Customer Service Sales Associate

SUSAN HOWARD

239-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Experienced sales associate seeking part-time work to expand on over 30 years of customer service skills. Well-coordinated in handling all customer service needs. SKILLS

● Customer Service Skills (30+ years)

● Adaptable & Flexible

● Highly Motivated

● Sales Experience (30+ years)

● Excellent Communication Skills

● Independent Worker

EDUCATION

A.A. in Communications, 1988

Catonsville Community College – Catonsville, MD

WORK HISTORY

Cashier/Customer Service, 10/2020 - Present

Food and Thought – Naples, FL

● Greet customers and determine their specific needs by following up and generating repeat business by encouraging customers to return.

● Manage all aspects of final sales, including handling payments and bagging customers’ items.

● Maintain an orderly personal work area and assist other staff members with customer service as needed. Driver, 11/2019 - Present

Uber – Baltimore, MD and Naples, FL

● Ensure that customer arrived safely and timely to their destination while creating customer satisfaction.

● Demonstrate ability to deal peacefully with unforeseen circumstances or delays and use proper driving techniques to better improve time management and safety.

● Properly follow navigational directions from GPS and from the preferences of customers. Business Owner/Manager, 03/2002 – 01/2018

First Merchant Card Services – Baltimore, MD

● Provided excellent customer service for clients to ensure correct and efficient transactions experiences.

● Provided information and education on credit card machines to small business owners on a variety of topics, including information on credit vs. debit transactions, and reducing overall fees for business owners.

● Conducted follow up consultations as necessary to maintain effective customer relations.