Customer Service Representative
Resume:
DORA G.
CANO
GUTIERREZ
************@*****.***
North Hills, CA 91343
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. PROFESSIONAL SUMMARY
WEBSITES, PORTFOLIOS, PROFILES
• www.linkedin.com/in/doracano
U.S. Technical Services - Customer Service Representative Chatsworth, CA • 03/2020 - 08/2022
U.S. Technical Services - Mail Insertion Operator
Chatsworth, CA • 12/2016 - 03/2020
WORK HISTORY
Offered advice and assistance to customers, paying attention to special needs or wants.
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Used company troubleshooting resolution tree to evaluate problems and find appropriate solutions.
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Trained new personnel regarding company operations, policies and services.
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• Maintained up-to-date knowledge of product and service changes.
• Entered orders into company built computer database system. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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Communicate frequently with costumers and production personnel via phone, email and/or IM.
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• Operated postage meters, mail sealers and labeling machines. Weighed letters and packages and calculated costs based on classification, weight and destination.
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• Carried out day-day-day duties accurately and efficiently. Proved successful working within tight deadlines and fast-paced atmosphere.
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Used critical thinking to break down problems, evaluate solutions and make decisions.
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LANGUAGES
SKILLS
• Efficient and Detail-Oriented
• Understanding Customer Needs
• Needs Assessment
Calm and Professional Under
Pressure
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• Customer Data Confidentiality
Courteous with Strong Service
Mindset
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• Customer Information Databases
• Cultural Awareness
Building Customer Trust and
Loyalty
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Interpretation and Translation
Services
•
Los Angeles Pierce College
Woodland Hills, CA
Associate of Arts: Spanish Language
And Literature
Los Angeles Career College
Northridge, CA • 10/2022
Certificate: Phlebotomy
EDUCATION
Spanish
Native or Bilingual
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