Courtney Hayward ***** Brown St. Callahan, FL ****1

e-mail - adzqdw@r.postjobfree.com Phone - 912-***-****

Dedicated Customer Service Advocate with 8 years of service experience in managing escalated issues. Consistently meeting customer expectations while maintaining goals of the company including but not limited to inventory and company matrices. Consistently sought out by individuals in different areas of the company for assistance on projects and urgent customer issues.

Respected member of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all standard operating policies. Military wife and mother for 5 years. Areas of Expertise

Customer Service

Customer Satisfaction

Teambuilding

Professional Experience

Wal-Mart – Yule, Florida Feb 2018 - Present

Sales Accurate Bakery and Deli Nov 2021 - Present

Duties and Responsibilities:

• Assisting customers with their hot bar choices.

• Making sure all food in the hot bar is cooked to proper food handing specifications and stocked for customers.

• Cutting and packaging deli meat and cheeses per customers request and specifications

• Track and maintain back-room inventory

• Check in truck deliveries

Online Grocery Personal Shopper July 2020 – Nov 2021 Duties and Responsibilities:

• Shopped for customer request items

• Filled online orders in a timely manner

• Assisted face to face customers with their questions and concerns while shopping for the online customer’s orders

• Maintained express time limits when orders were marked as urgent

• Taking and putting order in customer’s vehicles when they arrived Lawn and Garden Associate July 2020 – Feb 2018

Duties and Responsibilities:

• Maintained plant health of plants being sold.

• Ran register and helped customers check out

• Helped customers with their outdoor needs

• Assisted with getting large purchases such as pools, patio and grill sets to and in the customer’s vehicle

• Unload plant truck deliveries

• Secured and closed the door and area when closing before the rest of the store Dollar General - Kingsland, George

Customer Service Sales Associate/Assistant Manager Oct. 2014 – Dec 2017 Duties and Responsibilities:

• Assisted Customers with their purchases

• Maintained store inventory and stocked shelves to improve customer experience

• Check in vendors to make sure all deliveries were accurate

• Counting out registers

• Making daily bank deposits

• Following and maintaining proper closing procedures for safety of customers and other associates.

• Leading the closing team by example making sure store was ready for the opening team to come in and start the day.

Panera Bread – Orlando, Florida

Overnight baker Aug 2005 - Dec 2005

Duties and Responsibilities:

• Prepare and bake goods for the next day of business

• Clean and maintain kitchen equipment

• Stock kitchen with goods needed to prepare baked goods. Toy R US - Clinton Township, Michigan

Sales Associate/Cashier Oct 2003 – Jan 2004

Duties and Responsibilities:

• Stocking Store for customer convince

• Maintained relationship between customers and management within the store

• Maximizing customer experience while helping them check out K-Mart – Clinton Township, Michigan

Sales Associate/Cashier May 2000 - Dec 2003

Duties and Responsibilities:

• Maintain stock

• Kept register area clean for customer check out

• Assisted customers with their items at check out Education:

Chippewa Valley High School:

High School Diploma - Clinton Township, Michigan 2003

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