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Executive Assistant Customer Service

Fairfax, VA
September 16, 2023

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Saloua Idbelkheir

Executive Assistant to COO

Alexandria, VA 22309


Work Experience

Arabic/ French interpreter

Freelance - Virginia

September 2020 to Present

As a freelance interpreter I work with different clients to interpret from English into Arabic or French. My responsibilities vary depending on the needs of each client. Some clients ask you to translate spoken language in a live environment, while others need to interpret from audio files, written text, websites, or other forms of media.

Executive Assistant to COO

DU Emirates Integrated Communications Company

August 2006 to August 2016

Project Specialist Du Telecommunications is the United Arab Emirates second largest telecom operator in the Middle East.

Coordinated daily calendars of the COO

Planned appointments and events

Acted as the point of contact between COO, employees/clients

Created regular reports and updated internal databases

Made travel arrangements

Managed phone incoming calls and emails

Responded promptly to COO's queries

Facilitated internal communications

Suggested more efficient ways to run the office

Created a Key Client relationship management portfolio

Created a follow up system on any assigned actions on customers complaint's given by COO to direct reports

Supported with HR functions, team communication and corporate functions, Assisted HR with filing system, and with new joiners

Managed the COO's expenses and supported Finance with the budget

Applied Oracle and Concur for COO and staff expenses and budget

Implemented a Customer service and problem resolution skills for mobile, fixed, TV and Broadband customers addressed to COO

Developed an excellent telephone and interpersonal skills in English, Arabic and French Market Research

Collected and analyzed data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting prodewct demand.

Prepared reports of findings, illustrating data graphically and translating complex findings into written text.

Assessed customer needs and satisfaction.

Assessed the effectiveness of marketing, advertising, and communications programs and strategies. Managed the concerts & events sponsored by du & distribution

Created a maintained Audit trail of events ticket distributions.

Developed and implemented a follow up system with internal teams to Obtain customer feedback. Retail & Inventory Program

Set up, monitored and Organized meetings and workshops across various divisions (Sales, Finance, HR, Audit, Facilities)

Designed, implemented Unannounced shop visits

Prepared and managed agendas for meetings, document key decisions and collaborated with teams to develop project collaterals.

Delivered various quick wins and solutions to Retail sales business which further improved tight measures and controls within the Retail division.

Responsible for the selection of safes and started pilot project for du retail shops.

Responsible for setting up, monitoring and development of time and attendance system and started pilot project in all du retail shops.

Produced Status updates to CXO's and Working teams. Events & Concerts organizer

Cultural Engineering

2004 to 2006

Aggressively gathered information on each project to achieve quality event productions.

Conducted research, managed site visits to decide on event possibilities.

Developed and administrated new ideas to improve the event planning and implementation process.

Developed and maintained excellent relations with vendors.

Managed budgets and Developed periodic progress reports to Management for each event or project. Event Organizer

Ibis/Novotel World Trade Center

2003 to 2004

Produced an outline of the event's needs, as well as producing all event contracts.

Developed and generated a report measuring the success of every event arranged by us. Training courses completed

Essentials of Management, Building an Inclusive Environment, Certificate of training & Development, Handling Complaints, Executive Assistant training certificate, Project Management certificate. Computer Skills

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Oracle Financials modules, Concur. Skills

• Time & attendance systems

• Events management

• Telecommunication

• Project management

• Relationship management

• Computer networking

• Change management

• Market research

• Time management

• Aviation

• Microsoft Word

• Multilingual

• Hotel experience

• Aviation

• Negotiation

• Account management

• Arabic

• French

• Customer Relationship Management

• Oracle

• Databases

• Linguistics

• Bilingual

• Interpretation

• Communication skills

• Translation


• English - Expert

• Arabic - Expert

• French - Expert

Certifications and Licenses

Computer management

Medical interpreter certification


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