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Inside Business Development, Customer Success, client retention

Location:
New Smyrna Beach, FL
Posted:
September 16, 2023

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Resume:

Jennifer Oaks

**** ***** **** 407-***-****

New Smyrna Beach, Fl. 32168 adzqlk@r.postjobfree.com

SUMMARY

Highly motivated and accomplished individual with a solid history of performance. Key strengths include ability to meet and exceed performance goals, provide excellent client service, and the ability to retain clients on a repeat basis.

QUALIFICATIONS

Management

Problem resolution

Account Growth

Marketing Strategy

Client retention

Client Relationship

Sales

Creating Partnerships

PROFESSIONAL EXPERIENCE

Slashdot Media. Remote - San Diego, California

Account Executive Oct 2021 - Present

Selling full funnel demand generation services, focused for B2B tech and software companies.

Current project is the software web property SourceForge.net.

Prospected and booked meetings with prospective software companies and demonstrated presentation of the paid software listing.

Also added focus on lead generation software sales.

Golden Eagle Payments Remote- Ocala, Florida

Business Development Mar 2019-Oct 2021

Promoted to CSO under new ownership. Continued to help e-commerce merchants obtain credit card processing for card not present businesses. Fast paced sales environment with high industry competition. Introduced opportunities to the account management team and checked back in on their overall campaign needs. Conducted strategy with partner in keeping accounts open and healthy. Strategize with the team in collecting all required documents for bank approvals, and in collecting owed fees. Created & enhanced relationships with ISO offices to gain solution options for merchants and continue to strategize on revenue growth. Trained account managers in sales techniques.

Red Crane Media., Lake Mary, Florida Jan 2016-Mar 2019

New Business Development & Account Management

List & Program Management. Help mail order retailers increase conversion for their direct mail campaigns. Assist with new e-commerce companies who are trying direct mail for the first time. Gain solution provider partnerships with companies in a similar industry. Nurture the partnership to grow the client base for both companies. Additionally, Client Success Manager enlightens clients of ways they can monetize their investments by introducing them to partners. Discuss successes in their monetization efforts and forecast future revenue projections. Bring current direct mail clients new opportunities to help them scale.

Ashford University - Student., Remote Sept 2014 – Aug 2017

Full Time Student

Worked on Bachelor Degree

Mayors Jewelers, Orlando, Altamonte Springs, Florida Nov 2010 – Jan 2012 and May 2013 – Sept 2014

Sales Professional

Provide outstanding customer service. Build individual sales volume and establish new accounts. Partner with team members to reach objectives and sales goals. One of the top producers in the Central Florida area. Cartier Brand Ambassador

Education

Valencia Community College, Orlando, Florida - August 2009 Associate in Arts

Ashford University, San Diego, California - June 2017 Bachelor of Arts in Industrial & Organizational Psychology



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