Customer Service Health Care

Sheila Kris A. Pantig, LVN

**** ********* ***

Panorama City, California 91402

P: 213-***-****

Email: adzqj4@r.postjobfree.com

Job Objective: Seeking a position as nurse LVN in a health care environment where I can apply my knowledge, abilities and experience to perform the satisfactory duties of nurse LVN where I continue to grow.

Education:

Marian College, Los Angeles, California November 2017 – December 2019

Completion of LVN program

Critical Care Training Center, North Hollywood California (Apr. 19, 2021 – Apr. 21, 2021)

Intravenous Therapy and Blood withdrawal Certified

Personal Skills:

• Ability to complete the task accurately

• Self-motivated and extremely capable of multi-tasking.

• Cooperative and enthusiastic

• Excellent interpersonal and communication skills

• Bilingual in English and Tagalog

Work Experience:

May 2014- Present Miracle Home Health Care, Inc., Los Angeles, CA

Case Manager/ QA – Patient’s advocate, assists patients with their concerns and needs, Request visits, supplies and DME authorizations from the insurance as per Doctor’s orders, follow up Doctor’s order and communicate to Providers of Patient’s plan of care, staff disciplines per Doctor’s order, check patient’s health insurance coverage twice a month and Review Nurses notes for correction and completion.

Intake Coordinator/ Staffing Coordinator – Receive and review patient’s referrals and orders from Hospitals, Doctors Clinics, Facilities and Health Insurances, Check patient’s insurance eligibility and assign Nurses for Evaluation visits

Receptionist – answer calls, assist and attend to patients needs providing outstanding communication, interpersonal and great customer service

April 2008 – May 2014 Forever 21, Pasadena, California

Head Cashier - Receive and process payments by cash, check, credit card and automatic debit, reduce waiting time for customers by providing quick and accurate services, assists Service Desk by processing merchandise returns and exchanges, answer customers' questions with appropriate information and resolve customer complaints, help train new employees how to use the register and the correct procedures to follow, perform duties such as accessing the cash safe to balance register drawers and voiding mistakes in ringing up items.

References available upon request

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