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Social Media Customer Service

Location:
Avon Lake, OH
Posted:
September 16, 2023

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Resume:

Megan Spencer

Contact

***** ******* ***

Avon, OH 44011

440-***-****

adzqus@r.postjobfree.com

Objective

Seeking an internship or co-op position in CT (computed tomography) Product Marketing at Philips, with the aim of gaining hands-on experience in the end-to-end product development process. I am eager to contribute to strategic marketing initiatives and product launches, while leveraging my academic background in Business Administration and Marketing Management to provide valuable insights and recommendations for business growth.

Education

Florida Gulf Coast University

Fort Myers, FL 33965

BS in Legal Studies with a minor in Forensic Studies

Florida Gulf Coast University

Fort Myers, FL 33965

BA in Psychology

Bowling Green State University

Bowling Green, OH 43402

Master of Business Administration

Key Skills

Marketing• Sales & Customer Service

B2B Marketing • Market Research & Analysis • Data Analysis • Social Media Management • Microsoft Office (Excel, Word, PowerPoint) • Graphic Design • Presentation Skills • Time Management • Detail-Oriented • Analytical Thinking • Communication Skills • Interpersonal Skills • Creative Thinking • Friendly • Outreach • Preparing • Marketing Program and Plan • Marketing Budget • Administrative Duties • Computer Graphics • Gathering Data • Proposals • Surveying • Global Scale • Analyzing Data • Consumer Trends • Marketing Materials • Research and Development • Potential • Digital • Computer Skills • Innovation • Collaborate • Detail-Oriented • Problem-Solving • Highly Motivated • Handle Multi-tasks

Experience

Elite DNA – Ft. Myers, FL (2022)

Medical Assistant

• Participated in pharmaceutical representative education programs on pharmaceutical devices and products, gaining knowledge of the healthcare industry's standards and regulations.

• Educated patients and their family members on treatment procedures, medications, diets, and physician instructions, developing strong communication and interpersonal skills.

• Facilitated doctors and nursing staff in focusing on patients’ health, gaining experience in handling confidential information.

Freeze Play Chiropractic & Cryotherapy – Estero, FL (2021)

Assistant Manager

• Entered patient data into the office computer system and validated all information.

• Notified carriers and submitted invoices after the delivery of services to determine patients' insurance coverage.

• Streamlined patient care processes and procedures by nurturing and sustaining relationships with patients.

• Increased package sales through passionate in-person and virtual sales of available healthcare packages.

BJ's Wholesale Club - Avon, OH (2018 – 2020)

Cashier Supervisor

• Achieved sales targets by managing the product portfolio and selling credit cards while maintaining a record of store promotions, demonstrating analytical and critical thinking skills.

• Created effective and organized work schedules in a fast-paced environment and assigned tasks to meet coverage expectations, showing organizational skills.

• Demonstrated strong product knowledge to customers while adhering to industry standards, developing knowledge of the regulations and ethical practices in the retail industry.

Summary

A friendly and detail-oriented Marketing Intern with an MBA in Marketing and a background in legal studies, forensic studies, and psychology. Skilled in B2B marketing, market research, data analysis, social media management, advertising, marketing leadership, marketing budget, and computer skills, with proficiency in Microsoft Office applications. Experienced in developing and maintaining policies and procedures, ensuring compliance with ethical and legal standards, and handling confidential information. Known for creative, collaborate, and innovative approaches to marketing and risk mitigation. Possesses excellent professional communication and interpersonal skills with a commitment to excellence in all areas as well as the desire to learn. Experienced in conducting customer surveys and gathering data to propose adjustments to marketing strategies. Capable of managing a dynamic workload consisting of various timelines, goals, and audiences, while being highly motivated, detail-oriented, and able to handle multiple tasks.



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