Customer Service Social Media

Susan Durham

Atlanta, Ga 404-***-****

*************@*****.***

https://www.linkedin.com/in/susandurham1016/

Career Overview

Resourceful Recruiter with 8 years of broad expertise collaborating with cross-functional internal and external clients in both low and high-volume capacity. I have worked over 5 years in administration, sales, and management. I am a results-driven team leader and detail-oriented team player with proven success managing multiple projects and tasks simultaneously for seamless operations. Prudent decision-maker and creative problem-solver with exceptional interpersonal, organizational and communication skills.

2011 – 2023

8 years of full-cycle recruiting experience. I have recruited for positions in IT, healthcare clinical and non-clinical, financials, HR, management, sales, merchandising, light industrial, maintenance, call center, and various customer service positions.

5 years of store management, sales, administration support, and managing operations experience.

Work History

Recruiting experience followed by administration, management and sales experience

Freelance Recruiter Consultant 1/2023 – Present

Consult with clients on avenues of work based on their experience and future plans

Make suggestions on how to improve resume appearance

Search for jobs for them and help them apply

Consult clients on their social media profiles

Artech Information Technology Consulting and Staffing

Contract Senior Corporate Recruiter 7/2021 – 7/2022

*Contracted wth DXC Technology and Verizon

Corporate full cycle recruiting

Some of the positions I recruited for were: Customer Service, Operations,

Financial Advisor, System Analyst, HR Solution Expert, Multiple Division Management, Business Analyst, Accountant, Communication Advisor, People Operations Lead, Social Media Director

Client support, provide a fread candidate experience

ATS used were PeopleSoft and Workday

Created job postings and utilized various job boards to source for candidates.

Collaborated with management to identify their hiring needs. Screened candidates and submitted to management, After identifying chosen candidates I would then negotiate salary and extend offers and start the onboarding process.

Analyzed the market to help with negoations, negotiate and submit offer

IDC Technologies and Consulting

Contract Senior Corporate Recruiter (6 month contract) 11/2020 – 05/2021

*Contacted with Wipro

ATS used was ICIMS

High level of customer service and candidate experience

Recruitment for multiple contracts within a staffing agency setting.

Follow compliance with policies and procedures

Corporate full-cycle recruiter for technical and various customer service positions.

Some of the positions I recruited for were: Revenue Cycle Management, System Implementation Analyst, Network Program Tester, Project Manager, Program Developer / Manager, System Analyst, and Call Centers Representatives.

Create recruitment materials and posted requisitions to appropriate job boards, developed, and implemented overall recruiting strategy.

Leverage various sources, including job boards, social media networks, and employee referrals to attract qualified talent to fulfil all staffing goals.

Collaborate with hiring managers to identify their hiring needs. Screen candidates and submit candidates’ profiles for management review.

Negotiate and submit job offers.

The Retail Optimization Company (T-ROC)

Talent Acquisition Partner 03/2016 – 05/2020

*Recruited for T-Mobile and various Walmart positions

Served as a corporate full-cycle, high volume recruiter. Recruited for management, customer service, sales, ligh industrial, assembly, and maintenance.

Leveraged various sources, including job boards, social media networks, and employee referrals to attract qualified talent needed to fulfil all staffing goals.

Created recruitment materials and posted requisitions to appropriate job boards, developed, and implemented overall recruiting strategy.

Used ICIMS, screened candidate’s resumes, conducted phone interviews, interviews with HireVue and Zoom, sent offer letters and onboarding.

Follow compliance with policies and procedures

The Recruiting Office: Healthcare (Clinical and Non-Clinical)

Healthcare Senior Recruiter, Remote 02/2015 – 10/2016

*Recruited for ChenMed

Full-cycle recruitment, analyzed the market to help with negoations.

Positions I recruited for: Physician, Nurse, Pharmacy Technician, Medical Assistant, Front and Back Office Receptionist and Maintenance.

Partnered with direct clients to identify staffing needs, created and posted requisitions, attracted and identified talent, conducted phone and zoom interviews.

Negotiated offers and processed pre-employment.

Coordinated payroll hours from TRO employees and clients. ATS used was Zoho

Administration, Sales, Management, and Operation Experience

Duluth Trading

Retail Sales Manager 7/2020 – 11/2020

Met sales goals by training, motivating, mentoring, and providing feedback to sales staff.

Ensured high levels of customers satisfaction.

Completed store administration duties and ensured compliance with policies and procedures

Kept store clean, well-organized, and met visual merchandising standards

Follow compliance with policies and procedures

Proposed innovative ideas to increase market share

IDology

Project and Executive Administrative Assitance 8/2013 – 08/2015

Supported executive team

Performed due diligence for prospecting customers by researching company’s history, executive’s track record and determining if they were in good standing.

Report support, scheduling, supply orders, and office equipment management.

Managed Drug Free work program and Managed Social Committee

Coordinated trade show logistics; and negotiated and purchased company materials and supplies.

Managed daily operations, front office, security area, mail and facilities. Managed maintenance and modifications of office area, including equipment.

Old Navy 02/2013-08/2013

Operation Manager

Accountable for safe environment to prevent loss and minimize risk; and accountable for meeting store compliance audit requirements.

Recruited and educated logistic and sales staff while monitoring and maintaining company policies and procedures.

Managed supplies and expense report; and managed logistic team to ensure service and operational standards are met.

Drove execution of tasks for pricing, signage and marketing; conducted inventory; and was responsible for opening and closing store, including managing cash room.

Spencer’s Gifts

Asstant Manager promoted to Store Manager 02/2011 – 08/2013

Met sales goals by training, motivating, mentoring and providing feedback to sales staff. Conducted personnel performance reviews to recognize hard work and opportunity for improvements.

Ensured high levels of customer satisfaction, handling problem resolution for complaints that might arise from employees or customers.

Completed store administration, inventory, and ensured compliance with policies and procedures. Reported on buying trends, customer needs, profits, etc.

Proposed innovative ideas to increase market share; and kept store clean and well-organized to meet visual merchandising standards.

Education:

Associate of Applied Science, Georgia Highlands College

PCA Certificate

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