JENNIFER LANG

SHRM-CP

Pompano Beach, FL adzqs6@r.postjobfree.com 561-***-**** LinkedIn

PROFESSIONAL SUMMARY

Human Resource Director

Highly accomplished and people-focused HR Director with a track record of driving impactful results through strategic human capital management. A purposeful leader with extensive experience in optimizing HR operations, fostering employee engagement, and exceeding stakeholder expectations. Recognized for spearheading organizational transformations by implementing targeted HR initiatives that align with business objectives. Key Highlights:

• Proven expertise in leading HR operations and cultivating top-performing teams through strategic recruitment, employee development, and performance management programs.

• Deep understanding of HR policies and procedures, optimizing operational efficiency and driving productivity within the organization.

• Catalyst for fostering a culture of diversity, equity, and inclusion, while maintaining exceptional knowledge of employee relations and conflict-resolution techniques.

• Champion of employee engagement initiatives, improving company communication, and refining compensation structures for enhanced retention and talent attraction.

• Trusted strategic partner and advisor, respected for delivering results that positively impact the bottom line. Core Competencies:

• Human Resource Management

• Employee Engagement & Retention

• Talent Acquisitions

• Onboarding & Orientations

• Organizational Design

• Training & Development

• Diversity, Equity, & Inclusion

• Conflict Resolution

• Total Reward Management

• Data Analytics

• Benefits Administration

• Policies & Procedure Implementation

• Employee Relations

• Talent Development

• Performance Management

• Succession Planning

• Payroll Processing

• Team Building

EXPERIENCE

All American Facilities Maintenance, Inc., Sunrise FL 2021-Present Director of Human Resources

• Successfully revamping benefits program, achieving over $300K cost savings and a doubled participation rate through strategic carrier and rate changes.

• Lead comprehensive assessment of HR practices, implementing strategic programs, systems, and procedures for enhanced organizational effectiveness.

• Spearhead Talent Acquisition Strategy, ensuring attainment of staffing goals and recruitment of skilled professionals.

• Transform New Hire Onboarding program, optimizing the integration of new team members for accelerated productivity.

• Manage HR Budget, introducing cost-effective measures that optimize performance and resource allocation.

• Execute impactful Talent Development Strategy, enhancing training programs for increased team knowledge, safety, and efficiency.

• Revitalize Compensation Strategy, establishing equitable pay, market pricing, and progressive pay structures.

• Pioneer Employee Scorecard and Quarterly Incentive Bonus Program, fostering transparency, team performance, and personal development.

• Incorporate Performance Management with monthly tracking and quarterly bonuses, promoting unbiased evaluation and fair rewards.

• Institute innovative employee feedback strategy, enhancing productivity, retention strategy, customer satisfaction, evaluations, professional growth platform and profitability.

• Amplify employer brand, leveraging social media and company websites to showcase employee achievements. Lehman Auto World, Miami Gardens, FL 2021-2021

Director of Human Resources (Contract)

• Create and execute strategic plans covering staffing, compensation, recruitment, training, development, safety, and compliance, in coordination with the President and Chief Operating Officer, resulting in a 15% increase in overall workforce efficiency and alignment with business objectives.

• Implement innovative technology platforms and policies to streamline processes, enhance productivity, and increase communication, leading to a 20% reduction in HR process time and a 25% improvement in employee engagement across multiple luxury car dealerships.

• Manage various HR functions at seven high-volume dealerships, ensuring compliance with all regulations and achieving a 98% employee retention rate.

• Implement Recruitment module to enhance functionality and efficiency for all Managers.

• Launch Electronic Onboarding Program for all personnel and new hires. Automate the background check, drug panel screening, and E-Verify process for seven dealerships and train all staff.

• Achieve 100% response rate and 76% vaccination rate for Covid-19 Vaccination Program among employees.

• Create Individual Development Plans to close skill gap and support managers and employees with completion and goal setting.

• Provide strategic direction and guidance to all managers and supervisors on employee relations matters. Ensure compliance with company policies and procedures and document all instances. Lauderdale Marine Center, Fort Lauderdale, FL 2015-2021 Director of Human Resources (2017-2021)

Operations Director (2015-2017)

• Dynamic HR leader with a track record of cultivating top-performing teams through recruitment, strategic planning, and leadership development.

