Call Center Electrical Engineering

CHRISTOPHER PHIRI

P.O. Box *****, Blantyre, Malawi

**********@*****.***

Phone No: +265-***-***-***

SUMMARY

I would love to secure a position in Electrical and electronics industry that enables utilization of my skills and qualities to achieve excellence in my chosen technical domain, endeavor to show improved results for the prospective employer and meet new challenges through dedicated perseverance and continual learning. EXPERIENCE

C&A ELECTRICAL ENGINEERING LTD

Dec 2022 -

Present Field engineer

Compiling bidding documents

Organizing a team

Leading a team

HVAC and diesel generator servicing and repairs

Power line construction

Electrical installation

Electrical fault finding and repairs

Using micro soft packages such as word, excel etc.

Electrical power machines (induction and synchronous motors transformers generators and DC machines) servicing and repairs

Motor starter circuit connections and electrical machines testing

Solar power installation

April2021 -

Dec 2022 TELECOM NETWORKS MALAWI

Call Center Agent

Answering inbound calls

Following up on customer’s complaints

Making outbound calls

Handling customer complaints

Conducting market research

Managing and updating customer data base

Collecting and reporting on customer’s feedback

Training and onboarding new call center agents

January 2019 –

December 2019

C&A ELECTRICAL ENGINEERING LTD

Field engineer

Compiling bidding documents

Organizing a team

Leading a team

HVAC and diesel generator servicing and repairs

Power line construction

Electrical installation

Electrical fault finding and repairs

Using micro soft packages such as word, excel etc.

Electrical power machines (induction and synchronous motors transformers generators and DC machines) servicing and repairs

Motor starter circuit connections and electrical machines testing

Solar power installation

June 2019 –

December 2019

AIRTEL MALAWI

Passive engineer - Internship

Networking, troubleshooting, repair and technical support

Implemented and supported power supply in network towers

Installation of solar power

EDUCATION

February 2019 Bachelor of Science in Electrical and Electronics Engineering UNIVERSITY OF BUSINESS AND APPLIED SCIENCES

Major: Electrical and Electronics Engineering

SKILLS

Power line construction

Electrical installation

Electrical fault finding and repairs

HVAC and Generator service and repair

Using micro soft packages such as word, excel etc

Electrical power machines (induction and synchronous motors transformers generators and DC machines) servicing and repairs

Motor starter circuit connections and electrical machines testing

Solar power installation

Certifications

Duolingo English Test certificate

Professional References

Dalitso Mkoko,

Position: supervisor,

Organization name: Airtel Malawi

Contact: +265-***-***-***

Email Address: *******.*****@**.******.***

Pamela Mjumila

Position: Administrator

Organization name: C&A Electrical Engineering

Contact: +265-***-***-***

Email Address: ******@**-*********************.***

Tamanda Mpochela

Position: Team supervisor

Organization name: Telecom Networks Malawi

Contact: +265-***-***-***

Email Address: *******.********@***.**.**

Bizwik Ligomba

Position: Chief engineer

Organization name: C&A Electrical Engineering

Contact: +265-***-***-***

Email Address: ********@*****.***

Contact this candidate