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Customer Service Front End

Location:
Shrewsbury, MA
Posted:
September 15, 2023

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Resume:

Samundeeswari Velusamy

Shrewsbury, Massachusetts 01545 Linkedin

614-***-**** adzqeu@r.postjobfree.com GitHub

HackerRank

Summary

IT professional with experience as a Python Developer and Data Engineer. Experience in customer service and Education.Strong Leadership and Time Management Skills.

Technical Skills

●Python, UNIX, Linux, GitHub

●Advanced Python Concepts

●Object Oriented Programming

●C, C++, Java, VB.net

●HTML, XML

●RDBMS, SQL, PostgreSQL

●Software Testing UFT

●Web Designing

●MariaDB, HeidiSQL, MySQL

●Spark, PySpark

●Tableau, Docker

●Big Data, Data Warehousing

●DevOps, Jenkins

●APACHE, SparkSQL

●ETL, OLAP, OLTP

●DataBaseAPI

●RDD, JSON

●Data Wrangling

Training

●Data Engineering, Per Scholas powered by TEKsystems

-November 2022 – March 2023

-450+ hours of Instructor Led Training over 15 weeks in Data Engineering

[Capstone Project Details]

Education

●Bharathiar University- Coimbatore, Tamil Nadu, India

-Master of Computer Science July 2006 - May 2008

-Bachelor of Computer Science July 2003 - May 2006

Certifications

●Certified Entry Level Python Programmer Python Institute 2022

●Python Coursera 2022

●Dot Net CSC, Tamil Nadu, India 2008

●Git & GitHub Coursera 2022

●Using Python to Interact with the OS Coursera 2022

●SQL(Basic) Hacker Rank 2022

●SQL(Intermediate) Hacker Rank 2023

●SQL(Advanced) Hacker Rank 2023

●Rest API(Intermediate) Hacker Rank 2023

●Python(Basic) Hacker Rank 2022

●Problem Solving(Basic) Hacker Rank 2022

●Java(Basic) Hacker Rank 2022

Experience

12/2021 - 05/2022

FedEx Framingham, MA

Assistant Manager

●Contributed to consistent profitability of 90% annually

●Delivered Projects and Tasks in timely manner

●Delegated daily tasks to team members to optimize group productivity.

●Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

●Directed and led 7 to 10 employees, Managed and Led Teams of 12 People.Collaborated with the store manager to develop strategies for achieving sales and profit goals.

●Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

●Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

●Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

11/2016 - 06/2019

Kohl’s Hingham, MA

Customer Service Associate.

● Received 100% Customer Satisfaction Rating

●Helped customers find specific products, answered questions and offered product advice.

●Worked closely with front-end staff to assist customers.

●Accepted cash and credit card payments, issued receipts and provided change.

●Trained new team members in cash register operation, stock procedures and customer services.

03/2009 - 07/2011

KVMSH School Tamil Nadu, India

Higher Secondary Teacher

●Built and strengthened positive relationships with students, parents and teaching staff.

●Differentiated instruction according to student skill level.

●Established and enforced rules for behavior and procedures to maintain order among students.

●Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

06/2008 - 02/2009

Sigma Software Solutions Coimbatore, Tamil Nadu, India

Software Developer

●Communicated complex computer information in terminology that non-technical individuals could easily understand.

●Developed and launched new offerings to optimize customer satisfaction.

●Researched alternative solutions to problem spaces to decide best technical approaches.

●Participated and contributed to best practices to drive software development lifecycle.

●Delivered code to meet functional or technical specifications.

●Implemented proven software patterns to allow maximum extensibility, reuse and testability.

●Analyzed and tested applications prior to launch to remedy last minute issues.

●Collaborated to define, design and estimate time and resources for development initiatives.

●Designed front-end and back-end solutions for test-driven development.

Volunteer Experience

●Office Automation System - Sigma Computer Center - 2008

- Office Automation is the process of watching data flow around on its own without any human intervention, inaccuracies and errors.

●Subcontract Management System - Roots Industries - 2006

- A Platform That Includes All the Functionality To Run Your Subcontractor Operation. It Helps You Integrate and Automate Estimating, Project Management & Job Costing.

- Reduced workload and Achieved Best Student Award.



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