• Utilized data-driven insights to drive improvements, surpassing KPIs and boosting operational efficiency.

• Collaborated with executives, aligning HR strategies with business objectives to overcome challenges.

• Fostered a positive, inclusive culture, elevating employee engagement and retention rates.

• Led Employee Advisory Council, implementing impactful engagement initiatives.

• Ensured customer satisfaction through data-driven improvements.

• Expertly managed program development, project management, SOPs, and tenant relations.

• Increased employee satisfaction by 26% by initiating an Employee Engagement Survey / Voice of Our People program.

• Grew real estate rent by 12% and sales revenue by 20% through strategic portfolio management.

• Scaled up the workforce headcount by 300% while keeping the turnover rate at an average of 32%.

• Optimized recruiting by switching to a digital ATS and utilizing strategic networking and social media marketing.

• Improved efficiency by implementing HRIS and payroll technology that streamlined benefits and payroll operations.

• Established a Learning Management system to track employee training, skills assessments, and HR functions.

• Led a Diversity and Inclusion initiative with representation goals for women and minorities within company. Carrabba’s Italian Grill, Tampa, FL 2001-2015

JVP Administrator / Regional Training Manager / Customer Service Manager

• Led operations, sales, financial management, talent acquisition and human resource initiatives in a leadership role.

• Managed all aspects of employee recruitment, from offer letters to hiring, onboarding, training, development, performance management, and separations and terminations.

• Directed administrative team to maintain accurate sales, inventory, orders, and records management.

• Maintained accurate documentation of area Profit and Loss Statements and payroll to ensure proper recordkeeping.

• Implemented multiple training programs and rollouts to educate staff on product benefits and enhance service capabilities.

• Contributed to consistent increase in sales for 10 years by implementing multiple marketing strategies and driving sales and traffic.

• Achieved South Florida Regional New Customer Initiative by 4K enrollments.

• Grew profits by $750K and sales per store by $80K through a Regional Catering Program.

• Evaluated and interviewed potential candidates and their suitability for hiring, including writing and presenting all employee and recruitment contracts.

• Reviewed area invoices and expense reports before approving for JVP area to limit financial discrepancies.

• Generated daily operational and sales reports for South Florida and used them for corrective action or continuous improvement plan.

• Exceeded plan performance through partner promotions, branding strategies, and recruiting top talent.

• Saved the company hundreds of thousands of dollars by innovative labor tool that decreased total labor by 4%. EDUCATION & CERTIFICATIONS

Bachelor of Arts in Psychology Florida Atlantic University, Boca Raton, FL Associate of Arts University of Maryland Baltimore County, Baltimore, MD SHRM Certified Professional (SHRM-CP)

Certificate of Completion, Disney’s Approach to Employee Engagement Certificate of Completion, Disney’s Approach to Quality Service PROFESSIONAL AFFILIATIONS

Forbes HR Council, Member

Marine Industry Anchor Member

Human Resource Association of Broward County, Member Marine Industry Association of South Florida, Education & Workforce Committee Member Additional experience as HR Freelancer for multiple clients. TECHNICAL EXPERTISE

Microsoft Office Adobe Systems (Acrobat, ActionScript, CRM, Creative Cloud, Flash, PageMaker) ADP Enterprise ezLaborManager HR/Benefits Solution HR/Profile Pay eXpert RUN Workforce Now BenefitMall BoatYard CloudMarina Data Management TimeClock Plus DockMaster FinancialForce Google (AdWords, Analytics, Docs, Drive) HRIS HRMS InfinityHR Inventory software Kronos Enterprise Workforce Management Kronos Workforce Timekeeper Oracle (Business Intelligence Enterprise Edition, E-Business Suite Financials, Eloqua, Fusion Applications, Taleo) Paychex Paycor Payroll Management Paylocity Web Pay Peachtree POS Software Sage 300 Construction and Real Estate Sage 50 Accounting SalesForce Salesforce CRM SmartMarina Ultimate Software UltiPro Workplace VTS

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