Customer Support Technical
Resume:
CURRICULUM VITAE
Thirupathi.Metra
Tadigadapa, Penamaluru Mandal
Krishna District, Andhra Pradesh – 521137
Cell: 630*******, 800-***-****.
Email: adzqip@r.postjobfree.com
Career Objective:
To achieve challenging position in the business world where I can improve my analytical skills and knowledge that is useful for the growth of an organization.
ACADEMIC PROFILE:
B.tech in Ece (Electronics and Communication Engineering) with 66% from 2015-2018 in Nova Engineering College, Jupudi, Vijayawda.
Diploma in Ece (Electronics and Communication Engineering) with 76% from2012-2015 in VKR & VNB Polytechnic College, Gudivada.
ITC in Electrical in Jampla Annapurna ITC College with 78% from 2007-2009 in Vijayawada.
SSC in K.B.C. ZP. High School with 60% from 2006-2007, Patamata, Vijayawada.
APPRENTANCE SHIP:
01-03-2010 – 15-04-2012 as a Electrical Engineering was worked in Jasper Industries Pvt. Ltd. Gudavalli, Vijayawada
Roles & Responsibilities:
Replace the electronic equipment’s for Electronic and Electrical Vehicles
Involment in site responsibilities and preparing the progress of work
Checking that all the technical equipment’s are in good working
Checking that all the government policies and rules are being followed
B.TECH. FINAL YEAR PROJECT:
Automatic Street Lighting
Many people have a phobia of dark ness. So, to assist them in such situations we have explain a simple circuit, that will automatically turn on the street lights. Consisting of LED’s are bulb coupled with relay.
So, it is well enough to see the objects nearby.
The circuit is very easy to work around and also it is a battery operated. The power consumed by the circuit is very low. Very few components used in the circuit.
COMPONENTS :
Battery: For 9v power supply we can use 6pcs dry cell or 6F22 9v single piece battery.
Switch: Any general purpose switch can be used. Switch is used as circuit breaker.
L.E.D: (Light Emitting Diode)
A diode is a component that only allows electricity to flow one way. It can be thought as a sort of one-way street for electrons.
PCP Board
WORKSHOP:
Solar Power
Solar power is the conversion of energy from sunlight into electricity, either directly using photovoltaic (PV), indirectly using concentrated solar power or a combination.
Concentrated solar power systems use lenses or mirrors and solar tracking systems to focus a large area of sunlight into a small beam.
Photovoltaic cells convert light into an electric current using the photovoltaic effect.
EXPERIENCE:
10-03-2019 – 15-12-2019 worked in CUSTOMER SUPPORT EXECUTIVE in STUDY PATH CONSULTANT in Vijayawada.
Responsibilities:
Calling and Chatting with clients for project explanations
Quick data modifications with specifications
Each and every day updating the client’s data.
Planning of day schedule according to given work and executing the work.
Responsible for investigation and checking of the data for the project.
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
KEY SKILLS:TECHNICAL SUPPORT& CUSTOMER SUPPORT & SERVICE DESK.
25-02-2021–31-10-2021worked as CUSTOMER SUPPORT EXECUTIVE in OAKYA SOLUTIONS PVT. LTD in Vijayawada.
Responsibilities:
Calling and Chatting with US clients for project explanations
Daily checking mails, contacts and job portals.
Coordinates with clients
Each and every day updating the client’s data.
Maintaining the daily and monthly reports of working
Making the estimations for the project and checking the feasibility of the projects as per company
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
KEY SKILLS:TECHNICAL SUPPORT& CUSTOMER SUPPORT & SERVICE DESK.
27-11-2021 – 27-02-2023 as a Junior Software Engineer worked in MAINTEC TECHNOLOGIES PVT. LTD in BANGALORE.
Client: HCL TECHNOLOGIES, BANGALORE.
Domain: CYBER SECURITY& NETWORKING& TECHNICAL SUPPORT & SERVICE DESK & DESKTOP ENGINEER.
ROLE: NETWORK ENGINEER &DESKTOP ENGINEER.
Responsibilities:
NETWORKING:
Maintains quality service by following organization standards.
Keeps users informed by preparing performance reports communicating system status.
Safe guards information system assets by identifying &solving potential& actual security problems.
Monitor security access & main data.
To monitor network & systems to detect instructions.
To support clients during attacks.
Responsible for protecting private networks.
Monitoring systems & running regular backups.
Managing individual users account.
Building and maintain security networks and systems.
Designing and implementing both the physical and wireless networks, including those for computer communications and telecommunications.
Maintaining network performance.
Managing the electronic equipment that activates any network pieces.
Troubleshooting network problems.
Researching and integrating new technologies into the network lifecycle.
Interfacing with network administrators to manage or assist problems.
Set and implement user access controls and identity and access management systems
DESKTOP ENGINEER:
Troubleshoot technology issues.
Install and maintain equipment and software.
Ask questions to pinpoint the problem.
Perform remote troubleshooting.
Help new employees set up their workstations.
Maintain and upgrade equipment as needed.
CYBER SECURITY:
Monitor network and application performance to identify and irregular activity.
Perform regular audits to ensure security practices are compliant.
Deploy endpoint detection and prevention tools to thwart malicious hacks.
Set up patch management systems to update applications automatically
Implement comprehensive vulnerability management systems across all assets on-premises and in the cloud.
Work with IT operations to set up a shared disaster recovery/business continuity plan.
Work with HR and/or team leads to educate employees on how to identify suspicious activity.
Skills:
Basic of Networking
Network security
Problem solving
Network protocols
Types of Networking
Networking Devices :Routers& hubs & switches.
Technical Support
Customer Support & Service Desk
Cyber Security
Technical Skills:
MS- Office
Internet browsing and software skills
Types writing (English Lower)
Tally
HTML, CSS, XML, MathML
MRoot, LaTeX
Basic of Networking
Cyber security
Networking
Technical support
Customer support
Service Desk
Strengths:
Good Communication Skills
Positive Attitude
Self Confidence
Flexibility
Creativity
PERSONAL PROFILE:
Name : Thirupathi Metra
Father’s Name : M. Subrahmanyam
Date of Birth : 13-04-1991
Hobbies : Playing Cricket, Reading Books
Marital Status : Unmarried
Nationality : Indian
Religion : Hindu
Mother Tongue : Telugu
Languages Known : English, Telugu and Hindi
DECLARATION
I hereby declare that the above information is true to the best of my knowledge and belief.
Date:
THIRUPATHIMETRA
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