Customer Service Data Entry

Summary

Experienced Office Manager and administration professional with Five years of experience in overseeing wide variety of essential functions in business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable office manager with strong ability in multi-tasking. Highly organized, proactive and punctual with team-oriented mentality.

Skills

Expense Reporting

Inventory Control

Customer Service

Data Entry

Supply Management

Employee Supervision

Operations Management

Office Management

Staff Hiring

Billing

Bookkeeping

Staff Management

Event Coordination

Payroll and Budgeting

Financial Accounting

Mail Handling

Credit and Collections

Human Resources

Accounts Payable and Receivable

Staff Training

Relationship Building

Workflow Planning

Experience

03/2020 - Current

Office Manager, Lube buster INC, San Leandro, CA

Provided training to new hires on office policies and procedures.

Managed office inventory and placed new supply orders.

Monitored payments due from clients and promptly contacted clients with past due payments.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Administered payroll and maintained proper documentation of employee personnel.

Reviewed files and records to obtain information and respond to requests.

Managed, scheduled and coordinated office functions and activities for employees.

Handled scheduling and managed timely and effective allocation of resources and calendars.

Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Automated office operations for managing client correspondence, payment schedules and data communications.

Delegated work to staff, setting priorities and goals.

Interviewed prospective employees and provided input to HR on hiring decisions.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Supervised staff members, organized schedules and delegated tasks.

Ordered supplies and equipment to maintain adequate inventory levels.

Answered phone calls, responded to emails, routed mail and coordinated courier services.

Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Organized company events including holiday parties, team building activities .

11/2016 - 03/2020

Data Entry Assistant, USA Automotive, Hayward, CA

Updated existing customer and account information in the databases.

Created new customer accounts within the system, following established procedures.

Provided assistance with questions regarding computer applications used for data entry.

Collected and organized information for entry, prioritizing entries to increase efficiency.

Stored hard copies of data in organized files to optimize retrieval.

Kept detailed notes during meetings and relayed information to co-workers through email.

Education and Training

08/2012

Accounting

Gavilan College, Gilroy, CA

Languages

Arabic:

Professional

Racha Elhajj Khalil

408-***-**** • *****.****@*****.*** • San Jose, CA 95123

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