Alicia Jones

*** ****** ****** *****, ***. B, Saint Paul, Minnesota 55107

Phone: 612-***-**** – Email: adzqde@r.postjobfree.com

SKILLS SUMMARY

Customer Service

Experienced professional customer service in a fast-paced, challenging business environment

Demonstrated ability to handle several tasks at once

Customer oriented, able to interact easily with people, and able to provide accurate information to customers about products and different divisions

Demonstrated strong team orientation and commitment to quality

Active listener; able to understand and address concerns efficiently with excellent communication and problem solving skills

Stock hard line and soft line products, and effectively maintain product movement on sales floor

Cashier/ Service Desk

Quick and accurate cash handling and cashiering skills with excellent, demonstrated salesmanship

Traced discrepancies and ensured exact transactions

Process customers’ orders and returns

Collector

Exhibit exceptional skills and tact to negotiate and collect past due finance contracts

Resolve compliance correspondence through direct telephone communication and through mail

Maintain customer files using manual and computerized record-keeping database

Ability to successfully handle multiple phone lines in a high volume area

Office

Proficient in Microsoft Word, Excel, and PowerPoint

Keyboarding at a pace of 35 words per minute

Able to operate multiple phone lines, cash register, computer, and copier

WORK HISTORY

Sales Associate, Macy’s Department Store Edina, MN 10/2012 - 01/2013

Sales Associate, Goodwill Easter Seals St. Paul, MN 04/2010 - 06/2010

Laundry Attendant, Lyngblomsten Care Center St. Paul, MN 06/2009 - 09/2009

Marketing/Sales, Quality Marketing Group St. Paul, MN 06/2008 - 04/2009

Retail, Hampden Park Co-Op St. Paul, MN 05/2007 - 07/2007

Cashier/ Crew Member, McDonald’s Restaurant St. Paul, MN 03/2006 - 02/2007

Call Center Representative, Xentel Company St. Paul, MN 02/2005 - 08/2006

EDUCATION

Sales Associate Training Certificate, Goodwill Easter Seals St. Paul, MN 06/2010

Administrative Assistance Certificate, Crown College St. Paul, MN 05/2007

Customer Service Certificate, MN School of Business Oakdale, MN 03/1999