Kim Mattison Hutchinson

Customer Service Representative

**** ****** **** ****

Jacksonville, Fl 32277

904-***-****

adzqdn@r.postjobfree.com

OBJECTIVE

Customer Service Representative, Over 30 years of professional customer service, store front, telemarketing, tradeshow setup and registration.

EDUCATION —

EXPERIENCE

GED, FCCJ Jacksonville, Florida.

Continental Airlines, Certified Travel Agent, Houston TX

Ziebart Rustproofing, Certified Technician

Detroit Michigan

6/1981 – 6/1993

Customer Service & Marketing • William H. Coleman Inc.

Travel trade show company, Customer Service, registration of participating delegates both exhibitors and travel trade delegates. Travel South Showcase, scheduled appointments for over 1000 delegates. Promoted Tourism to the United States. Made no less than 100 calls per day promoting the showcase. Traveled to the show destination to register all delegates, meet and greet them at all social functions, as well as handling any needs or concerns on the Tradeshow floor.

6/1983-5/1990

Customer Service & Marketing • International Productions 3M

International Tourism Trade Show Division.

Traveled for the company promoting tourism to the United States. I traveled United States, Canada, Mexico, and Europe. We put on one of the largest tourism events in the United States ASTA American Society of Travel Agents, with 1050 Exhibitors, and 5000 travel agents. I was in charge of getting Sponsors for Breakfast, Lunches, and Dinner as well as evening social Events. Collating all Promotional material for exhibitors, and travel agents, mailings, follow-up calls to both exhibitors and agents, registrations, packing for the events, and travel to and from events. Handling of registration area with a staff of 6, registration for all attendees, meet and greet at all events as well as on the trade show floor.

1990-2000

Owner operator • Travel Agent • Global Destination Travel

Longboat Key, FL

Certified Travel Agent for Continental Airlines, Houston TX

Ticketing of airline, bus, train, hotel, resorts, working with Corporate Travel. Promotion of Chateaux in France, as well as 5-star Cottages, Captiva Island Inn and Cottages, Captiva Island. Full-service travel agency all computerized, Closed business due to lowered commission and customers creating their own travel arrangement via the internet.

2001-2016

Owner Operator-Mattison & Mattison

Jacksonville, FL

Housekeeping and Janitorial Service for upscale homes and vacation rentals, from Fernandina to Daytona.

10/2016-02/2017 Customer Service/ Sales

Bernard/ Comcast

Jacksonville, FL

Father passed away and had to help my mother.

Outbound Sales Agent received awards in a very short amount of time there.

12/4/2018 – 5/2022

Sykes, AARP Universal

Tampa, FL remote

Member Relations Associate, taking orders, memberships, advisory overall membership relations, promoted to AARP Universal, Fraud Watch Network, average membership renewals, join orders, an average of 45% of all calls per day, work from my Home Office.

I had an accident, during a fast break, and fell into our baby grand piano. I was the only person Sykes ever held a position open for a year because of surgeries. I have made a full recovery and am ready to go back to work.

KEY SKILLS —

COMMUNICATION

Over 30 years of Customer Service, personal one-on-one, as well as telemarketing, making over 100 calls per day.

I have always been at the front of events, and competitions, and have always advanced myself in all the positions I have played in my career.

LEADERSHIP

Have always been helpful to clients, co-workers, as well as employers, I am always at the front of the line to help everyone and try to inspire.

REFERENCES

[Available upon request.]

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