Jennifer Acosta

Covina, CA *****

adzqxi@r.postjobfree.com

+1-626-***-****

Work Experience

Office Manager /Customer Service

Beauty Concept Group - Chino, CA

May 2018 to Present

Responsibilities include

• Manage office of 12 employees

• Handle all customer issues

• Production planning

• 5 day daily reports for production planning

• Schedule and attend production meetings w/buyers

• Handle large accounts

• Correct any issues on documents received by customers

• Pricing

• AP /AR

• Answer high volume inbound phone calls

• Meet with new accounts

• New Hire process

• EDD forms

• ADP/Payroll

• Schedule freight shipments

Director of Operations/Campus Manager

My Beauty Mark Makeup Academy - Fontana, CA

October 2016 to January 2018

• Responsibilities include managing all staff from all three campuses

• Work directly with CEO's

• Human Resources

• ADP/ Payroll

• Checking in students and taking payments

• Handling any staff and student issues

• Help with hiring office staff

• Payroll and handling staff commissions

• All data entry including answering phones and responding to emails

• Worked on any event projects such as graduation

• Coordinate photoshoots with instructors and for campus Sr. Social Media/PR + Product Development

Cailyn Cosmetics - Santa Fe Springs, CA

January 2014 to November 2016

• Responsible for all social media/marketing calendar for social media channels including: Instagram, Facebook, YouTube, etc.

• Help create unique video tutorials for Carilyn Cosmetics that are represented through social media channels.

• Responsible for all PR/Events and influencer outreach.

• Coordinate product requests from bloggers and influencers social on monthly collaborations.

• Work to create all content/copy for all product descriptions.

• Help with product development for current items that are being launched.

• Assist with product descriptions and all copy for social media initiatives.

• Attend trade shows and assist sales team on orders. Front office Manager/Customer Service

Danco Anodizing -Santa Ana - Ontario, CA

June 2008 to 2014

• Responsibilities include administrative support to all senior level management, outstanding phone etiquette; greet clientele, monthly invoicing, very strong attention to detail and accuracy inputting data entry orders, tracking monthly open order reports, organized customer service department and answered phones for high volume customer calls and orders.

Artist/Customer Service

M.A.C Cosmetics

October 2002 to February 2007

Responsibilities include daily and monthly sales goals, daily make- up applications, product specialist as well as product knowledge, face chart specialist, and assist with weekly events and looks, open and close store / counter as well as cash register, data entry, making sure counter and product was professional at all times.

Data Entry/Customer Service

Nestle - Glendale, CA

February 2000 to October 2002

Responsibilities include answering phone calls, data entry, and attention to customer's accounts for all billing issues.

Clinique Consultant/Customer Service

Clinique Cosmetics - West Covina, CA

January 1999 to February 2000

Responsibilities include daily sales and making monthly goals, product knowledge, daily make-up applications, answer phones, open and closing out cash register, making sure counter looked professional and clean at all times.

Education

Associate in Business

Chaffey College

Skills

• QUICKBOOKS (3 years)

• EXCEL (3 years)

• POWERPOINT

• WORD (5 years)

• WORDPRESS (2 years)

• Customer Service

• Customer Support (10+ years)

• CSR (10+ years)

• Customer Care (10+ years)

• Call Center

• Computer Literacy

• Office Experience

• Microsoft Word

• Microsoft Outlook

• Administrative Experience

• Microsoft Office

• Magento

• Product Development

• Production Planning

• Project management

• Sales support

• E-commerce

• Makeup Application

• Phone Etiquette

• Marketing

• Sage

• Google Analytics

• Microsoft Excel

• Logistics

Certifications and Licenses

Driver's License

Additional Information

SKILLS

• Microsoft, WordPress, Magento, Word, Excel, QuickBooks, PowerPoint

• Sage

• Shopify

• Woo commerce

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