Customer Service Data Entry

LaShanna Bellas *** W Center Street* Itasca IL * (312)965 - 9838 *adzqd4@r.postjobfree.com

Summary of Qualifications:

Effective communicator who possesses excellent customer service skills, accustomed to handling sensitive and confidential information and able to balance priorities to produce accurate information within departmental guidelines.

Professional Experience:

Mitsubishi HC Capital America fka ENGS Commercial Finance Co. Contract Analyst

Transportation Department - Itasca IL 8/2017 - Present

Maintain the Funding mailbox assign Funding document packages received via email and Docusign to the Funders

Prepared procedures for handling UCC Confirmations (Uniform Commercial Code) once received from iLien

Read document requests and credit approvals to understand loan and lease structures

Analyze transactions; obtain approvals to ensure compliance with company policy

Communicate with sales team and external customers to ensure documents are prepared in a timely manner

Prepare loan and lease financing contracts using designated forms and templates

Coordinate funding and booking activities with vendors, sales team and other departments

Prepare loan and lease financing contracts using designated forms and templates

Ensure files are prepared, organized and sent to Custodian in a timely manner

Ensure any exception identified by Custodian is resolved in a timely fashion

Interact with third parties in a professional manner at all times via verbal and written communication

NRT LLC - Coldwell Banker Central Region Support Center Commissions Processor

Commissions Department - Deerfield, IL 6/2017-8/2017

Data Entry of Closing Demand Authorizations into Internal Accounting software

Focused on accuracy and timely completion of assigned closing packages received from various Branch locations

Closed deals in a paperless environment using Internal Accounting to pay Sales Agents, Referrals and Brokers

Audit and apply necessary commission adjustments for timely and accurate payments to Sales Agents, Referrals and Brokers

Provided support to other commission processors and performed additional duties as required by business need

Dovenmuehle Mortgage Foreclosure Specialty Rep

Mortgage Disposition Lake Zurich, IL 12/2016-5/2017

Addressed and coordinated title issues with clients

Addressed issues regarding unrecorded mortgages, prior liens, prior judgment, chain of title, legal descriptions and tax sales

Worked directly with attorneys to bring resolution to existing title issues that are delaying the foreclosure process

Updated BKFS and MSP with all related information

Responded to internal and external requests in a timely manner

Expedited any issue to keep the foreclosure activities within the guidelines of FHA, VA, FNMA, FHLMC, PMI, private investors and state requirements BMO Harris Bank NA Sr. Service Coordinator I

Indirect Collateral Management Naperville, IL 12/2012- 04/15/2016

Assign work, oversee the workflow, and perform periodical reviews/audit of the teams work while performing functions of while performing functions of moderate to high complexity and risk

Utilize strong loan operations knowledge in resolving routine operational problems independently and assisting management with complex problem resolution

Assist manager in ensuring volume goals, turnaround times, and quality expectations are met, while stressing strict adherence to control procedures and compliance regulations

Minimize bank impact with keen attention to detail and high quality Download Regional Management and daily reports and train other employees and management on said reports

Communicate daily with the auto Collateral Management Vendor regarding titles and lien issues

Provide Line of Business/team consultative support routinely along with training as needed

Adhere to completion deadlines all requests and contribute to the business unit goals Harris N.A. - Senior Service Representative

Indirect Collateral Management Rolling Meadows, IL 05/2007- 12/2012

Researched and responded to daily requests from internal and external clients regarding auto liens and accounting issues

Reviewed incoming collateral documentation verifying lien position

Minimized bank impact with keen attention to detail and high quality

Downloaded Regional Management and daily reports and train other employees and management on said reports

Trained incoming employees and staff on daily tasks and departmental issues

Communicated daily with the auto Collateral Management Vendor regarding titles and lien issues

Assisted with Commercial Flood Audit

Wrote Business Unit Procedures for Consumer Collateral Release

Adhere to completion deadlines all requests and contribute to the business unit goals Harris N.A. - Support Representative I

CLC Consumer Library Rolling Meadows, IL 08/2006- 05/2007

Maintain active consumer loan files

Managed time effectively to deliver internal and external request file and documentation requests via email and fax

Organized customer records for ease and retrieval

Assisted with other areas when needed

Trained new employees and staff on daily tasks and procedures Education:

Bachelor of Arts in Applied Sociology, December 2004 Northern Illinois University DeKalb, IL Associate of Science, May 2001 Kishwaukee Community College Malta, IL

Certification:

Notary Public Certification - WIP

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