Ed M Behnken II

**** * **** * **

Tulsa, OK *****

918-***-****

Objective: Secure a position in sales or sales support and that will utilize my interpersonal and communication skills as well as management skills to further enhance my career growth.

Professional Qualifications

Over 20 years of professional experience in managing sales or sales support.

Proven skills in persevering to solve customer’s problems.

Strong financial and analytical abilities.

Personable and persuasive in communicating with customers and employees to determine the appropriate products.

Self-motivated and confident in making independent decisions.

Relevant Experience

Sales and Marketing

Used information gathered by data from the customers golf swing to identify correct golf ball for the customer.

Understand the necessary techniques needed to formulate the correct ideas to identify the customer’s needs.

Properly answered customer questions in call center environment.

Used proper motivational tools so that sales and profit objectives are attained each month.

Utilized organization, communication and customer service skills to develop customer base and attain sales goals.

Hit sales goals on a monthly basis so that profitability was maintained.

Signed up five to seven new customers a day by calling on the phone to established contact and follow up with them to sign up for services

Credit and Financials Skills

Performed collection work so that accounts were reviewed and maintained in a manner that increased profitability.

Management Skills

Resolved escalated customer complaints while achieving customer satisfaction.

Successfully motivated employees in the car rental industry so that their participation generated sales and profit improvements.

Determined proper work schedules in a management capacity so that the customer service representatives handling the client’s accounts maintained the appropriate service levels.

Successfully completed two different management-training programs in banking and the auto rental industry.

Employment History

2020-Present Sales Telvista

2019-2020 Sales Avis Car Rental

2013-2019 Sales and Marketing Seagate Construction

2011-2013 Marketing Bridgestone Golf

2007-2013 Assistant Manager Enterprise Rent a Car

Education

B.S.—Finance Oklahoma State

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