relations
• Web Design
• Leadership
• Retail sales
• Outside sales
• E-Commerce
• SEM
• Banking
• Windows
• Marketing Automation
• Communication skills
• Dealership experience
• Automotive service
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Teamwork: Interpersonal skills — Proficient
January 2021
Responding to challenging team situations at work
Full results: Proficient
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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