JOAN KARIZA

adzqf4@r.postjobfree.com

780-***-****

#** **** *** ******

T6M2Z9

EDMONTON, AB

EDUCATION

Adventist University Of Central Africa (2022).

High school diploma in mathematics, Physics and computer. WORK HISTORY

Avega Agahozo,kigali,Rwanda.

Support Worker 2021 – 2023

● Assist with basic need

● Help with housekeeping

● Assess medical needs for people with trauma

● Provide companionship

● Prepare meals

● Assisting with dressing, hygiene, and using the bathroom

● Assessed ongoing safety risks and implemented conflict resolution and de-escalation techniques

● Encouraged a safe, supportive and respectful environment for residents visitors and promoted relationships and connections to provide low-barrier services and supports

● Administered medication and promoted self-help, skill teaching and encouragement

● Accompanied individuals to medical appointments and other activities

● Covid-19 frontline and trained as health care

MWENDO COMPANY. Kigali, Rwanda

Customer call center representative 2020– 2022

● Handles customers calls by answering questions.

● Finding solutions to issues.

● Addressing concerns or complaints and providing important information.

● Managing database records, drafting status reports on customer service issues.

● Recommend products and services according to the needs of everyone. NARVE one stop company. Kigali, Rwanda

Cashier 2019 – 2021

● Counted cash in the register drawer at the beginning and end of shit.

● Assisted customers by answering questions and fulfilling their requests.

● Educated customers on promotions to enhance sales.

● Assisted customers with special services, account and promotion options.

● Processed POS transactions, including checks, cash and credit purchases or refund. SKILLS

● English, kinyarwanda Fluent speak, read and writing

● Flexibility and provide excellent customer service

● Clear communication

● Patience, self-control and adaptability

● Balancing cash and deposits

● Good listener

● Proficient with software programs: Microsoft works (databases, communication), Microsoft office 2016 (words, excel and power-point)

● Fluent speak, read and write English

● Taking responsibility

● Time management

● Empathy and compassion

CERTIFICATIONS

● First-aid, CPR and AED.

● Coding Languages

● Strong Girls development training

References : Upon request.

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