VIJAY KUMAR

adzqxs@r.postjobfree.com

LinkedIn:-linkedin.com/in/vijay-kumar-3019391b

Mobile: +919*********, 799*******

Objective:

To secure a responsible and challenging position, where I can effectively contribute my skills that I have gained by day to day working and by my educational qualification, that will allow me to explore my capabilities, skills and sense of dedication towards my duties with a sole aim of seeing the progress of the organization as well as self growth .

Career Summary

I am a professional with 9.5 Years of experience in Managed Services Managing Hardware Asset Management and 1 Year experience in Software Asset Management. I am associated with CMS IT Services Pvt. Ltd. Chennai as an Asset Manager. Strong problem solving and technical skills couples with confident decision making for enabling effective solutions leading to high customer satisfaction.

Qualification:

Completed BCA from Punjab Technical University in 2017

Completed Intermediate in Commerce in Third division from Ranchi University in 2004.

Completed Matriculation in third division from C.B.S.E. Board in 1998.

ITIL Foundation Certificate in IT Service Management (Certificate number: - GR750172534VK)

Software Asset Management Online Course.

Certificate no: UC-8dd2aa20-3567-4407-a4f9-b8566d8822c5

Technical:

1.5 Years of experience in HP Asset Management Tool.

7 Years of experience CMDB in Service Now Tool.

1 Year of experience in Summit Tool.

1 Year of experience in Software Asset Management.

Total 9.5 Years of experience in IT Asset Management Database.

Working knowledge of MS-Office Tool

Six month Certificate Course on “Computer Hardware”, at Vertex Institute of Information Technology, Chakradhrpur.

One year Certificate Course in “Computer Hardware Chip Level Repairing & Networking” at Aforeserve.Com, Jamshedpur.

PROFESSIONAL EXPERIENCE

Work Experience:

Present Status: Working as an IT Asset Manager Providing End user support to Royal Enfield.

Duration: 18-June-2020 to Present

Present Company: CMS IT SERVICES Pvt. Ltd., Chennai

Work Profile:

Management and timely update of client’s Asset and Configuration management data.

Meets with clients to assess asset status, needs, risks, goals and progress.

Coordinate with vendors and warehouse regarding order status.

Creating, implementing, and maintaining Configuration Management and Service Asset Management plans,

Processes, and standards.

Improving data accuracy by identifying and addressing deviations or errors in CIs or relationships with

the appropriate Asset owner.

Experience in IT Hardware Asset Management, CMDB, Discovery.

Prepare the process and policies of ITSM work.

Inventory Management.

Software Asset Management Managing Software Allocation, DE-allocation, Software Licensing and Software Asset Reconciliations.

Vendor Management.

Previous Status: Worked as an Asset Executive for DXC Technology through channel partners for Tisco, Jusco & Kalinganagar Project.

Technical Support with reputed organizations. Presently working as an IT Asset Executive through Techno Soft Services in Tisco & Jusco Project at Jamshedpur & also handling the Kalinganagar project of Orissa

Duration: 1-Sep-11 to 20-Mar-2020.

Previous Company: Techno Soft Services client of DXC Technology, Jamshedpur.

Company Profile: DXC is a vendor of Tata Steel Ltd. It works on TATA STEEL Project and its various divisions Like JUSCO, TGS, FAMD & Wires, Tubes, TMH etc. giving support from Hardware, Software & Networking.

Work Profile:

Solved ticket within SLA. Handling 1st level of IT support to Business if not able to solve the issue, escalate it with next level with proper information and resolving calls immediately with the customer.

Asset wise historical reports on uptime & SLAs for commercial calculation

Stock report Weekly & Monthly wise share to Customer & DXC.

MOMs and other reports described under Asset Management.

To create a list of all Hardware and software asset database relating to IT.

To maintain all installation / re-installation details of systems and their movement within Tata Steel and Out-side as well as Tata Groups.

To record all changes in upgrades and re-configuration of machines, software Installations and de-installation.

Physical stock to be checked once in 6 months for the entire system population base covered under the contract (Dept. wise).

Manage the validation of the asset management database records by performing a scheduled task to QA the data for asset records

Verify that all CIs approved by TSI for the Equipment, Software, and applications are incorporated into the CMDB. The Supplier must complete this incorporation on a continuous basis.

Validate that any change to any CI record in the CMDB is the result of an approved Request for Change.

Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Take corrective action through the Incident Management process if a physical audit identifies any deficiency in the accuracy or completeness of the records in the CMDB.

Coordinating between Customer anticipation & DXC Back-end for SLA.

Keeping Up-to date database.

Change Management for New systems under Company contract.

Independently reviews, implements, and verifies changes/solutions of moderate complexity and risk to meet customer and/or trade/IT infrastructure needs within area(s) of technical responsibility.

Maintain Stock and IT Assets report and providing regular time-to-time Management Information.

Maintain the asset management database containing all the information necessary for the lifecycle of an IT asset.

Resolve discrepancies identified in asset management database

Lead projects from own responsibility area.

Experience with Asset Management systems such as Service Now.

Teamwork:

Work as part of a team, which may be virtual, global, and/or multi-functional.

Seen as a resource to the team within area of technical responsibility.

Quality:

Provide continual improvement recommendations/direction- setting advice within work team.

Previous Status: Doing Self Work, Giving Support to Customer.

Assembling best configuration for Desktops Systems.

Installation of all types of Software, troubleshooting all types of Software problems related to drivers, Operating System etc., servicing and maintenance of Desktops Systems.

Duration: Jan10 to Aug11

Previous Status: Worked as a TRC Engineer.

Duration: 01-Nov-07 to 29-Oct-09.

Previous Company: AforeServe.com, Chennai.

Company Profile: AforeServe.com is basically a Company of Taiwan, with professionals in the field of troubleshooting and maintenance of desktops motherboard repairing. Professionals having expertise in the field have joined hands to form a competent group. Its core strength is the companies like HCL, DELL, ECS, HP, ACER, INTEL, FOXCONN, ASUS, who trust for better servicing of the motherboards and desktops.

Work Profile:

Troubleshooting and Repairing of all desktop Motherboards using BGA Machine to change North & South Bridge (GMCH & ICH), Debug card, and various Testing Tools.

Installation of all types of Software, troubleshooting all types of Software problems, servicing and maintenance of Desktops Systems.

Previous Company: MICRO COMPUTER WORLD, Chaibasa, (Jharkhand).

Duration: May-03 to Dec-04.

Company Profile: Micro Computer World is a Whole Sale Dealer of HCL, Compaq, Zenith PC and Sahara PC, who is providing sale and service to his entire customer.

Work Profile:

Providing after sale service to his entire customer within the warranty period.

Assembling best configuration for Desktops Systems.

Installation of all types of Software, troubleshooting all types of Software problems related to drivers, Operating System etc., servicing and maintenance of Desktops Systems.

Personal Details:

Date of Birth : 3rd Oct 1981

Gender : Male

Marital Status : Married

Nationality : Indian

Languages Known : English, Hindi, Bengali and Oriya.

Hobbies : Traveling, Listening to Music.

Personal Strength : Team Work, Hard Working, Good Leadership Quality, Quick Learner & Punctual.

Passport No. : Indian Passport No. - L5520948 (Valid Till 17-Nov-2023)

Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the

responsibility for the correctness of the above-mentioned particulars.

Signature:

VIJAY KUMAR

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