Executive Assistant to COO
Alexandria, VA 22309
Arabic/ French interpreter
Freelance - Virginia
September 2020 to Present
As a freelance interpreter I work with different clients to interpret from English into Arabic or French. My responsibilities vary depending on the needs of each client. Some clients ask you to translate spoken language in a live environment, while others need to interpret from audio files, written text, websites, or other forms of media.
Executive Assistant to COO
DU Emirates Integrated Communications Company
August 2006 to August 2016
Project Specialist Du Telecommunications is the United Arab Emirates second largest telecom operator in the Middle East.
Coordinated daily calendars of the COO
Planned appointments and events
Acted as the point of contact between COO, employees/clients
Created regular reports and updated internal databases
Made travel arrangements
Managed phone incoming calls and emails
Responded promptly to COO's queries
Facilitated internal communications
Suggested more efficient ways to run the office
Created a Key Client relationship management portfolio
Created a follow up system on any assigned actions on customers complaint's given by COO to direct reports
Supported with HR functions, team communication and corporate functions, Assisted HR with filing system, and with new joiners
Managed the COO's expenses and supported Finance with the budget
Applied Oracle and Concur for COO and staff expenses and budget
Implemented a Customer service and problem resolution skills for mobile, fixed, TV and Broadband customers addressed to COO
Developed an excellent telephone and interpersonal skills in English, Arabic and French Market Research
Collected and analyzed data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting prodewct demand.
Prepared reports of findings, illustrating data graphically and translating complex findings into written text.
Assessed customer needs and satisfaction.
Assessed the effectiveness of marketing, advertising, and communications programs and strategies. Managed the concerts & events sponsored by du & distribution
Created a maintained Audit trail of events ticket distributions.
Developed and implemented a follow up system with internal teams to Obtain customer feedback. Retail & Inventory Program
Set up, monitored and Organized meetings and workshops across various divisions (Sales, Finance, HR, Audit, Facilities)
Designed, implemented Unannounced shop visits
Prepared and managed agendas for meetings, document key decisions and collaborated with teams to develop project collaterals.
Delivered various quick wins and solutions to Retail sales business which further improved tight measures and controls within the Retail division.
Responsible for the selection of safes and started pilot project for du retail shops.
Responsible for setting up, monitoring and development of time and attendance system and started pilot project in all du retail shops.
Produced Status updates to CXO's and Working teams. Events & Concerts organizer
2004 to 2006
Aggressively gathered information on each project to achieve quality event productions.
Conducted research, managed site visits to decide on event possibilities.
Developed and administrated new ideas to improve the event planning and implementation process.
Developed and maintained excellent relations with vendors.
Managed budgets and Developed periodic progress reports to Management for each event or project. Event Organizer
Ibis/Novotel World Trade Center
2003 to 2004
Produced an outline of the event's needs, as well as producing all event contracts.
Developed and generated a report measuring the success of every event arranged by us. Training courses completed
Essentials of Management, Building an Inclusive Environment, Certificate of training & Development, Handling Complaints, Executive Assistant training certificate, Project Management certificate. Computer Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Oracle Financials modules, Concur. Skills
• Time & attendance systems
• Events management
• Project management
• Relationship management
• Computer networking
• Change management
• Market research
• Time management
• Microsoft Word
• Hotel experience
• Account management
• Customer Relationship Management
• Communication skills
• English - Expert
• Arabic - Expert
• French - Expert
Certifications and Licenses
Medical interpreter certification