Amy Brown

918-***-****

adzqve@r.postjobfree.com

**** * **** * *** Tulsa, OK 74107

Experience

Fleet Manager, Paul Transportation

April 2023 – September 2023

Handled a fleet of drivers, built loads, assigned loads and dispatched loads. Communicate with the customer, receivers and drivers. Handled billing spreadsheet and payroll spreadsheet.

CSR/Lead CSR, John Christner Trucking

01/2020 – 04/2023

CSR – Built loads, scheduled pickup and delivery appointments. Communicated with the customer by phone and email with any delays that need the appointment to be rescheduled.

Lead CSR – Coached team members to deliver hospitable and professional service with the customers. Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service. Exceeded team goals and collaborated with staff members to implement customer service initiatives. Assessed personnel performance. Conducted reviews and assisted with interviews.

Warranty Administrator, Premier Truck Group

11/2013- 01/2019

Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays. Processed claim paperwork and followed up on missinginformation to complete processing. Analyzed problems, identified trends and developed strategies to optimize claims process. Resubmitted rejected claims or received write-ff authorization to maintain records and proper documentation. Submitted supporting documents to satisfy criteria required by manufacturer or distributor. Monitored factory recalls.

Road Assistance Advisor, Link America

03/2008 08/2013

Taking Over the road breakdown calls and setting up vendors to go out to make appropriate repairs, setting up vendors on account/processing invoices for all vendors, scanning in documents and make sure accounts are current on payment.

Driver Manager/Load Planner, Arrow Trucking Company

08/1999 – 09/2006

Coordinated with drivers to organize timely pickup and delivery. Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity. Addressed driver communications and provided required data to the drivers. Trained new staff on job duties, company policies and safety procedures. Coordinated dispatching of 60 plus drivers to accomplish daily pickup and delivery requirements. Assigned loads to insure on time delivery. Conducting orientation for new drivers.

Skills

Performed evaluations Data analysis Communication

Organization Problem-solving Management

Contact this candidate