Sara L. Zachry

**** *** ******** ***

Stevensville, MT 59870

406-***-**** cell

adzqbd@r.postjobfree.com

Work History

March 2023-July 2023

Assistant Grocery Manager

Super 1 Foods

Management of a grocery store. Customer Service, Merchandising, supervision of employees.

December 2022-February 2023

Sale Representative

Bitterroot Shedz

Selling portable buildings: Sheds, Cabins, Tiny Houses, Home Office, She Shed, Man Cave, Greenhouse, Chicken Coop, Animal Shelters. In charge of advertising, marketing and generating leads. Utilized Canva software to advertise digitally, create flyers, mailers and advertisements. Digital advertising on Facebook Market Place, Craigslist and Google Ads. Researched cost and availability of various advertising methods including signs, banners, newspaper ads and direct mail. Shot & edited photos of building interiors and exteriors for use in advertising and sending directly to consumers via email or text message. Went out in the community to promote business. Participated in community events for promotional purposes. Tracked market trends and competitors pricing and sales. Assisted customers in the custom design of buildings. Up sold and offered suggestions on building materials such as windows, doors, insulation, roof style and pitch, electrical packages, shelving, interior finishes. Advised how to prep site, set up delivery and ensure building would withstand snow load and wind for location. Sold rent-to-own contracts to customers. Utilized CRM software (Hub Spot), Facebook Market Place, and Shed Suite.

November 2016-November 2022

Customer Service Representative II

Allegiance Benefit Plan Management

Assist clients and providers with medical, dental, vision and other benefits. Third party administration of benefits serving multiple employer self-funded groups. Provided excellent customer service, researched and troubleshot problems with claims, & interpreted plan documents. Part of various committees including group notes committee (writing and maintaining information about individual self-funded groups), Proview committee (writing and maintaining policy manual).

Assisted with questions and advised on appeals, prior authorization HSA and HRA accounts. Advised customers of information needed to process claims and how to obtain and submit forms for coordination of benefits, accident claim forms and how to self-submit claims, file appeals and how to contact pharmacy plans. Utilized secure email server to send and receive sensitive information. Software Utilized: Office suite, Outlook, Word, Excel, PowerPoint, Luminex (a type of CRM software) to enter customer interactions, Cedargate, Adobe, Foxit, Duo, LIN and many Allegiance and Cigna websites.

August 2014-August 2016

Assistant Manager

Walmart

Supervision of employees, customer service, merchandising, overseeing the movement of a mass volume of freight in a facility operating 24 hours a day, planning feature placement and maintaining features based on seasonal trends, ordering merchandise, hiring, training, scheduling, assisting with loss prevention. Ensuring new Modulars are set and integrity of Modulars are keep current, ensuring physical inventory is correct and on shelf availability of product is maintained.

August 2013-August 2014

Assistant Manager

Barnes and Nobel

Supervision of employees, extensive customer service in an environment where most customers need assistance in locating product and completing purchase, selling and educating customers about products and services such as books and Nook devices, selling and promoting store membership cards, merchandising, inventory management, cash management, tracking and maintaining sales records, scheduling, payroll, loss prevention, training, hiring.

December 2011-August 2013

General Manager/Commercial Property Manager

Summit Property Management

Licensed property manager specializing in commercial properties, writing lease contracts, tracking renewals and leases with escalation clauses, tracking delinquencies and follow up on collections, property showings, maintaining properties, property inspections, initiation and follow up on work orders, ensuring tenants follow their lease agreement terms, application processing, web design, advertising and listing via web and printed media. General management of all office personnel, employee reviews, dealing with human resource issues. Utilized Network Solutions, Appfolio, CRM software, Excel, Word software, Google Documents. Oversaw the maintenance department.

December 2008-January 2011

Sales Manager

Lowe’s

In charge of all aspects of sales in a large home improvement store. Directly involved with a commercial sales team working with business owners, property management companies and contractors. Built rapport and drove increased business with commercial accounts. Oversaw special order sales such as made to order product, product ordered from outside vendors, and sales of installed product. In charge of a team of independent contractors hired to install home improvement products such as flooring, appliances, windows, doors, cabinets, countertops, decks, fencing etc. Managed all store promotions, sales of a variety of different types of credit card accounts, extended protection plan sales, and special in-store events. I worked closely with all employees performing sales in the store ensuring they are trained to sell and follow up with their order management tasks. I directly supervised 16 sales specialists whose main function was selling however; there were just over 170 employees all of whom performed selling l as part of their job. I interact with and provide feedback to all who sold product at the store. Supervised a credit coordinator, and 2 install office employees who report directly to me. I also did general store managerial functions as part of the senior management team of this large scale business doing approximately 30 million per year. Utilized CRM software in the commercial sales department.

April 1999-December 2008

Store Manager

Michael’s Arts and Crafts Store

Managed a specialty store operating at just over 4 million per year. In charge of overall operation of business including staffing, training personnel, scheduling, supervision of 30-40 employees, overseeing custom frame production and custom floral production, merchandising, budgeting, planning, forecasting production goals, controlling expenses, customer service, loss prevention, ensuring weekly ad set, driving sales, inventory, store replenishment to maintain in-stock condition of store. Utilized Oracle software for employee data entry when hiring and maintaining employee records.

June 1992-April 1999

Manager

Toys “R” Us

Supervised and delegated to 30-100 employees. Merchandising, layout changes, shipping/receiving, hiring training scheduling, benefits administration, oversaw assembly and repair of products such as bicycles and furniture, inventory, loss prevention, cash control, customer service, planning for large seasonal spikes in sales during Christmas season.

Education

Graduate of Montana State University in Bozeman, MT

Bachelor of Science in Business Marketing

Minor in Business Management

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