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Customer Service Call Center

Location:
Katy, TX
Posted:
September 15, 2023

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Resume:

Anisha Willis

Open Opportunity

Cypress, TX *****

adzqat@r.postjobfree.com

+1-504-***-****

Seeking a career that utilizes my skills in my area of competence and willing to help me grow and seek further knowledge. Also an opportunity that will give me a chance to be part of a team that contributes towards the growth of its company or organization. Authorized to work in the US for any employer

Work Experience

Independent Contractor/Driver

Lyft, Uber, door dash, Instacart - Houston, TX

December 2020 to Present

• Working with clients that need transportation and delivery services

• Navigating through delivery locations

• Safely transport either cargo or passengers from one location to another.

• Ensure the safety of all passengers, products, vendors products, cargo etc.

• Make sure all driving task are completed within a timely matter or that of a time frame Secretary/Tax Preparer Assistant

LastMinute Tax Service LLC - New Orleans, LA

January 2019 to December 2020

• Responsible for managing and supervising all incoming and outing calls

• Responsible for maintaining and controlling customer records

• Informing and communicating old and new account concerns and issues

• Prepare and set up office for business hours

• Communicated and assisted Tax preparer with all informational research and information that was needed

Secretary/ Office Manager

A100 Construction LLC - New Orleans, LA

May 2018 to January 2019

• Maintained entire business, and duties that of a Secretary/Office Manager

• Provided Administrative Support

• Prepared Asset, Liability, Account Entries, and Payroll

• Opened and maintained all customers account

• Handled and Directed all Inbound and Outbound Calls

• Ensured that the business operated up to an efficient standard Remote Billing Associate/Advisor

Independent Self Employment - New Orleans, LA

November 2013 to April 2018

• Perform basic math functions to collect medical payments

• Advised and performed accurate training on medical billing and prior authorizations

• Memorized and strategically coded medical files and records

• Handled clients and patients questions and concerns

• Maintained a collective and quit work space

• Maintained the accurate qualifications to provide outsourced billing services to clients, customers, and patients

• Provided all services Remotely

• Performed duties and all work task to my highest ability

• Properly trained and offered Coding and office management services Call Center Customer Service Representative

NCO / APAC Group - Humble, TX

January 2013 to August 2013

Responsibilities

• Maintained proper and professional manner in order to assist outbound and inbound with technical support

• Prepared asset, liability, and account entries with account department

• Maintained customer accounts by recording and typing in account information into Microsoft system Medical Billing Specialist

Integrity Family Health Care - Houston, TX

December 2011 to January 2013

Responsibilities

• Insurance, Prior Authorizations, and Referral Verification

• Maintained front office and front desk as needed

• Processed claims and EOB through patients insurance

• Front Desk receptionist, Account Specialist,

• Billing, direct payments, office Assistant

Education

Medical Billing And Coding Diploma & Certification in Medical Insurance Fortis College - Houston, TX

2010 to 2012

High School Completion in High School Diploma

L. B. Landry Sr High School - New Orleans, LA

August 2000 to May 2005

Skills

• Scheduling

• Billing (10+ years)

• Customer Service (10+ years)

• Call Center (1 year)

• Customer Care

• Receptionist (10+ years)

• Microsoft Excel

• Medical Office/ Medical Billing Training

• Microsoft Office

• Employee Relations

• Quickbooks

• Management

• Basic Math

• Medical coding

• Medical billing

• CPT coding

• Outbound sales

• Senior Care

• Insurance Verification

• Office Administration

• Hair Styling

• Medical Records

• Home Care

• Data entry

Languages

• English - Expert

Certifications and Licenses

CMA

July 2017 to Present

CPR

First Aid Certification

Non-CDL Class C

Driver's License

Medical Coding Certification

December 2011 to November 2018

Additional Information

CERTIFICATIONS:

• Certified Professional Coder (status inactive)

• National Registered Certified Coding Specialist (certified up until 2018)

• OSHA

• Cardiopulmonary Resuscitation (CPR) (status active)

• Tax Preparer (status active)



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