Customer Service Store Manager

Professional Summary

Skills

Work History

MICHAEL "SHAYNE" HUNTER

Las Vegas, NV 89103 775-***-**** *********@*****.*** Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.

Hardworking Customer Service Representative with 30 years of experience. Trained in project and time management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Parts ordering and management

Operations management

Stock management

Customer Relations

Customer service

Mar 2021 - Nov 2021

Las Vegas, NV

Parts Manager

XCMG North America

Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.

Rearranged parts department to better serve changing trends and keep workspaces organized.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Jan 2018 - Jun 2019

Elko, Nevada

Parts Manager/Store Manager

Epiroc North

Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.

Mitigated financial discrepancies by managing orders, damaged goods and back orders. Bolstered sales and inventory management by effectively controlling daily parts program activities.

Monitored inventory and reported items to be restocked for each job. Inspected machine parts for conformance to product specifications. Picked orders from inventory locations.

Ensured timely response in picking and packing of reorders. Set up station by receiving picking and packing order and gathering packing materials. Maintained positive relationships with all customers. Requisitioned new supplies and equipment.

Education

Maintained documentation for areas such as orders, activities, schedules and employee performance.

Supported technicians in equipment maintenance and repair. Apr 1994 - Jan 2018

Elko, Nevada

Parts Manager/Store Manager

Cate Equipment Company of Nevada LLC

Responded to customer requests via telephone and email and effectively answered questions and inquiries

Copied, logged and scanned supporting documentation and placed all information in client files

Analyzed sales trends to follow demands of customers and in-shop needs Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

Bolstered sales and inventory management by effectively controlling daily parts program activities

Submitted reports to senior management to aid in business decision-making and planning Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets

Trained team members in successful strategies to meet operational and sales targets May 1990 - Apr 1994

Midvale, UT

Parts Manager

Pep Boys-Manny Moe & Jack

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Jun 1989

Midvale, UT

High School Diploma

Hillcrest High School

Contact this candidate