Philip Wallace

Bulls Gap, TN *****

adzqr2@r.postjobfree.com

+1-423-***-****

Willing to relocate: Anywhere

Work Experience

Owner/Operator

Crafts by Philip - Bulls Gap, TN

August 2017 to Present

Crafts by Philip is a personal business I started in 2017. Small home based business selling art and craft items I have made.

Store Manager Candidate

Dollar General - Bulls Gap, TN

October 2021 to August 2022

Customer service, cash handling and deposits, cleaning and safety, scheduling and recruitment, receiving, stocking, and inventory control.

Store Manager

Family Dollar - Bulls Gap, TN

October 2018 to June 2021

Customer service, maintaining cleanliness of store, stocking and recovering merchandise, receiving deliveries and checking in vendors, drawer and safe counts, bank deposits and any other tasks required. Planning and creating schedules.

Store Manager

SUBWAY - Bulls Gap, TN

January 2008 to February 2018

• Accomplishes human resource objectives by recruiting, selecting, orienting, training, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

• Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.

• Maximizes profitability by ensuring portion control; monitoring accuracy of charges.

• Publicizes the store by designing and placing advertisements; encouraging local businesses to hold social events at the store.

• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Education

Diploma in General Studies

Cherokee High School - Rogersville, TN

August 1999 to May 2003

Skills

• Customer Service (10+ years)

• Retail Sales (10+ years)

• Management (5 years)

• Assistant Manager Experience

• Conflict Management

• Store Management Experience

• Recruiting

• Inventory Control

• Merchandising

• Human Resources

• Retail Management

• Cash Handling

• Pricing

• Planograms

• Supervising Experience

• Interviewing

• Budgeting

• Profit & Loss

• Loss Prevention

• Restaurant management

• Restaurant experience

• P&L Management

• Leadership

• Food preparation

• Food service

• Food service management

• Schematics

• Computer literacy

• Operations management

• Microsoft Office

• Cooking

• Sales

• Upselling

• Filing

• Communication skills

• Store management

• Payroll

• Labor Cost Analysis

• POS

• Forecasting

• Strategic Planning

• Food Safety

• Purchasing

• Employee evaluation

• Basic math

• Fraud

• Employee relations

• Talent acquisition

• Employee Orientation

• Meat cutting

• Crew management

• Business management (5 years)

• Guest Services

Assessments

Management & leadership skills: Impact & influence — Proficient July 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Work motivation — Proficient

November 2022

Level of motivation and discipline applied toward work Full results: Proficient

Bookkeeping — Proficient

July 2023

Calculating and determining the accuracy of financial data Full results: Proficient

Filing & organization — Proficient

September 2022

Arranging and managing information or materials using a set of rules Full results: Proficient

Analyzing data — Proficient

June 2023

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Administrative assistant/receptionist — Proficient October 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Recruiting — Proficient

October 2021

Managing the candidate sourcing and selection process Full results: Proficient

Basic computer skills — Proficient

July 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Retail customer service — Proficient

August 2022

Responding to customer situations in a retail setting Full results: Proficient

Attention to detail — Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient August 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Call center customer service — Proficient

July 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Principles of accounting — Proficient

July 2023

Preparing financial records according to federal policies Full results: Proficient

Sales skills — Proficient

September 2021

Influencing and negotiating with customers

Full results: Proficient

Data entry: Attention to detail — Proficient

September 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient September 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Front desk agent (hotel) — Proficient

August 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Customer focus & orientation — Proficient

August 2022

Responding to customer situations with sensitivity Full results: Proficient

Delivery driver — Proficient

May 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Social media — Proficient

June 2023

Knowledge of social media techniques and analytics interpretation Full results: Proficient

Food safety — Proficient

July 2023

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

August 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• People Management, Planning, Foster Teamwork, Giving Feedback, Customer Service, Developing Budgets, Self-Motivated, Energy Level, Multi-tasking, Resolving Conflict, Verbal Communication.

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