Muhd Rahmat Bin Abdul Rahman

Bukit Lanjan, Damansara

** ***** ***

adzqu9@r.postjobfree.com

017-*******

Available with one month notice

Working Experiences

GREIF Sdn Bhd, Petaling Jaya

Logistics Executive – (Temporary Replacement Role) May 2023 - Current

• To manage the planning, organizing and ensuring proper and timely delivery of the Company’s products.

• To ensure the accuracy stock levels and quantities.

• To ensure the maintenance of proper records of all deliveries and truck movements on a daily basis.

• To work closely with the Production Departments in meeting customer requirements on planning of customer deliveries.

• To work closely with the Customer Service / Sales Department in meeting customer requirements on smooth and timely delivery of all customer orders.

• To maintain proper records of transport contractors and continuously seek to improve transport services.

• To ensure the proper and timely preparation of documentation required for delivery of goods to customers in other overseas destination.

• To conduct periodical stock-take to ensure proper housekeeping, safety, security and maintenance of all properties at the Drum Yard.

• Any other tasks as assigned by the Company.

Fuji Xerox Asia Pacific Pte Ltd

Jan 2012 – May 2023

Logistics Executive

• Process orders and send copies to suppliers and to departments originating requests.

• Reports for the inventory quantities are sufficient for needs, ordering more materials when necessary.

• Respond to customer and supplier inquiries about order status, changes, or cancellations.

• Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.

• Review requisition orders in order to verify accuracy, terminology, and specifications.

• Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.

• Track the status of requisitions, contracts, and orders.

• Calculate costs of orders, and charge or forward invoices to appropriate accounts.

• Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications.

• Compare suppliers' bills with bids and purchase orders in order to verify accuracy.

• Facilitate the direct orders process by liaising with partners to address any inquiries related to logistics and order fulfilment processes from both internal and external customers.

• Ensure that customer and team satisfaction remain at its peak.

• Maintain an up-to-date database of direct customers while implementing a collection, management, and credit exposure procedure for all direct orders.

• Additionally provide sales information such as receivables, discounts/rebates details for direct sales.

Samsung Malaysia Electronics

Jan 2009 - Dec 2011

Customer Service Team Leader

• Be in charge of running and managing the service center daily

• Set targets for all other service center agents to meet up with

• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to

• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members

• Prepare forecasts and budgets for the service center

• Monitor all calls to ensure that due procedures and quality standards are strictly adhered Facilitate and organize training session for all agents and participate in recruitment of new service center agents

• Recommend and purchase gadgets to enhance job performance at the service center

• Conduct regular review of all service center agent’s performance and organize training sessions for under performers.

• Submit regular reports to management and seek new ideas and strategies to improve performance at the center

• Keep up with trends and happenings in the industry and ensuring adherence to industry standards

• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times Ricoh Asia Pacific Pte. Ltd (Malaysia Operation)

Customer Technical Support Executive

2007 - Jan 2009

• Responsible to monitor closely devices from the server at customer's site (Malaysia, Singapore, Philippians, India, Korea, Thailand). When the server prompt that a particular device is alerting something

• To access the device remotely and find out what is the problem.

• To liaise with particular country's local helpdesk to assist customer in solving the problem.

• Responsible to close XSM incidents once local helpdesk reply the result of the problem.

• Responsible to create calls in ITSS Oracle- to dispatch docu-care or engineer to customer's company site to assist customer's request.

• Closely follow up with docu-care or engineer till customer's request has been completed.

• Close calls once docu-care submit their service reports.

• Maintain and create orders at ITSS Oracle received from customers and docu-care.

• Liaise with logistic department to deliver the orders to customer's site with the time frame.

• Support and provide superior service via phones, e-mails and faxes as a receiver and caller

• Use questioning and listening skills that support effective telephone communication.

• Respond to questions and troubleshoot software issues

• Resolves and inputs provider/client requests into tracking system according to established guidelines. Ensures proper, accurate records, files, databases are set up and maintained

CIMB Sdn Bhd

Officer for the Redemption Department

June 2005 till March 2007

• Create and Update Collateral such as LAND, ASB, valuation report and others in collateral system for new and existing account.

• Forward to librarian for bar coding of dockets and documents also add for new accounts.

• Print barcode and box number sticker for credit files and paste on credit files.

• Forward dockets to Document Storage for safekeeping once has checked and verified collateral maintenance and barcode.

• Create RC01 for Release documents from Document Storage

• Match documents with LOS System, if any error prepare covering letter, sign and record and sent to solicitor.

• Prepare memo to PA for execution.

• Records transactions by logging cashier's checks and other special services; preparing currency transaction reports.

• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.

• Completes special requests by closing accounts; taking orders for checks; opening and closing

• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.

• Complies with bank operations and security procedures by participating in all dual- control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.

• Maintains customer confidence and protects bank operations by keeping information confidential.

• Contributes to team effort by accomplishing related results as needed. EDUCATION BACKGROUND

• 2003 - 2005:

Diploma Business Administration From

Kuala Lumpur Infrastructure College University (KLIUC)

• 2000-2002

University Teknologi Mara (IT and Study Skills Certificate)

• 1998 - 1999

SPM (Sekolah Menengah Sultan Abd Aziz Shah)

• 1995 - 1997:

PMR (Sekolah Menengah Tinggi Kajang)

SKILLS

• COMPUTER LITERATE

• MICROSOFT WORDS, EXCEL, POWERPOINT, Windows, Notes Mail, WordPro, GSPN

• AS 400, SA,Oracle, ERP,

STRENGHTS

• Dynamic team player

• Sense of responsibility

• Creative and resourceful

• Excellent skill in communications and collaborations

• Self-motivated and hardworking

• Able to work under minimum supervision

LANGUAGES

• Bahasa Malaysia

• English

REFERENCES

• Provided upon request

Contact this candidate