Customer Service Store Manager
Resume:
Philip Wallace
Bulls Gap, TN *****
******.*.*******@*****.***
Willing to relocate: Anywhere
Work Experience
Owner/Operator
Crafts by Philip - Bulls Gap, TN
August 2017 to Present
Crafts by Philip is a personal business I started in 2017. Small home based business selling art and craft items I have made.
Store Manager Candidate
Dollar General - Bulls Gap, TN
October 2021 to August 2022
Customer service, cash handling and deposits, cleaning and safety, scheduling and recruitment, receiving, stocking, and inventory control.
Store Manager
Family Dollar - Bulls Gap, TN
October 2018 to June 2021
Customer service, maintaining cleanliness of store, stocking and recovering merchandise, receiving deliveries and checking in vendors, drawer and safe counts, bank deposits and any other tasks required. Planning and creating schedules.
Store Manager
SUBWAY - Bulls Gap, TN
January 2008 to February 2018
• Accomplishes human resource objectives by recruiting, selecting, orienting, training, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
• Maximizes profitability by ensuring portion control; monitoring accuracy of charges.
• Publicizes the store by designing and placing advertisements; encouraging local businesses to hold social events at the store.
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Education
Diploma in General Studies
Cherokee High School - Rogersville, TN
August 1999 to May 2003
Skills
• Customer Service (10+ years)
• Retail Sales (10+ years)
• Management (5 years)
• Assistant Manager Experience
• Conflict Management
• Store Management Experience
• Recruiting
• Inventory Control
• Merchandising
• Human Resources
• Retail Management
• Cash Handling
• Pricing
• Planograms
• Supervising Experience
• Interviewing
• Budgeting
• Profit & Loss
• Loss Prevention
• Restaurant management
• Restaurant experience
• P&L Management
• Leadership
• Food preparation
• Food service
• Food service management
• Schematics
• Computer literacy
• Operations management
• Microsoft Office
• Cooking
• Sales
• Upselling
• Filing
• Communication skills
• Store management
• Payroll
• Labor Cost Analysis
• POS
• Forecasting
• Strategic Planning
• Food Safety
• Purchasing
• Employee evaluation
• Basic math
• Fraud
• Employee relations
• Talent acquisition
• Employee Orientation
• Meat cutting
• Crew management
• Business management (5 years)
• Guest Services
Assessments
Management & leadership skills: Impact & influence — Proficient July 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work motivation — Proficient
November 2022
Level of motivation and discipline applied toward work Full results: Proficient
Bookkeeping — Proficient
July 2023
Calculating and determining the accuracy of financial data Full results: Proficient
Filing & organization — Proficient
September 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Analyzing data — Proficient
June 2023
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Recruiting — Proficient
October 2021
Managing the candidate sourcing and selection process Full results: Proficient
Basic computer skills — Proficient
July 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient August 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Call center customer service — Proficient
July 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Principles of accounting — Proficient
July 2023
Preparing financial records according to federal policies Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Data entry: Attention to detail — Proficient
September 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Front desk agent (hotel) — Proficient
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Proficient
May 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Social media — Proficient
June 2023
Knowledge of social media techniques and analytics interpretation Full results: Proficient
Food safety — Proficient
July 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• People Management, Planning, Foster Teamwork, Giving Feedback, Customer Service, Developing Budgets, Self-Motivated, Energy Level, Multi-tasking, Resolving Conflict, Verbal Communication.
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