Customer Service Call Center
Resume:
Tykeidra Chambers
Customer service rep
Shreveport, LA 71118
*.********.**@*****.***
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Customer Service Representative with more than 3 years of professional customer service experience. Customer-oriented representative successful at troubleshooting and handling customer support issues in a timely manner. Energetic customer service rep with strong time management skills who thrives in a fast-paced, dynamic environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative Teleperformance
USAA - Shreveport, LA
November 2020 to Present
Add/remove vehicle
assist with making payments
help members understand their insurance policy
assist members with coverage details about their policy make changes to insurance policy
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Created call center scripts
• Worked in the inbound call center
• Responded to inquiries and issues
Springhill Suites Hotel
Bossier City, LA
February 2018 to July 2018
My job was front desk clerk.
•My job was to check guests in
•take payments
•check guests out
•make sure the front desk was clean
•keep fresh coffee in the lobby
•make sure snacks and drinks was fully stocked
•also make sure the guest felt like they was at home
•Greet the guests when they walk in and out.
Customer service rep
Teleperformance - Shreveport, LA
October 2014 to January 2017
71129
• Effectively managed a high-volume of inbound and outbound customer calls.
• Answered a constant flow of customer calls with up to several calls in queue per minute.
• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Mastery of customer service management systems and databases.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Referred unresolved customer grievances to designated departments for further investigation.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Prepared reports and communication for senior management and clients.
• Managed high call volume with tact and professionalism.
• Oversaw call center employees to ensure customer satisfaction goals were consistently met.
• Acted professionally and patiently when addressing negative customer feedback.
• Managed call center from initial start-up to full operational status.
• Met or exceeded service and quality standards every review period.
• Developed all process controls and metrics for daily management of the Call Center. Money Center Cashier
Wal Mart
November 2011 to November 2012
• I cashed payroll and income tax checks for multiple clients.
• Deposited and withdrew funds from customer accounts.
• Transferred funds through Moneygram around the world.
• Resolved customer complaints.
• Assisted customers with making payment on their bills. Education
High School Diploma
Plain Dealing High School
August 2007 to 2011
Skills
• Customer service (2 years)
• etiquette. (Less than 1 year)
• RECEPTIONIST (2 years)
• RETAIL SALES (2 years)
• telephone (Less than 1 year)
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Phone Etiquette
Certifications and Licenses
Property & Casualty License
Assessments
Cashier Skills — Expert
August 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Accurate money handling
• Payment processing
• Time management skills
• Multi-tasking ability
• Friendly demeanor
• Adaptability
• Computer proficiency
• Good telephone etiquette
• Adheres to customer service procedures
• Customer service award
• Customer interface expertise
Contact this candidate