Customer Service Data Entry

REN'E WARREN

Kathleen, GA ***** 216-***-**** ************@*****.***

Results-driven International Logistics Specialist successful at working alone or as part of team to achieve challenging targets. Skilled in leading and directing team activities, coordinating projects and achieving goals with an enterprising mindset. Bringing 8 years of Logistics and 20 years of Manufacturing Customer Service experience desiring a challenging position with room for advancement. Transportation planning

Solution development

Data Analytics

Cost saving

Written Communication

Attention to Detail

Clerical Support

Interpersonal Communication

Decision Making

Cultural Awareness

Analytical and Critical Thinking

Excellent Communication

Teamwork and Collaboration

Data Entry

International Logistics Specialist, 04/2014 - 12/2022 Automated Packaging Systems – Streetsboro, OH

Received and review import/export documentation.

Proposed logistics solutions for customers.

Responded to any customer questions concerning import/export shipment status, and charges. Remained within company guidelines when addressing customer inquiries regarding shipments. Escalated uncommon, complex customer issues to next level management for resolution when necessary. Brainstormed possible solutions for customer issues with other teammates and department manager. Processed invoicing for shipments. Performed other related duties, as assigned. Arranged collection and deliveries of freight for both air and ocean export moves. Took operational and customer service responsibility for all files and shipments handled. Acted as liaison between shippers, consignees, and air/ocean carriers. Completed all necessary freight documentation in order to remain compliant with regulations. Completed quotes for customers, sales personnel, and overseas stations/agents. Entered freight shipment information into system.

Followed up with origin offices for clarifications and resolutions on paperwork. Completed AES filing for export shipments.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Monitored for shipment arrival notice

Followed all export regulations.

Provided classification recommendations to customer with approval from department manager. Cleared shipments/entries through US Customs.

Established and maintained positive relationship with both internal and external customers and vendors. Prepared and delivered USMCA's for Canadian and Mexican companies. Participated in Client and Freight Forwarders meetings along side other team members and Manager Customer Service Spare Parts/ Machinery Supervisor, 01/2010 - 04/2014 Automated Packaging Systems – Streetsboro, OH

Supervised, developed and trained staff, established and monitored goals and conducted performance reviews.

Identified and resolved root causes of errors to prevent reoccurrences. Acted as escalated point of reference for Sales Teams and Customers to resolve complex conflicts and to negotiate mutually beneficial agreements between parties. Prepared variety of different written communications, reports and documents. Developed team communications and information for meetings Customer Service Spare Parts / Machinery Team Lead, 03/2008 - 01/2010 Automated Packaging Systems – Streetsboro, OH

Processed all orders efficiently and accurately while proactively advising Customers on any changes or impacts on their orders.

Acted as point of reference for complex orders and was liaison between team and supervisor. Researched parts availability via Inventory Planner and electronic means. Resolved Customer issues in line with company processes and where necessary coordinated activities with other departments to ensure complete Customer satisfaction. Built and maintained strong relationships with Customer base. Managed over 25 calls per day

Customer Service Spare Parts / Machinery Rep., 03/1994 - 03/2008 Automated Packaging Systems – Streetsboro, OH

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered constant flow of 25 customer calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Acted as primary customer support to internal and external customers. Educated customers on products, thoroughly explaining details. Assisted customers with special order requests, arranged shipment of spare parts. Offered friendly and efficient service to customers, handled challenging situations with ease Identified issues, analyzed information and provided solutions to problems Resolved problems, improved operations and provided exceptional service Some College (No Degree): Marketing Management

Alabama State University - Montgomery, AL

High School Diploma: 06/1974

Mercy High School - Middletown, CT

EDUCATION

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