PERSONAL DETAILS

• Full name: Elaine Garcia Ruiz

• Date of birth: 2nd December, 1990

• Nationality: Cuban

• Language: Spanish, Chinese & English(spoken and written)

• Contacts: Mobile:+255*********

• Email: adzqjx@r.postjobfree.com

Objective: Seeking an Guest Relations Officer/Hostess position with a reputed company in the corporate field, where I could use my experience in customer and F&B services to strengthen the standing of the company, also can work as administrator in hotel or restaurant and in a customer support. EDUCATION BACKGROUND

• Bachelor Degree: Socio-cultural studies, Havana University.

• Bachelor Degree: Translator and Interpret in Chinese Language. Media in Higher Education vocational technical education in the Faculty of Foreign languages, Havana University

• Chinese Language Post graduate studies, Capital University of Economic and Business(CUEB)

Work experience:

2011-2013: Commercial specialist at the Import-Export construction business company IMECO

Responsibilities: Customer service, consulting, cooperation with providers and commercial services.

2013-2014: Tour guide agency of cultural tourism PARADISE. Responsibilities: Communications with foreign visitors, receiving and guidance on local traveling

2014-2018: Chinese & English interpreter and translator at Zhejiang Feili Garments Co Ltd.

Responsibilities: Translations and interpret services, work with computer and documents. 2018-2023: Guest Relations Officer in Le Grande Casino/ Gaming Slots VIP Platform Authorizer.

Responsibilities: Oversee the day to day operations of the overall gaming floor with the intention to uphold customer service and ensure security and execution of company goals. Guides, coaches, trains and evaluates employees under span of control to ensure the highest standard of compliance in all casino gaming operations, support F&B services and the protection of company assets. Computer skills and competences: MS Windows, MS Word, MS Power Point, MS Excel, Internet (all popular browsers).

Other skills: Quality customer service

Management and F&B services

Personal information: Responsible, communicative, work well individually and in team. References: Available upon request.